WFM 7.3 login Page issue

ravisankar

Hi,

I am newly using wfm7.3 and tried to open the url.
Initially it worked fine. But now i am not able to open it. Please the below error.

{"error": {
"message": "Request processing failed; nested exception is java.lang.NullPointerException",
"exception": "java.lang.NullPointerException\n\tat com.interwoven.cssdk.sci.access.AccessServiceSciImpl.getDomains(AccessServiceSciImpl.java:1567)\n\tat com.interwoven.cssdk.access.java.AccessServiceAdapterImpl.getDomains(AccessServiceAdapterImpl.java:159)\n\tat com.interwoven.cssdk.factory.CSJavaFactory.getDomains(CSJavaFactory.java:269)\n\tat com.interwoven.ui.userdashboard.DomainHelper.getDomains(DomainHelper.java:84)\n\tat com.interwoven.ui.core.action.LoginController.handleRequestInternal(LoginController.java:72)\n\tat org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)\n\tat org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)\n\tat org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:923)\n\tat org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:852)\n\tat org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:882)\n\tat org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:690)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:803)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)\n\tat org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)\n\tat org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)\n\tat org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)\n\tat com.interwoven.ui.core.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:309)\n\tat org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)\n\tat org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)\n\tat org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)\n\tat org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)\n\tat org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)\n\tat org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)\n\tat org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)\n\tat org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)\n\tat java.lang.Thread.run(Thread.java:619)\n",
"requestURI": "/iw-wfm/action/iw.wfm.ui"
}}



Please help me out.

Regards,
Ravi Sankar K.

Rick Poulin

java.lang.NullPointerException at com.interwoven.cssdk.sci.access.AccessServiceSciImpl.getDomains(AccessServiceSciImpl.java:1567)

You'll have to try narrowing down the circumstances under which this happens. Given only this stack trace, the only thing I can shake a stick at, is that TeamSite's authentication filter (and/or the login page) attempted to retrieve a list of available domains and, for whatever reason, failed to do so. Maybe your server lost its connection to the domain controller or something like that?

What you can do to avoid this, is set a value for "domain_list" under the [iwcgi] portion of iw.cfg. That way, your server avoids querying the domain controller for available domains and just uses what you provide in that list (which is a good idea no matter the circumstances). But that's assuming the problem was with your network and not something deeper in TeamSite's SCI.