PLC - couldn't Complete Task

Hi,
I'm using PLC to publish out-of-box 'Component Guide' site. It went through till Review Files. After a reviewer Approved Changes, I logged in with the initiator account. I can see an open task listed as the attached screenshot, but there is no echos when I was trying to input some Complete Task comments and 'Finish' button was always in grey. Acutally it indicates 'This task doesn't require your interaction'. Then how can I move ths workflow forward? Any particual configuration in PLC? Thanks very much!

- Env: TS7.31, OD Base 7.31, LSDS 7.31, MySQL 5.5. All are on the same Windows 7 Virtual box;
-A few changes in PLC used configuration files are in /conf/livesite/*metadata.xml to point to right database. Another change is in /etc/odbase.xml to enable database deployment. All other configurations are intact.

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Comments

mart2001

Looks like OpenDeploy is running. Did you check the OD logs to see if they are completed or any errors?

Migrateduser

Yes, I did check the \log\livesite and there are *metadata.xml related tasks run successfully, but no log related to this task which seems a URL task but I'm not sure. No log may indicate that task failed to start ever.
If so I'm wondering where to configure this task? Is it \conf\livesite\OpenDeployWebRoot.xml?

Well if the task failed to start, then a need to figure out what's wrong with the code to run this task. Also checked \ApplicationContainder\Server\Defaul\log\server.log but no hints..

Migrateduser

Additionally is there a doc or manual regarding how to use out-of-box PLC?
E.g. I did see a folder under \install\opendeploy which includes files used by PLC. I did copy those configuration files into corresponding folder, but where should deployutil.jar and odapi_ctl.jar be copied to?

There should be a doc to address it. I did see some info related to 'Publish LivesiteCS Content' in Authoring installation guide but nothing of PLC. Or I missed something?

Your helps are appreciated!

Adam Stoller

Did you check the ODHOME/log directories to see if the deployment actually completed?

If so - you've probably been bitten by a nasty WFM bug (see this thread for more information)

Migrateduser

At last this issue in my environment was solved.
Root cause: During installation, TeamSite does automatic configuration, and it fills in the without domain suffix in configuration files. And this is going to be used to form an URL, e.g. in a workflow, it may form an external URL task as
http://"machine Name":80/iw-cc/urlexternaltask
In order to make this kind of URL effective, you need to map machine name to a valid IP address, a full domain name or localhost in my case.

Solution:
You may update configuration files (e.g. iw.cfg) manually, or do the following:
-Locate Windows hosts file at C:\Windows\System32\drivers\etc\hosts
-Add the below line:
127.0.0.1

Thanks everyone for providing feedbacks! I will close this thread in one week.