2GB file in backing store causing disk failure.

MattDWilliams

Have had several disk failures on the default store today and it tracks down to a 2GB file in the backing store, which seems unusual.

 

Trying to find out what that file in the store relates to in a workarea is the challenge so any pointers would be welcome :

Iwtrace :

 

TFileHandle::Read SetFilePointer failed offset=-2147475456 on e:\iw-store\default\d2\dda\d47\f8-1
ReadDataFromBacking:: No error
[Tue Feb 24 21:06:01 2015] Error in ReadData(763, 2147491840) reading from e:\iw-store\default\d2\dda\d47\f8-1
TFileHandle::Read SetFilePointer failed offset=-2147475456 on e:\iw-store\default\d2\dda\d47\f8-1
ReadDataFromBacking:: No error
[Tue Feb 24 21:06:01 2015] Error in ReadData(763, 2147491840) reading from e:\iw-store\default\d2\dda\d47\f8-1
TFileHandle::Write SetFilePointer failed offset=-2147483648, handle=0x12b4 on e:\iw-store\default\d2\dda\d47\f8-1
lasterr=131, fgOldest=0x17e72188, fgYoungest=0x162d1248, fgFDCount=0
WriteDataToBacking:: No error

 

Screen of file in iw-store

Adam Stoller

Any problem you have with the backing store should prompt you to immediately contact HP Support - and work with them on it.

 

You should not attempt to fix these issues on your own - nor should you attempt to follow ad-hoc advice from anyone on the forums for trying to fix issues with the backing store - because if we give you advice that turns out to be wrong (not intentionally [most likely]) you have no good recourse.

 

You (your company) shelled out a bunch of $'s for the product, and additional $'s every year for maintenance - and one of the primary reasons for that is so that HP Support can assist you if the product fails to perform - and the backing store is a very sensitive piece of the product - so if it is failing to perform you may have some very significant problems that need to be addressed.