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Most of CLT not working

sahu

I am getting error "TeamSite Web Daemon was Unable to Contact the TeamSite Servlet Engine Error" and most of the CLS is not working

C:\Interwoven\TeamSite\bin>iwreset -a

Performing C:\Interwoven\TeamSite\bin\iwutildreset ...
getaddrinfo failed with error 11001: No such host is known.
[Sun, 16 Jan 2011 02:50:23 ] PANIC 0004c4b4d unknown Client connection failureError: TUtildClient: Smiley Surprised

penSession failed: 5000013
Resetting iwserver. This operation takes some time

Please wait...

getaddrinfo failed with error err=11001 [Host not found] for addr localhost
ERROR:5000013: Unable to establish connection with server

C:\Interwoven\TeamSite\bin>iwstat

getaddrinfo failed with error err=11001 [Host not found] for addr localhost
ERROR:5000013: Unable to establish connection with server

C:\Interwoven\TeamSite\bin>

Windows 2003 TS 6.7.2 sp2

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Comments

nipper

TeamSite is not running or it is not installed correctly

sahu

Hi,

Thanks for reply.

TS is running and iwreset -ui CLT is working fine.

But I am getting following error

C:\Interwoven\TeamSite\bin>iwstat

getaddrinfo failed with error err=11001 [Host not found] for addr localhost
ERROR:5000013: Unable to establish connection with server

C:\Interwoven\TeamSite\bin>

Please give some advice.

Modify Labels 2.rptdesign

nipper

then networking on the server may be incorrect

try

ping

and

ping localhost

intervowen

Even I get the same error.
Any advice please?

# ./iwreset -a
Performing /opt/Interwoven/TeamSite/bin/iwutildreset ...
[Fri, 15 Jul 2011 21:34:42 PDT] PANIC 0004c4b4d unknown Client connection failure
Error: TUtildClient: Smiley Surprised

penSession failed: 5000013
Resetting iwserver. This operation takes some time
Please wait...
ERROR:5000013: Unable to establish connection with server

Ping status:
--- localhost.localdomain ping statistics ---
110 packets transmitted, 110 received, 0% packet loss, time 109014ms
rtt min/avg/max/mdev = 0.035/0.043/0.075/0.005 ms

Rick Poulin

PANIC 0004c4b4d unknown Client connection failure
Error: TUtildClient:penSession failed: 5000013
Resetting iwserver. This operation takes some time
Please wait...
ERROR:5000013: Unable to establish connection with server

This is actually a very different problem, one most likely caused by an invalid TS license. Check iwtrace.log for relevant context.

intervowen

Hi thanks foryou reply.
The TS LIC file is not the issue.
I see that the IPV6 not enabled in the system.
I have now enabled it, yet to check if the installs proceeds fine.

Will write a note here once its done.

Vigneshwaran Sugumar

Do you remember what was the fix applied for this issue? Please let me know.

Brett Sargeant

If you are on Windows 2012 try setting the Interwoven services to delayed start

Vigneshwaran Sugumar

Thanks for your response. The issue is happening only with the default submit wrokflow and that too is happening intermittently. I have already opened a separate thread for that issue. Do you think "setting the Interwoven services to delayed start" will fix the below?

http://h20435.www2.hp.com/t5/HP-TeamSite/Default-submit-not-working/m-p/296846#M128691

Brett Sargeant

Probably not. It can however fix the host not found message displayed in one of the earlier posts when on 2012.
You could try it and see though.

Vigneshwaran Sugumar

I tried but the issue still persists. Is there any other way to fix it?

Brett Sargeant

No idea, I think you'll need to contact support and see what they think