Using Existing Feedback and Email Page

Hi Experts,

We are trying to utilize the existing feedback page for our purpose located at :-

"/default/main/component-guide/WORKAREA/shared/sites/Component Guide/Marketing/Form Builder/Feedback Form.page "

On clicking submit button,logically an email should be sent through Email.page located at the same location,but it doesnt really work ,Email Page in turns include Email Component ,

Can you please confirm if we have to do some configurtions like we do in the email task for the workflows in iw.cfg,

Has any one ever used the existing Feedback,email page,

Please guide if you have idea about this ,the goal is send an mail after user clicks the "submit" button,

Looking forward for some expert guidance

Regards,
Mav

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Comments

nipper

Not certain where you are wrong, but this does work pretty well with minor configuration changes. Though I have never tried it from TeamSite, but have it working on a LiveSite server.

Do emails work normally ?

Have you defined the email to send in the component ? Check the LiveSite logs ?

maverick83

Hi ,

Thanks for your reply,I filled all relvant values like SMTP PORT,Address,the live site logs show the below error

[php]

2011-05-04 03:47:32,160 ERROR [com.interwoven.livesite.runtime.page.PageTokenVariableComponent] renderNoCache: Uncached component generated an error
-----START Smiley Very Happy

ata-----
java.lang.RuntimeException: Failed to execute rules and externals&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.model.component.Component.executeExternal(Component.java:454)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.model.page.RuntimeComponent.buildComponentTransformData(RuntimeComponent.java:264)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.model.page.RuntimeComponent.transform(RuntimeComponent.java:345)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.page.PageTokenVariableComponent.renderNoCache(PageTokenVariableComponent.java:215)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.page.PageTokenVariableComponent.preRender(PageTokenVariableComponent.java:102)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.page.PageTokenContainer.preRender(PageTokenContainer.java:260)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.model.page.RuntimePage.transform(RuntimePage.java:376)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.model.page.PreviewPage.getBaseTransform(PreviewPage.java:217)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.model.page.PreviewPage.transform(PreviewPage.java:205)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.iw.servlet.preview.rendering.IntermediateRenderingManager.doOutputPage(IntermediateRenderingManager.java:279)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.rendering.RenderingManager.doOutput(RenderingManager.java:1182)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.rendering.RenderingManager.doSetupRenderingObjects(RenderingManager.java:481)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.rendering.RenderingManager.renderPageGoal(RenderingManager.java:297)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.rendering.RenderingManager.render(RenderingManager.java:233)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.impl.BaseRequestContext.render(BaseRequestContext.java:233)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.iw.servlet.preview.PreviewFilter.processRequestFurther(PreviewFilter.java:213)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.iw.servlet.preview.PreviewFilter.doFilter(PreviewFilter.java:142)&amp;amp;lt;br&amp;amp;gt; at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)&amp;amp;lt;br&amp;amp;gt; at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&amp;amp;lt;br&amp;amp;gt; at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)&amp;amp;lt;br&amp;amp;gt; at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)&amp;amp;lt;br&amp;amp;gt; at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)&amp;amp;lt;br&amp;amp;gt; at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)&amp;amp;lt;br&amp;amp;gt; at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)&amp;amp;lt;br&amp;amp;gt; at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)&amp;amp;lt;br&amp;amp;gt; at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)&amp;amp;lt;br&amp;amp;gt; at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)&amp;amp;lt;br&amp;amp;gt; at java.lang.Thread.run(Thread.java:619)&amp;amp;lt;br&amp;amp;gt;Caused by: java.lang.RuntimeException: Execution exception in com.interwoven.livesite.external.ExternalCall@1cddeb7[object=com.interwoven.livesite.component.foundation.external.service.EmailService,method=public org.dom4j.Document showEmailServiceResponse(com.interwoven.livesite.runtime.RequestContext,),scope=local,parameters={},prefixCalls=[]]&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.common.pojo.PojoMethodCall.execute(PojoMethodCall.java:459)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.external.ExternalCall.execute(ExternalCall.java:142)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.runtime.model.component.Component.executeExternal(Component.java:425)&amp;amp;lt;br&amp;amp;gt; ... 36 more&amp;amp;lt;br&amp;amp;gt;Caused by: java.lang.RuntimeException: Could not invoke method: showEmailServiceResponse, reason: com.interwoven.livesite.dom4j.Dom4jUtils.newElement(Ljava/lang/String Smiley Wink

Lorg/dom4j/Element;&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.common.util.ClassUtils.executeMethod(ClassUtils.java:113)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.common.pojo.PojoMethodCall.executeMethod(PojoMethodCall.java:400)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.common.pojo.PojoMethodCall.execute(PojoMethodCall.java:454)&amp;amp;lt;br&amp;amp;gt; ... 38 more&amp;amp;lt;br&amp;amp;gt;Caused by: java.lang.reflect.InvocationTargetException&amp;amp;lt;br&amp;amp;gt; at sun.reflect.GeneratedMethodAccessor1835.invoke(Unknown Source)&amp;amp;lt;br&amp;amp;gt; at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)&amp;amp;lt;br&amp;amp;gt; at java.lang.reflect.Method.invoke(Method.java:597)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.common.util.ClassUtils.executeMethod(ClassUtils.java:105)&amp;amp;lt;br&amp;amp;gt; ... 40 more&amp;amp;lt;br&amp;amp;gt;Caused by: java.lang.NoSuchMethodError: com.interwoven.livesite.dom4j.Dom4jUtils.newElement(Ljava/lang/String Smiley Wink

Lorg/dom4j/Element;&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.component.foundation.external.service.EmailService.processEmailForm(EmailService.java:271)&amp;amp;lt;br&amp;amp;gt; at com.interwoven.livesite.component.foundation.external.service.EmailService.showEmailServiceResponse(EmailService.java:201)&amp;amp;lt;br&amp;amp;gt; ... 44 more&amp;amp;lt;br&amp;amp;gt;

[/php]

Any idea where we could be going wrong?

Regards,
Mav

Crsb

One of the things I see is that you are missing dom4j jar file in your classpath.
did you migrate any .jars to make this work? if you haven't, make sure you first upload all the jars you need to livesite, restart livesite then try again.

Rick Poulin

Caused by: java.lang.NoSuchMethodError: com.interwoven.livesite.dom4j.Dom4jUtils.newElemen t(Ljava/lang/StringLorg/dom4j/Element;

It's not missing, it's just the wrong version. Either you botched your upgrade, or you specifically included a mismatched dom4j.jar in your livesite_customer_src/lib that is overwriting the OOTB one.

maverick83

Hi,

Thanks for your guidance,its a fresh install,we did do any upgrade,i guess there are 13 JARS in the folder refered by you ,there is no dom4j.jar in this folder,I am trying to search on my own,

could u pls tell if this JAR is essential for mail functionality to work since in the component it is refering to some mail related jar file

Any pointers?

Regards,
Mav

Rick Poulin

could u pls tell if this JAR is essential for mail functionality to work since in the component it is refering to some mail related jar file

Yes, it is required. Since you get a NoSuchMethod and not a ClassNotFound, you must have a dom4j implementation in there *somewhere*. You'll have to try figuring out the classpath and find it first, before being able to switch versions of it. Since we're talking TeamSite-side, it might also have been overwritten through customer_src/lib.

You can also do some digging in ${iw-cc}/WEB-INF/lib and ${iw-preview}/WEB-INF/lib, where ${iw-cc} is
TS6X: iw-home/httpd/webapps/content_center
TS7X: iw-home/ApplicationContainer/server/default/deploy/iw-cc.war

Which TS version are you on anyway?

maverick83

Hi ,

Thanks for your guidance,We are on TS 7.2.1,I checked regarding dom4j.jar:-

1)in iw.cc.war folder, there are two files a)dom4j-1.6.1.jar and b)dom4j-1.6.1_junit.jar ,both are created on same date

2)in iw-preview folder ,there is only one file a)dom4j-1.6.1.jar

I will dig into it more ,thanks for your help

Regards,
Rahul

Crsb

did you look under iw-home/httpd/webapps/content_center/WEB-INF/lib?

maverick83

Hi,

Thanks For your reply,actually there is no content_center folder below webapps( iw-home/httpd/webapps),do you think this could be the reason for this issue?

Regards,
Mav

HeMan10

As Rick mentioned for your environment (7.x) the path would be iw-home/ApplicationContainer/server/default/deploy/

Look for WEB-INF lib under this folder.

Crsb

As Rick mentioned for your environment (7.x) the path would be iw-home/ApplicationContainer/server/default/deploy/

Look for WEB-INF lib under this folder.

I am confused here, 7.x (7.0, 7.1, and 7.2) on linux still has iwhome/httpd/webapps/content_center and livesite_customer.jar and customer.jar still gets built to iwhome/httpd/webapps/content_center/WEB-INF/lib

how is it possible that some customers would have iw-home/ApplicationContainer/server/default/deploy/iw-cc.war and others have iwhome/httpd/webapps/content_center?

tec_iwov

It's not a Dom4j call but a call to a util class that part of core livesite code

your foundation spar does not match the livesite version

Rick Poulin

I am confused here, 7.x (7.0, 7.1, and 7.2) on linux still has iwhome/httpd/webapps/content_center and livesite_customer.jar and customer.jar still gets built to iwhome/httpd/webapps/content_center/WEB-INF/lib

That was the case in 7.0 and possibly still in 7.1 during the app container transition, but in 7.2 it's definitely no longer using httpd/webapps. If you have a 7.2 install and httpd/webapps/content_center is still there, then it's an artifact of the upgrade process only. Fresh installs shouldn't have it.