TeamSite UI is not accessible

The TeamSite UI is not accessible and is displaying "HTTP Status 404 -" in browser with description "The requested resource () is not available" .

The TeamSite 7.1 is on RedHat Linux Platform.

As we check running the command , ./iwstat
Store Status
default Running
iwadmin Running
workflow Running

ID Thread User Duration Store Operation
0xec4 0xddbdfb90 root 0.000 - GetServerStatus

We tried resetting the server after this issue using iwreset -ui but it didn't help.

Can anyone advise ?

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Anurag_Ghosh

[QUOTE=subhojit]The TeamSite UI is not accessible and is displaying "HTTP Status 404 -" in browser with description "The requested resource () is not available" .

The TeamSite 7.1 is on RedHat Linux Platform.

As we check running the command , ./iwstat
Store Status
default Running
iwadmin Running
workflow Running

ID Thread User Duration Store Operation
0xec4 0xddbdfb90 root 0.000 - GetServerStatus

We tried resetting the server after this issue using iwreset -ui but it didn't help.

Adding are a few logs what we got.

server.log

"2012-03-15 06:34:31,670 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-admin].[ActionServlet]] Servlet.service() for servlet ActionServlet threw exception
com.interwoven.cssdk.factory.CSFactoryInitializationException: (Factory initialization failed)
at com.interwoven.cssdk.factory.CSFactory.getFactory(CSFactory.java:129)
at com.interwoven.ui.core.auth.CSFactoryUtility.getFactory(CSFactoryUtility.java:139)
at com.interwoven.ui.core.auth.UserManagementService.getFactory(UserManagementService.java:296)
at com.interwoven.ui.core.auth.UserManagementService.createFromTicket(UserManagementService.java:619)"

iweventproxy.log -

"2012-03-15 06:58:59,358 [JMSBridge] ERROR com.interwoven.bridge100 () - Unable to connect to IWOV JMS server.
2012-03-15 06:58:59,358 [JMSBridge] ERROR com.interwoven.bridge100 () - Msg: Could not connect to broker URL: tcp://localhost:3035. Reason: java.net.ConnectException: Connection refused"

Bhargav Coca

Is this a New Install or an Upgrade? Was UI ever up after Installation?
Check to see the ports are good.
Check this http://:80/ what do you get?
check http://:82/ what do you get?

Check this KB 63860 .

Thank You

Topic_38831__Scatterplot__cwong beforeDrawDataPoint beforeDrawLegendItem.rptdesign

subhojit

It is not a new install. The UI was running fine previously.

https://

:80/ or https://

:82/ display the same error message HTTP Status 404 - /iw-cc/command/iw.ui

Thanks for suggesting further.

nipper

[QUOTE=subhojit]The TeamSite UI is not accessible and is displaying "HTTP Status 404 -" in browser with description "The requested resource () is not available" .

server.log

"2012-03-15 06:34:31,670 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-admin].[ActionServlet]] Servlet.service() for servlet ActionServlet threw exception
com.interwoven.cssdk.factory.CSFactoryInitializationException: (Factory initialization failed)
at com.interwoven.cssdk.factory.CSFactory.getFactory(CSFactory.java:129)
at com.interwoven.ui.core.auth.CSFactoryUtility.getFactory(CSFactoryUtility.java:139)
at com.interwoven.ui.core.auth.UserManagementService.getFactory(UserManagementService.java:296)
at com.interwoven.ui.core.auth.UserManagementService.createFromTicket(UserManagementService.java:619)"

iweventproxy.log -

"2012-03-15 06:58:59,358 [JMSBridge] ERROR com.interwoven.bridge100 () - Unable to connect to IWOV JMS server.
2012-03-15 06:58:59,358 [JMSBridge] ERROR com.interwoven.bridge100 () - Msg: Could not connect to broker URL: tcp://localhost:3035. Reason: java.net.ConnectException: Connection refused"

The 3035 issue is easy. You need to check iwwebd.conf.template

from

Listen __IWWEBD_HTTP_PORT__
Listen __IWWEBD_HTTPS_PORT__

to

Listen 0.0.0.0lithium_IWWEBD_HTTP_PORT__
Listen 0.0.0.0lithium_IWWEBD_HTTPS_PORT__

and then run iwreset -a

That *can* cause the UI to not come up. If not look at the servletd_out log

Bhargav Coca

It is not a new install. The UI was running fine previously.

https://:80/ or https://:82/ display the same error message HTTP Status 404 - /iw-cc/command/iw.ui

Thanks for suggesting further.

I meant http://servername:80/
and http://servername:82/

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