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New OD receiver

saurabh4984

Hi,
We currently have an OD receiver configured on our webserver. We are planning to decommission that server and use a different web server. I am aware that I would have to generate a new license for this. But I am not sure about the process to decommision a license and generate a new one for a different webserver so that I do not have to purchase a new OD receiver license.

Please help.

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Comments

Migrateduser

The license generator page on the Support site should allow you to generate a new license without any issues. That being said, I did have an issue where it stopped me from requesting new licenses once. I was trying to get it a license for a NODOMAIN server and forgot about the trick needed for it. I ended up trying too many times and the generator stopped allowing me to get licenses. I had to contact support, they reset something on their end and I was good to go. Contact support if you have any issues. SupportAdmin@interwoven.com

nipper

Go ahead and install OD and configure everything. There is a 30 day period that OD will work without a license.

You may need to let A/I know you are taking one out of the rotation and replacing it. They normally only let you generate a 90 day license if you are over the limit.

Andy

curiousmaverick

You have to get in touch with them. That will give you a truble free resolution in the longer run.

saurabh4984

Thanks Andy, Mav, Taalgard,
Had to drop in a mail to supportadmin@interwoven.com and copying the support head to get this done, when I had raised a ticket, I was told to send a mail to supportadmin@autonomy.com which kept on sending me delivery failure messages.. and the support guy didnt believe me until I escalated the issue.
I am really disappointed with the maintenance.. They take way to long in responding unless you mark their lead in the email... Smiley Sad

Anyways thank you all very much. I highly appreciate it.