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Teamsite thread count issue

michaelengland

Hi,

We have Teamsite running on the Solaris platform and have had a lot of trouble with the thread count rising exponentially. Once the thread count hits 2298, teamsite crashes and has to be restarted. The thread count only ever goes down by a few threads before rising again. The thread count normally hits this limit of 2298 each week. On the weekend the thread count just plateaus before rising again on Monday.

Has anyone else faced this issue? We have tried various fixed over the past few months with no luck and this needs to be fixed.

Thanks

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Adam Stoller

Hi,

We have Teamsite running on the Solaris platform and have had a lot of trouble with the thread count rising exponentially. Once the thread count hits 2298, teamsite crashes and has to be restarted. The thread count only ever goes down by a few threads before rising again. The thread count normally hits this limit of 2298 each week. On the weekend the thread count just plateaus before rising again on Monday.

Has anyone else faced this issue? We have tried various fixed over the past few months with no luck and this needs to be fixed.

Thanks

This sounds like a performance tuning issue. Some questions:

michaelengland

Hi ghoti,

Here is the information you requested:

Largest branch:50713 files

fs_threadcount=4

cachesize=30000

Memory size: 16256 Megabytes

Processor info:

================================ Virtual CPUs ================================

CPU ID Frequency Implementation Status
------ --------- ---------------------- -------
0 1165 MHz SUNW,UltraSPARC-T2 on-line
1 1165 MHz SUNW,UltraSPARC-T2 on-line
2 1165 MHz SUNW,UltraSPARC-T2 on-line
3 1165 MHz SUNW,UltraSPARC-T2 on-line
4 1165 MHz SUNW,UltraSPARC-T2 on-line
5 1165 MHz SUNW,UltraSPARC-T2 on-line
6 1165 MHz SUNW,UltraSPARC-T2 on-line
7 1165 MHz SUNW,UltraSPARC-T2 on-line
8 1165 MHz SUNW,UltraSPARC-T2 on-line
9 1165 MHz SUNW,UltraSPARC-T2 on-line
10 1165 MHz SUNW,UltraSPARC-T2 on-line
11 1165 MHz SUNW,UltraSPARC-T2 on-line
12 1165 MHz SUNW,UltraSPARC-T2 on-line
13 1165 MHz SUNW,UltraSPARC-T2 on-line
14 1165 MHz SUNW,UltraSPARC-T2 on-line
15 1165 MHz SUNW,UltraSPARC-T2 on-line
16 1165 MHz SUNW,UltraSPARC-T2 on-line
17 1165 MHz SUNW,UltraSPARC-T2 on-line
18 1165 MHz SUNW,UltraSPARC-T2 on-line
19 1165 MHz SUNW,UltraSPARC-T2 on-line
20 1165 MHz SUNW,UltraSPARC-T2 on-line
21 1165 MHz SUNW,UltraSPARC-T2 on-line
22 1165 MHz SUNW,UltraSPARC-T2 on-line
23 1165 MHz SUNW,UltraSPARC-T2 on-line
24 1165 MHz SUNW,UltraSPARC-T2 on-line
25 1165 MHz SUNW,UltraSPARC-T2 on-line
26 1165 MHz SUNW,UltraSPARC-T2 on-line
27 1165 MHz SUNW,UltraSPARC-T2 on-line
28 1165 MHz SUNW,UltraSPARC-T2 on-line
29 1165 MHz SUNW,UltraSPARC-T2 on-line
30 1165 MHz SUNW,UltraSPARC-T2 on-line
31 1165 MHz SUNW,UltraSPARC-T2 on-line

Thanks,
Mike

Adam Stoller

I suggest you spend some time with the Installation and/or Administration manuals for TeamSite.

If I recall, having a branch with 50713 files means you should have a cache size of approximately 152000 rather than the default 30000.

Also, if I recall correctly, your fs_threadcount should probably be 8 rather than 4 - but you should make sure that you're licensed for TeamSite to be running on a 32-CPU system (what does your TS.lic file indicate for CPUS? You may have to talk to your local Autonomy Sales and/or Support representative about that)

If/when you make the changes - reboot the server and see if the problems persist - if they do - you should open a case with Autonomy Support (and let us know what happens)

Hi ghoti,

Here is the information you requested:

Largest branch:50713 files

fs_threadcount=4

cachesize=30000

Memory size: 16256 Megabytes

Processor info:

================================ Virtual CPUs ================================

CPU ID Frequency Implementation Status
------ --------- ---------------------- -------
0 1165 MHz SUNW,UltraSPARC-T2 on-line
1 1165 MHz SUNW,UltraSPARC-T2 on-line
2 1165 MHz SUNW,UltraSPARC-T2 on-line
3 1165 MHz SUNW,UltraSPARC-T2 on-line
4 1165 MHz SUNW,UltraSPARC-T2 on-line
5 1165 MHz SUNW,UltraSPARC-T2 on-line
6 1165 MHz SUNW,UltraSPARC-T2 on-line
7 1165 MHz SUNW,UltraSPARC-T2 on-line
8 1165 MHz SUNW,UltraSPARC-T2 on-line
9 1165 MHz SUNW,UltraSPARC-T2 on-line
10 1165 MHz SUNW,UltraSPARC-T2 on-line
11 1165 MHz SUNW,UltraSPARC-T2 on-line
12 1165 MHz SUNW,UltraSPARC-T2 on-line
13 1165 MHz SUNW,UltraSPARC-T2 on-line
14 1165 MHz SUNW,UltraSPARC-T2 on-line
15 1165 MHz SUNW,UltraSPARC-T2 on-line
16 1165 MHz SUNW,UltraSPARC-T2 on-line
17 1165 MHz SUNW,UltraSPARC-T2 on-line
18 1165 MHz SUNW,UltraSPARC-T2 on-line
19 1165 MHz SUNW,UltraSPARC-T2 on-line
20 1165 MHz SUNW,UltraSPARC-T2 on-line
21 1165 MHz SUNW,UltraSPARC-T2 on-line
22 1165 MHz SUNW,UltraSPARC-T2 on-line
23 1165 MHz SUNW,UltraSPARC-T2 on-line
24 1165 MHz SUNW,UltraSPARC-T2 on-line
25 1165 MHz SUNW,UltraSPARC-T2 on-line
26 1165 MHz SUNW,UltraSPARC-T2 on-line
27 1165 MHz SUNW,UltraSPARC-T2 on-line
28 1165 MHz SUNW,UltraSPARC-T2 on-line
29 1165 MHz SUNW,UltraSPARC-T2 on-line
30 1165 MHz SUNW,UltraSPARC-T2 on-line
31 1165 MHz SUNW,UltraSPARC-T2 on-line

Thanks,
Mike

michaelengland

Thanks ghoti, I will look into this.