Error :IDOL did not return a status for index

When ever I try to publish new content using plc .I get following error in /opt/Interwoven/LiveSiteCSRT/log/lscs.log and due to this reason I am not able to query that data based on metadata for runtime mode and for authoring mode its working fine .Any one can suggest if there is any configuration error.This error is coming after publish the content using plc workflow .

Caused by: com.autonomy.aci.client.services.ProcessorException: IDOL did not return a status for index=4503
<?xml version="1.0" encoding="UTF-8"?>
<autnresponse xmlns:autn="http://schemas.autonomy.com/aci/"><action>NONE</action><response>The action you attempted cannot be decrypted</response></autnresponse>
   at com.interwoven.wcm.iwrr.dao.idol.IndexStatusProcessor.process(IndexStatusProcessor.java:79)
   at com.interwoven.wcm.iwrr.dao.idol.IdolSearchDaoRuntimeImpl.getIndexStatus(IdolSearchDaoRuntimeImpl.java:784)
   at com.interwoven.wcm.iwrr.dao.idol.IdolSearchDaoRuntimeImpl.waitForIndexer(IdolSearchDaoRuntimeImpl.java:726)
   at com.interwoven.wcm.iwrr.dao.idol.IdolSearchDaoRuntimeImpl.handleDbSync(IdolSearchDaoRuntimeImpl.java:699)
   at com.interwoven.wcm.iwrr.dao.idol.IdolSearchDaoRuntimeImpl.indexContent(IdolSearchDaoRuntimeImpl.java:369)
   at com.interwoven.wcm.iwrr.request.handler.ImportRequestHandler$ManifestHandler.uploadIDX(ImportRequestHandler.java:665)
   at com.interwoven.wcm.iwrr.request.handler.ImportRequestHandler$ManifestHandler.endDocument(ImportRequestHandler.java:638)
   at org.apache.xerces.parsers.AbstractSAXParser.endDocument(Unknown Source)
   at org.apache.xerces.impl.XMLDocumentScannerImpl.endEntity(Unknown Source)
   at org.apache.xerces.impl.XMLEntityManager.endEntity(Unknown Source)
   at org.apache.xerces.impl.XMLEntityScanner.load(Unknown Source)
   at org.apache.xerces.impl.XMLEntityScanner.skipSpaces(Unknown Source)
   at org.apache.xerces.impl.XMLDocumentScannerImpl$TrailingMiscDispatcher.dispatch(Unknown Source)
   at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
   at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
   at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
   at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
   at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
   at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
   at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
   at com.interwoven.wcm.iwrr.request.handler.ImportRequestHandler.handlePut(ImportRequestHandler.java:127)
   ... 47 more
08-27-14 @ 17:11:26 [INFO ] UtilCommandRequestHandler - Beginning rollback of context: b3169aac5844e3706a33d74ffe6ade99
08-27-14 @ 17:11:26 [INFO ] AssetDaoHibernateImpl - handleContextRollback
08-27-14 @ 17:11:26 [INFO ] UtilCommandRequestHandler - Rollback completed.
08-27-14 @ 17:12:53 [INFO ] DiagnosticLogger -
*** LSCS - EXITING ***

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Comments

Rick Poulin

Did you change the passphrase files?

I think this error is telling you that the contents of

Interwoven/OpenDeploy/userlib/lscs_passphrase

does not match the contents of

Interwoven/LiveSiteCSRT/install/etc/passphrase

gauravTsDev

I followed the same , now error is changed .I checked /opt/Interwoven/LiveSiteCSRT/idol/logs/application.log

new exception is coming

28/08/2014 12:02:10 [33] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:02:40 [37] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:02:40 [35] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:03:10 [7] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:03:10 [6] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:03:40 [13] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:03:40 [8] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:04:10 [11] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:04:10 [12] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:04:19 [16] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:04:19 [15] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:04:19 [18] Action not completed (127.0.0.1): Decryption Failed
28/08/2014 12:04:19 [14] Action not completed (127.0.0.1): Decryption Failed

ICan we generate passphrase for lscs via any teamsite provided clt .If yes then please provide any artifact for the same .

Rick Poulin

I don't know if changing these passphrases is even supported. You should put them back to the default value (lscsinstall), at least for the time being. Also, don't forget to restart the services after you do.