File > New Site - loops / hangs?

Environment[indent]TS/OD/LS 7.2.1 Patch 1[/indent]Problem[indent]I am trying to create a new site (microsite) within a pre-existing branch on our DEV box, whenever I do - the process seems to loop / hang after I've added all the information and clicked OK to start the process of creating the site. I'd post an image, but it would probably be "too big" for DevNet - so I'll try to describe it:[indent]Window pop-over "New Site: Step 3 of 3 - Optimization and Analytics Details (Optional)"
Nothing selected / filled in (not doing optimization / analytics)
Clicked "OK" button
Little status dialog pop-over shows up saying "Creating sitename..."
It's looked the same for more than two hours[/indent]It takes a long time before I can find any error in the server.log (the first time I looked I didn't see anything informative, I just looked again and found something) - which I've attached. What bothers me about the above (before the exception output) is that it looks like it's trying to create the default.site file directly in the root of the workarea, instead of within a sites/microsite2/ directory:

...
mApplicationType [java]
mSiteVPath []
site file vpath [//ts_server/default/main/MyBranch/WORKAREA/Content/default.site]
mBatchPages [[about]]
]
------------------------------------------------
2013-01-22 10:29:48,368 INFO  [STDOUT] [ERROR] 10:29:48 DispatchAction - Dispatch[/Site] to method 'createSite' returned an exception
java.lang.reflect.InvocationTargetException
...

[/indent]
Note: The process appears to work just fine on our PROD box - which is running 7.2.1 (vanilla) - so I'm a bit concerned that this might be a jar issue - but not sure what to look at.

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Comments

sheikh1

I too mostly suspect that its because of incorrect jar files, especially {cssdk_sci.jar, livesite-runtime.jar}. I don't have 7.2.1 version to share the properties.

Adam Stoller

I too mostly suspect that its because of incorrect jar files, especially {cssdk_sci.jar, livesite-runtime.jar}. I don't have 7.2.1 version to share the properties.

Okay - well, I opened up a case because this is getting ridiculous.

We had 7.2.1, but we had to install Patch 1 in order to be able to support multiple runtime site designations; then we had to patch two jar files (including, I believe, cssdk_sci.jar) in order for file associations to work, and now we cannot seem to create new sites.

If anyone has a 7.2.1 Patch 1 Linux environment that correctly handles file associations and the creation of new sites - please run the following command (as root or via sudo) and post the resultant file as an attachment:

find /usr/Interwoven -type f -name "*.jar" | xargs sum > 721p1_jars.txt

That will be the easiest way to compare systems.

(I've asked Support for the same too - we'll see if they come through with it)

Rick Poulin

What bothers me about the above (before the exception output) is that it looks like it's trying to create the default.site file directly in the root of the workarea, instead of within a sites/microsite2/ directory

Well that's a first for me.. Any chance you have the rest of that stack trace? If not, try enabling debug logging for the BusinessSite class in /iw-cc/command/iw.base.loggers

Adam Stoller

FWIW - Support had me turn the entire com.interwoven.livesite.* loggers onto 'debug' - and it didn't seem to shed much light on the issue.

I'm supposed to have a LiveMeeting session with them tomorrow afternoon - hopefully we'll figure out what the issue is then...

sheikh1

FWIW - Support had me turn the entire com.interwoven.livesite.* loggers onto 'debug' - and it didn't seem to shed much light on the issue.

I'm supposed to have a LiveMeeting session with them tomorrow afternoon - hopefully we'll figure out what the issue is then...

Thanks for update. We still have our prod servers on {iwserver: 7.1.0 Build 1255 Interwoven} and I can say that this issue exists there.

Adam Stoller

I don't know about 7.1 - but apparently with 7.2.1, there is a Patch 1, and then there is a subsequent, unpublished [?] patch for two jar files:

documented in the Patch-1 README) didn't seem to help... more when I have it.

sheikh1

[QUOTE=ghoti]I don't know about 7.1 - but apparently with 7.2.1, there is a Patch 1, and then there is a subsequent, unpublished [?] patch for two jar files:

Hope client will wait until support provides complete patch on this

Adam Stoller

Okay - the problem has been resolved (actually, two problems in one were resolved) - both turned out to be related to dependency association.

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