Webdesk question

Is there a way of turning off the Files tab from the top of the screen and the Task Files tab from the bottom of the screen from within webdesk.

Hazzie
TS 5.5.2 on NT.

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Adam Stoller

I don't believe either of these are possible (at least not in a supported fashion) in the current system.

If you can provide a good use-case for being able to do so, I suggest you contact Interwoven Support and ask they open up a feature request for this on your behalf.

Frankly, I'm curious what the use-case for this would be as it seems like a rather odd request on face value.

--fish
(Interwoven Senior Technical Consultant)

Hazzie

The reasoning is to do with the concept of Approvers. An approvers job is to approve and NOT have the ability to change the files they are approving or the job in which these files exist.
Therefore they fall into the lowest roles level, that of authors, and are often notified of some thing to approve by email. Email notifications seem to make use of webdesk but when they log into the webdesk they get the ability to do the following.

Add existing files to the job
Create new files and add them to the job
edit these files,
submitting these files
deleting files from the job
and probably more.......

To be able to turn off these functions based on login or just make the tabs invisible and unclickable would be the solution.
All the approver needs to do is click on Start in the actions column and follow the CGI prompt. ok that bit is more relevant to my workflow, but the concept is the same.

I am a little surprised that no one else has the same definition of Approver and has not come up with the same problem.

Hazzie
TS 5.5.2 on NT.

akshathp

Not exactly same but slightly different.
I worked on a workflow where in the email I provide links for specific tasks. For example, if I have a task for user to approve the file without any modifications, then all I do is:

1. send email notification to user. I compose this email with a custom email script and that I run via externaltask in workflow.
2. This email provides users with two links. One for "view" and another for "task transition". When they hit view link, all they see is the virtualised view of the file. And task transition link is actually the task link of the next task in my workflow following this email task. And this next task is typically a < usertask> where I give them options of approve or reject as successors. This task opens in browser and user doesn't get any other information.

Remember, when these links are clicked, TeamSite server will first open the login prompt and after authentication will present the task for user which is in the link.

Hope this helps!

Akshat Pramod Sharma
Interwoven Inc.

Johnny

Do the following:

Make the approval task readonly via the readonly attribute

eg <usertask readonly='t' ........ >

secondly, to prevent them from modifying files outside of a workflow (if they are to never modify files), make sure they dont belong to any of the file groups that are assigned to your assets.

John
Sydney, Australia