OD 7.3.2 new clean install -> no users

We are installing a clean test instance of teamsite and opendeploy prior to upgrading our primary server.
The install is on RedHat Enterprise Linux 5.9

We downloaded the most recent install files. The installs themselves went without issue. However Opendeploy is refusing to see any users.

We tried with initially with the stock iwaccess service and neither root nor the bootstrap user were available.
We then tried modifying the /Interwoven/CSF/AccessService/conf/1.2/iwovcsfconfig.xml
changing the line to a linux pam setup that works for us in 7.2.1, it now reads:

We have the appropriate pam files in place, and logs show the following:

/var/log/audit/audit.log is showing a successful return from pam for both root and the bootstrap user.

The iwaccess server log (/Interwoven/CSF/AccessService/log/iwauthen.log) is showing a successful return for both root and bootstrap user.

/Interwoven/OpenDeployNG/log/cms01vlt_odbase.log shows the following for all users (ip adress obfuscated):

2013-02-07 09:14:45.367 GMT-0500 serverLog [RMI TCP Connection(2190)-****.****.****.xx] - API: ***ERROR - Failed to get user and role. No CSContextString. Request app: APP_ODRMISNMP

any clues as to what may be wrong?

Thank you
-Barry

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Comments

Adam Stoller

Check the bootstrap user information in the ODHOME/etc/deploy.cfg file - it should be set for 'root', and if so - then 'root' should be able to perform deployments, login to the UI, etc.

Migrateduser

It was set to our secondary admin user: iwadmin. (prompted for in the setup) But changing it back to root and restarting iwodserver gives the same error.

Hoa Pham (coworker) says 'Hi', by the way. Said he worked with you a long time ago.

sheikh1

API: ***ERROR - Failed to get user and role. No CSContextString. Request app: APP_ODRMISNMP

any clues as to what may be wrong?

The above error can be ignorable, I don't know exactly the root cause but I see this error quite frequently and makes no impact on the application.

Users wise for deployment, try to add it through iwodauthorize CLT

Migrateduser

for the record the solution was:
Sync the passphrases (ie copy TeamsiteHOME/private/etc/passphrase to IWHOME/CSF/AccessService/etc/passphrase and ODHOME/etc/passphrase)

And restart the iwodserver, iwaccess, and iwodadmin.

Worked like a charm, Thanks to Kristy at Interwoven Support (or do have to call it HP now)?