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TeamSite741 Installation (Linux) Failure

HurricanesFan

Hello,

I have to install TeamSite/LiveSite/SitePublisher. I believe in order to do this there really needs to be 5 separate installations, in order:

1. OpenDeploy Base - DONE

2. TeamSite, SitePublisher, WF Modeller

3. Search

4. LiveSite Content Services Authoring

5. LiveSite Runtime (2 components: LS Display Services and LS Content Services)

I'm stalled at #2, the TeamSite installation failed with "Install doc file does not exist: /usr/nlm/iw/iw-home/TeamSite/install/TeamSite_7.4.1.0.0_INSTALL.xml".

In fact the Installer failed to correctly make any directories that weren't strictly 775 root:root. In particular it didn't make the "TeamSite" dir, and put all the normal dirs it would make under "TeamSite" (bin, iw-perl, local etc) 1 level up i.e. at the same level as CommonServices, ApplicationContainer et al. Hence the error above.

Also other dirs weren't created properly, e.g.:

drwxrwxr-x 3 root root 4096 Jan 16 11:37 conf/ - should be iwts:iwts
drwxrwxr-x 2 root root 4096 Jan 16 11:40 tmp/ - should be drwxrwxrwt

I had the same problem with a TS732 install previously, and fixed that be applying a system umask of 0022. However that umask was already set for this one. So I thought it might be a nosuid setting on the volume containing [iw-home], so had that removed. But the Installer sill crashed with the same error and symptons.

1. Does anyone have any ideas what else might prevent the Installer from creating non root:root dirs properly (or at all)?

2. Is my 5-step installation order correct? (Had trouble getting straight answers on that from Support, and I've never installed LiveSite and SP before)

Thanks & Regards

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Comments

Rick Poulin

I don't know what to suggest for answering #1.

Your order for #2 is correct, although I usually break up step 2 in doing the 4 foundational components first, and then the webapps (teamsite, sitepub, admin console, wfm) as step 2.5.

HurricanesFan

Thanks rpoulin. I notice for TS741 there seems to be an extra "TeamSite UI" component in addition to "TeamSite", that I don't remember as being there in TS732.

Adam Stoller

HurricanesFan wrote:
Thanks rpoulin. I notice for TS741 there seems to be an extra "TeamSite UI" component in addition to "TeamSite", that I don't remember as being there in TS732.

That's because it wasn't there in 732 - it's the new UI to replace CCStd.

HurricanesFan

Ah. Can't wait to see it...

nipper

Is this an upgrade or a new install?

It appears teh installer thinks it is upgrading into /opt/iw-home instead of creating a new /opt/iw-home/TeamSite folder.

Are there any iw files in /etc:

ls /etc/*iw*

HurricanesFan

This is a new install.

It was unable to create the "TeamSite" folder, and so put everything that would normally go under "TeamSite" up a level.

I created "iw-home" dir prior to running the Installer and gave it that iw-home dir as the place to install. It should have created "TeamSite" under there, but it doesn't seem to be able to make dirs that aren't 775 root:root properly. It looked like a nosuid issue, although that didn't fix it.

I took out the iw files from /etc prior to running the Install.

nipper

HurricanesFan wrote:
This is a new install.

It was unable to create the "TeamSite" folder, and so put everything that would normally go under "TeamSite" up a level.

I took out the iw files from /etc prior to running the Install.

Was there an error where it failed to make the TeamSite directory? That is extremely strange as I assume this is running as root.

HurricanesFan

The error, at the end of installer.log, was "Install doc file does not exist: /usr/nlm/iw/iw-home/TeamSite/install/TeamSite_7.4.1.0.0_INSTALL.xml".

So that is where that file should have been if it created the "TeamSite" dir OK - it was looking in the right place at least.

I'm sudo-ed to root when running the installer. Sys umask is 0022.

nipper

Like I said, it seems to think it is an upgrade.

ThYou can see it just copies the TeamSite directory. Look in the beginning of the log to see if it lists anything else of interest. If you are upgrading, then it will take the files under TeamsIte and drop them in

nipper

My comments keep getting hosed,

The iwpkg is basically a zip file, you can rename it and open with zip

The image above is the iwpkg renamed to zip and opened with zip.

HurricanesFan

I hadn't noticed we had got to p2, but this is useful to know.

The Installer didn't detect in the first few screens that TS software had been installed.

In lieu of other ideas, I've reloaded a backup from before the failed install and I'm thinking of creating the "TeamSite" directory myself with iwts:iwts, to see if the Installer will dump these directories under it. That may prove something.

Other than that, I might have to get our Unix team to log on directly as root (I'm sudo'ed to root) and run the Installer while I tell them what to enter.

Cheers

nipper

I run it with sudo all the time. Not supported but it works.

Try to really clean the install area. search all of /etc and /etc/init.d for *iw* and delete everything. Completely remove the install area and then drop the DBs and remake them.

Then start from scratch.

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