Defualt Email Task is not working in workflow Modeler

gopi123

I provided all details in Email Task

ClassName:- com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask

mail_template:- /iwadmin/main/config/STAGING/workflow/email/authorNotification.xsl

target_task_name:- next task name

I have updated the iw.cfg with the below details:-

[iwsend_mail]

maildomain=intervalintl.com

mailserver=DC1WEXCP03.II-CORPNET.COM

use_mapping_file=true

email_mapping_file=/opt/Autonomy/TeamSite/local/config/wft/email_map.cfg

debug_output=/opt/Autonomy/TeamSite/tmp/iwsend_mail.log

While ruuning the workflow is running but the email is not working and it is giving error

2014-11-25 16:10:15,475 [http-0.0.0.0-8080-12] WARN com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask () - Job variable due_date=[c_gbarala] in job id=[15461120] could not be parsed.

2014-11-25 16:10:15,577 [http-0.0.0.0-8080-12] ERROR com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - messaging exception when sending task notification mail.

javax.mail.MessagingException: Unknown SMTP host: <enter your mail server domain name here>;

nested exception is:

java.net.UnknownHostException: <enter your mail server domain name here>

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1389)

at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:412)

at javax.mail.Service.connect(Service.java:288)

at javax.mail.Service.connect(Service.java:169)

at javax.mail.Service.connect(Service.java:118)

at javax.mail.Transport.send0(Transport.java:188)

at javax.mail.Transport.send(Transport.java:118)

I gave SMPT server name but

2014-11-25 16:10:15,577 [http-0.0.0.0-8080-12] ERROR com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - messaging exception when sending task notification mail.

javax.mail.MessagingException: Unknown SMTP host: <enter your mail server domain name here>;

nested exception is:

java.net.UnknownHostException: <enter your mail server domain name here>

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1389)

at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:412)

at javax.mail.Service.connect(Service.java:288)

at javax.mail.Service.connect(Service.java:169)

at javax.mail.Service.connect(Service.java:118)

at javax.mail.Transport.send0(Transport.java:188)

at javax.mail.Transport.send(Transport.java:118)

I restarted the server also after updating iw.cfg but i am not sure why it is giving error

javax.mail.MessagingException: Unknown SMTP host: <enter your mail server domain name here>;

Please let anyone know what may be tjhe issue. Any pointers.

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Comments

Adam Stoller

gopi123 wrote:
[...]
I have updated the iw.cfg with the below details:-
[...]
While ruuning the workflow is running but the email is not working and it is giving error

2014-11-25 16:10:15,475 [http-0.0.0.0-8080-12] WARN com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask () - Job variable due_date=[c_gbarala] in job id=[15461120] could not be parsed.

2014-11-25 16:10:15,577 [http-0.0.0.0-8080-12] ERROR com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - messaging exception when sending task notification mail.

[...]

javax.mail.MessagingException: Unknown SMTP host: <enter your mail server domain name here>;

Please let anyone know what may be tjhe issue. Any pointers.

Did you edit /etc/iw.cfg - or IWHOME/etc/iw.cfg ? - you appear to be on Unix, so you need to edit /etc/iw.cfg.

Also it looks like you have a due_date variable set incorrectly.

Rick Poulin

ghoti wrote:
Did you edit /etc/iw.cfg - or IWHOME/etc/iw.cfg ? - you appear to be on Unix, so you need to edit /etc/iw.cfg.

And restart JBoss -- pretty sure that setting only gets read at webapp startup.

gopi123

I have configured email task in my workflow modeler and provided below details in the task variables.

ClassName:- com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask
mail_template:- /iwadmin/main/config/STAGING/workflow/email/authorNotification.xsl
I have updated the details in iw.cfg and restarted the server and also provided the vaild emails in email_map file. The job is executing but the emails are not going and giving the below error.

[iwsend_mail]
maildomain=interval-intl.com
mailserver=DC1WEXCP03.II-CORPNET.COM
use_mapping_file=true
email_mapping_file=/opt/Autonomy/TeamSite/local/config/wft/email_map.cfg
debug_output=/opt/Autonomy/TeamSite/tmp/iwsend_mail.log

email_map file details:-
dchristie: David.Christie@intervalintl.com
c_gbarala: gopi.barala@intervalintl.com

2014-11-26 11:52:38,166 [http-0.0.0.0-8080-110] WARN com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask () - Job variable due_date=[] in job id=[15461930] could not be parsed.
2014-11-26 11:52:38,483 [http-0.0.0.0-8080-110] ERROR com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - messaging exception when sending task notification mail.
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for gopi.barala@intervalintl.com

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635)
at javax.mail.Transport.send0(Transport.java:189)
at javax.mail.Transport.send(Transport.java:118)
at com.interwoven.sharedutils100.mail.Mailer.send(Mailer.java:121)
at com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask.execute(MailNotificationTask.java:175)
at com.interwoven.ui.teamsite.workflow.task.URLExternalTaskCommand.execute(URLExternalTaskCommand.java:109)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:1041)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:864)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunForward(CommandHandler.java:760)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:704)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:330)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)
at com.interwoven.ui.base.impl.command.CommandServletMapper.doGet(CommandServletMapper.java:90)
at com.interwoven.ui.base.impl.command.CommandServletMapper.doPost(CommandServletMapper.java:108)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
at java.lang.Thread.run(Thread.java:662)
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for gopi.barala@intervalintl.com

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1145)
... 49 more

The emails are valid but it is not going. Please let us know what may be the issue.

Adam Stoller

gopi123 wrote:
I have configured email task in my workflow modeler and provided below details in the task variables.

ClassName:- com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask
mail_template:- /iwadmin/main/config/STAGING/workflow/email/authorNotification.xsl
I have updated the details in iw.cfg and restarted the server and also provided the vaild emails in email_map file. The job is executing but the emails are not going and giving the below error.

[iwsend_mail]
maildomain=interval-intl.com
mailserver=DC1WEXCP03.II-CORPNET.COM
use_mapping_file=true
email_mapping_file=/opt/Autonomy/TeamSite/local/config/wft/email_map.cfg
debug_output=/opt/Autonomy/TeamSite/tmp/iwsend_mail.log

email_map file details:-
dchristie: David.Christie@intervalintl.com
c_gbarala: gopi.barala@intervalintl.com

[...]
2014-11-26 11:52:38,483 [http-0.0.0.0-8080-110] ERROR com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - messaging exception when sending task notification mail.
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for gopi.barala@intervalintl.com
[...]

The emails are valid but it is not going. Please let us know what may be the issue.

intervalintl.com' is an external email address and won't let you use the mail server (DC1WEXCP03.II-CORPNET.COM) as a relay server.

You need to talk to the SMTP / Mail Server Administrators and work with them to further diagnose and resolve the issue.