TeamSite 7.3.1 on Windows 2k8/IIS - UI shows blank page.

This is a dev box that has been up and running for a while with no issues. Came in this morning and was doing a rebuild, which decided to **** out and not repopulate iw-cc.war properly, so ran

install_webapps.ipl -i -f content_center

All went fine. Did a delete of the _out folders and rebuild of LS & TS as well just to make sure all the latest content was there. All builds come back clean. Accessing the UI throws no errors, and it doesn't show any errors in the browser window, just a blank screen. Tried rebooting the server and doing a full app reinstall/recompile as well.

No errors during compile/startup (moreso than the usual **** you see) in server.log, content_center.log, iwserver.log, or iwutild_cmdout.log. The only errors I see are these:

in tsreport_err.log
2-Mar-2015 1:17:06 PM org.apache.activemq.transport.tcp.TcpTransportFactory createTransport
WARNING: path isn't a valid local location for TcpTransport to use
java.lang.NumberFormatException: For input string: "/"
    at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
    at java.lang.Integer.parseInt(Integer.java:447)
    at java.lang.Integer.parseInt(Integer.java:497)
    at org.apache.activemq.transport.tcp.TcpTransportFactory.createTransport(TcpTransportFactory.java:136)
    at org.apache.activemq.transport.TransportFactory.doConnect(TransportFactory.java:141)
    at org.apache.activemq.transport.TransportFactory.doConnect(TransportFactory.java:51)
    at org.apache.activemq.transport.TransportFactory.connect(TransportFactory.java:80)
    at org.apache.activemq.ActiveMQConnectionFactory.createTransport(ActiveMQConnectionFactory.java:243)
    at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:258)
    at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:230)
    at org.apache.activemq.ActiveMQConnectionFactory.createTopicConnection(ActiveMQConnectionFactory.java:208)
    at com.interwoven.tsreport.server.receiver.JmsReceiver.connect(JmsReceiver.java:292)
    at com.interwoven.tsreport.server.receiver.JmsReceiver.startListeners(JmsReceiver.java:139)
    at com.interwoven.tsreport.server.receiver.JmsReceiver.onException(JmsReceiver.java:422)
    at org.apache.activemq.ActiveMQConnection$4.run(ActiveMQConnection.java:1809)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:619)

And in tsreport.log

02 Mar 2015 13:16:36,405 ERROR - com.interwoven.tsreport.server.receiver.JmsReceiver.connect(JmsReceiver.java:321) - Exception occurred while connecting to JMS server
javax.jms.JMSException: Could not connect to broker URL: tcp://localhost:3035/. Reason: java.net.ConnectException: Connection refused: connect
    at org.apache.activemq.util.JMSExceptionSupport.create(JMSExceptionSupport.java:35)
    at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:286)
    at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:230)
    at org.apache.activemq.ActiveMQConnectionFactory.createTopicConnection(ActiveMQConnectionFactory.java:208)
    at com.interwoven.tsreport.server.receiver.JmsReceiver.connect(JmsReceiver.java:292)
    at com.interwoven.tsreport.server.receiver.JmsReceiver.startListeners(JmsReceiver.java:139)
    at com.interwoven.tsreport.server.receiver.JmsReceiver.onException(JmsReceiver.java:422)
    at org.apache.activemq.ActiveMQConnection$4.run(ActiveMQConnection.java:1809)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:619)
Caused by: java.net.ConnectException: Connection refused: connect
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
    at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
    at java.net.Socket.connect(Socket.java:519)
    at org.apache.activemq.transport.tcp.TcpTransport.connect(TcpTransport.java:436)
    at org.apache.activemq.transport.tcp.TcpTransport.doStart(TcpTransport.java:402)
    at org.apache.activemq.util.ServiceSupport.start(ServiceSupport.java:53)
    at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:57)
    at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:57)
    at org.apache.activemq.transport.WireFormatNegotiator.start(WireFormatNegotiator.java:72)
    at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:57)
    at org.apache.activemq.transport.TransportFilter.start(TransportFilter.java:57)
    at org.apache.activemq.ActiveMQConnectionFactory.createActiveMQConnection(ActiveMQConnectionFactory.java:266)
    ... 9 more

Checked iwwebd.conf.template and it's correctly referencing the iwweb_http_ports:

Listen 0.0.0.0lithium_IWWEBD_HTTP_PORT__
Listen 0.0.0.0lithium_IWWEBD_HTTPS_PORT__

I'm frickin lost at this point. Anyone have anything else I can try?

Edit to add some more information:

iwserver.exe is up and running in the processes pane, so is jboss. I ran all commands as an admin.

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Comments

Rick Poulin

That error message seems to imply that something somewhere wanted a URL with a port number, and got garbage as a config instead. I can't see how that would affect the iw-cc though.

What do you get if you bypass iwwebd, meaning http://server:8080/iw-cc/ ?

claudiag

Same result - blank page, no errors in the log files.

I could even see it throwing off errors about ports/config files if I'd made any changes to those files, but I didn't - this last change was a standard compile to update some JSPs in a workflow.

claudiag

More weirdness: the admin ui comes up fine, allows me to log in. I can browse users, even see the repository via the Associations menu. But attempting to swap to ccpro results in the same blank page.

nipper

So your iw-cc war did not deploy,

Bag looking at the tsreport logs.

Find iwjboss.log and server.log run iwreset -a and then start perusing those. You may want to download a tail utility for DOS to make it easy.

Multiply Integer and Float.rptdesign

claudiag

I've run iwreset -a three times so far, and server.log is not throwing any stack traces, nor is the iwjbos_server_out.log. iw-cc.war appears to deploy fine, and all usual folders are present.

Also tried a full reboot of the server, iwreset -ui, and just bouncing jboss. Though at this point I'm just grasping at straws.

I've attached the server.log and iwjboss_server_out.log from the entire start up process.

nipper

Well OK then. How about content_center.log?

Was there any output saved from install_webaps ? May need to rerun that and grab all the output.

Add Filters to Tables and Crosstabs.rptdesign

claudiag

content_center.log shows a few stack traces. I dismissed them as noise, but your mention in another thread with a similar issue of config files being munged makes them look like more than that. It does throw this stack (full log attached below)

2015-03-02 14:49:03,101 [main] ERROR com.interwoven.ui.base.config.ConfigManager () - Error parsing the config fileset application_configs, file C:\WINDOWS\Temp\application_configs5996556464900695426.merged
java.lang.NoSuchMethodException: No such accessible method: addParam() on object: com.interwoven.ui.base.application.ApplicationManager

And a few warnings like so:

2015-03-02 14:49:03,507 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.access_list.link" it referenced was not found
2015-03-02 14:49:03,594 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-after tag found but the element null id="iw.ccpro.access_list.link" it referenced was not found
2015-03-02 14:49:03,886 [main] WARN com.interwoven.ui.base.config.XMLMergerReader () - Element link id="iw.ccpro.task_details.file_comments.link" refers to refid="_iw.ccpro.common.taskfile_comments.link" which does not exist in the globals section
2015-03-02 14:49:03,891 [main] WARN com.interwoven.ui.base.config.XMLMergerReader () - Element link id="iw.ccpro.task_details.file_actions.taskfile_comments.link" refers to refid="_iw.ccpro.common.taskfile_comments.link" which does not exist in the globals section
2015-03-02 14:49:03,892 [main] WARN com.interwoven.ui.base.config.XMLMergerReader () - Element link id="iw.ccpro.task_details.file_comments.folder.link" refers to refid="_iw.ccpro.common.taskfile_comments.link" which does not exist in the globals section
2015-03-02 14:49:03,894 [main] WARN com.interwoven.ui.base.config.XMLMergerReader () - Element link id="iw.ccpro.task_details.file_actions.folder.taskfile_comments.link" refers to refid="_iw.ccpro.common.taskfile_comments.link" which does not exist in the globals section

Install log from the webapps install just shows the process of placing all the war files and writing dockets. No errors. Same for rebuilding LS & TS - did a full delete of the _out folders before running build.bat and make_toolkit.ipl just to make sure.

[Mon Mar 2 12:52:11 2015] Installing content_center webapp with:
   base.tk.war
   teamsite.tk.war
   vpreview.tk.war
   datacapture.tk.war
   ccpro.tk.war
   formspub.tk.war
   teamsite_admin.tk.war
   ccstd.tk.war
   workflowModeler.tk.war
   vannotate.tk.war
   transform.tk.war
   tagui.tk.war
   search.tk.war
   mtdialog.tk.war
   metadata.tk.war
   livesite.tk.war
   ecmconnector.tk.war
   archivalmodule.tk.war
   customer.tk.war
   livesite_customer.tk.war
   foundation.tk.war
[Mon Mar 2 12:52:11 2015] Creating dir "D:\iw-home\ApplicationContainer/server/default/deploy/iw-cc.war"
[Mon Mar 2 12:52:11 2015] Executing pre install script for each toolkit in the correct order.
[Mon Mar 2 12:52:11 2015] Processing \iw-home\TeamSite/private/lib/content_center/base.tk.war
[Mon Mar 2 12:52:11 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/base.tk"
[Mon Mar 2 12:52:11 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/base.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:12 2015] Processing \iw-home\TeamSite/private/lib/content_center/teamsite.tk.war
[Mon Mar 2 12:52:12 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/teamsite.tk"
[Mon Mar 2 12:52:12 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/teamsite.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:16 2015] Processing \iw-home\TeamSite/private/lib/content_center/vpreview.tk.war
[Mon Mar 2 12:52:16 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/vpreview.tk"
[Mon Mar 2 12:52:16 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/vpreview.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:16 2015] Processing \iw-home\TeamSite/private/lib/content_center/datacapture.tk.war
[Mon Mar 2 12:52:16 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/datacapture.tk"
[Mon Mar 2 12:52:16 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/datacapture.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:16 2015] Processing \iw-home\TeamSite/private/lib/content_center/ccpro.tk.war
[Mon Mar 2 12:52:16 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/ccpro.tk"
[Mon Mar 2 12:52:16 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/ccpro.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:17 2015] Processing \iw-home\TeamSite/private/lib/content_center/formspub.tk.war
[Mon Mar 2 12:52:17 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/formspub.tk"
[Mon Mar 2 12:52:17 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/formspub.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:17 2015] Processing \iw-home\TeamSite/private/lib/content_center/teamsite_admin.tk.war
[Mon Mar 2 12:52:17 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/teamsite_admin.tk"
[Mon Mar 2 12:52:17 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/teamsite_admin.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:17 2015] Processing \iw-home\TeamSite/private/lib/content_center/ccstd.tk.war
[Mon Mar 2 12:52:17 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/ccstd.tk"
[Mon Mar 2 12:52:17 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/ccstd.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:18 2015] Processing \iw-home\TeamSite/private/lib/content_center/workflowModeler.tk.war
[Mon Mar 2 12:52:18 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/workflowModeler.tk"
[Mon Mar 2 12:52:18 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/workflowModeler.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:18 2015] Processing \iw-home\TeamSite/private/lib/content_center/vannotate.tk.war
[Mon Mar 2 12:52:18 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/vannotate.tk"
[Mon Mar 2 12:52:18 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/vannotate.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:19 2015] Processing \iw-home\TeamSite/private/lib/content_center/transform.tk.war
[Mon Mar 2 12:52:19 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/transform.tk"
[Mon Mar 2 12:52:19 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/transform.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:19 2015] Processing \iw-home\TeamSite/private/lib/content_center/tagui.tk.war
[Mon Mar 2 12:52:19 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/tagui.tk"
[Mon Mar 2 12:52:19 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/tagui.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:20 2015] Processing \iw-home\TeamSite/private/lib/content_center/search.tk.war
[Mon Mar 2 12:52:20 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/search.tk"
[Mon Mar 2 12:52:20 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/search.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:20 2015] Processing \iw-home\TeamSite/private/lib/content_center/mtdialog.tk.war
[Mon Mar 2 12:52:20 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/mtdialog.tk"
[Mon Mar 2 12:52:20 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/mtdialog.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:20 2015] Processing \iw-home\TeamSite/private/lib/content_center/metadata.tk.war
[Mon Mar 2 12:52:20 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/metadata.tk"
[Mon Mar 2 12:52:20 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/metadata.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:21 2015] Processing \iw-home\TeamSite/private/lib/content_center/livesite.tk.war
[Mon Mar 2 12:52:21 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/livesite.tk"
[Mon Mar 2 12:52:21 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/livesite.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:22 2015] Processing \iw-home\TeamSite/private/lib/content_center/ecmconnector.tk.war
[Mon Mar 2 12:52:22 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/ecmconnector.tk"
[Mon Mar 2 12:52:22 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/ecmconnector.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:23 2015] Processing \iw-home\TeamSite/private/lib/content_center/archivalmodule.tk.war
[Mon Mar 2 12:52:23 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/archivalmodule.tk"
[Mon Mar 2 12:52:23 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite/private/lib/content_center/archivalmodule.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:23 2015] Processing \iw-home\TeamSite\local\config/lib/content_center/customer_out/customer.tk.war
[Mon Mar 2 12:52:23 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/customer.tk"
[Mon Mar 2 12:52:23 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite\local\config/lib/content_center/customer_out/customer.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:23 2015] Processing \iw-home\TeamSite\local\config/lib/content_center/livesite_customer_out/livesite_customer.tk.war
[Mon Mar 2 12:52:23 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/livesite_customer.tk"
[Mon Mar 2 12:52:23 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf \iw-home\TeamSite\local\config/lib/content_center/livesite_customer_out/livesite_customer.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:24 2015] Processing Y:/iwadmin/main/spars/WORKAREA/Installed/foundation/toolkit/foundation.tk.war
[Mon Mar 2 12:52:24 2015] Making and changing dir to "D:\iw-home\ApplicationContainer/server/default/deploy/../iwinstallinfo/foundation.tk"
[Mon Mar 2 12:52:24 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/jar xf Y:/iwadmin/main/spars/WORKAREA/Installed/foundation/toolkit/foundation.tk.war WEB-INF/pre-install_webapp.ipl WEB-INF/post-install_webapp.ipl"
[Mon Mar 2 12:52:24 2015] Running command "D:\iw-home\TeamSite/tools/java/bin/java -classpath \iw-home\TeamSite/lib/asm-attrs.jar;D:\iw-home\TeamSite/lib/asm.jar;D:\iw-home\TeamSite/lib/bcprov-jdk16-143.jar;D:\iw-home\TeamSite/lib/cglib.jar;D:\iw-home\TeamSite/lib/commons-beanutils-1.8.0.jar;D:\iw-home\TeamSite/lib/commons-codec-1.3.jar;D:\iw-home\TeamSite/lib/commons-collections-3.2.1.jar;D:\iw-home\TeamSite/lib/commons-digester-1.8.jar;D:\iw-home\TeamSite/lib/commons-io-1.4.jar;D:\iw-home\TeamSite/lib/commons-lang-2.4.jar;D:\iw-home\TeamSite/lib/commons-logging-1.1.1.jar;D:\iw-home\TeamSite/lib/dom4j-1.6.1.jar;D:\iw-home\TeamSite/lib/hibernate3.jar;D:\iw-home\TeamSite/lib/iw-installutils.jar;D:\iw-home\TeamSite/lib/iwjbossapi.jar;D:\iw-home\TeamSite/lib/iwwebapp.jar;D:\iw-home\TeamSite/lib/iw_mdss_clts.jar;D:\iw-home\TeamSite/lib/jasypt-1.5.jar;D:\iw-home\TeamSite/lib/jaxen.jar;D:\iw-home\TeamSite/lib/jayspt-1.5.jar;D:\iw-home\TeamSite/lib/jdom.jar;D:\iw-home\TeamSite/lib/livesite-portal.jar;D:\iw-home\TeamSite/lib/livesite-runtime-tlds.jar;D:\iw-home\TeamSite/lib/livesite-runtime.jar;D:\iw-home\TeamSite/lib/livesite-tlds.jar;D:\iw-home\TeamSite/lib/livesite.jar;D:\iw-home\TeamSite/lib/mail.jar;D:\iw-home\TeamSite/lib/migrate_customtk.jar;D:\iw-home\TeamSite/lib/org.springframework.core-3.1.1.RELEASE.jar;D:\iw-home\TeamSite/lib/org.springframework.web.struts-3.1.1.RELEASE.jar;D:\iw-home\TeamSite/lib/serializer.jar;D:\iw-home\TeamSite/lib/serverutils100.jar;D:\iw-home\TeamSite/lib/sharedutils100.jar;D:\iw-home\TeamSite/lib/SybDriver.jar;D:\iw-home\TeamSite/lib/teamsite-service-javadoc.jar;D:\iw-home\TeamSite/lib/teamsite-service.jar;D:\iw-home\TeamSite/lib/wom.jar;D:\iw-home\TeamSite/lib/xalan.jar;D:\iw-home\TeamSite/lib/xercesImpl.jar;D:\iw-home\TeamSite/lib/xml-apis.jar com.interwoven.webapp.WebappMunger -o iw-cc.war \iw-home\TeamSite/private/lib/content_center/base.tk.war \iw-home\TeamSite/private/lib/content_center/teamsite.tk.war \iw-home\TeamSite/private/lib/content_center/vpreview.tk.war \iw-home\TeamSite/private/lib/content_center/datacapture.tk.war \iw-home\TeamSite/private/lib/content_center/ccpro.tk.war \iw-home\TeamSite/private/lib/content_center/formspub.tk.war \iw-home\TeamSite/private/lib/content_center/teamsite_admin.tk.war \iw-home\TeamSite/private/lib/content_center/ccstd.tk.war \iw-home\TeamSite/private/lib/content_center/workflowModeler.tk.war \iw-home\TeamSite/private/lib/content_center/vannotate.tk.war \iw-home\TeamSite/private/lib/content_center/transform.tk.war \iw-home\TeamSite/private/lib/content_center/tagui.tk.war \iw-home\TeamSite/private/lib/content_center/search.tk.war \iw-home\TeamSite/private/lib/content_center/mtdialog.tk.war \iw-home\TeamSite/private/lib/content_center/metadata.tk.war \iw-home\TeamSite/private/lib/content_center/livesite.tk.war \iw-home\TeamSite/private/lib/content_center/ecmconnector.tk.war \iw-home\TeamSite/private/lib/content_center/archivalmodule.tk.war \iw-home\TeamSite\local\config/lib/content_center/customer_out/customer.tk.war \iw-home\TeamSite\local\config/lib/content_center/livesite_customer_out/livesite_customer.tk.war Y:/iwadmin/main/spars/WORKAREA/Installed/foundation/toolkit/foundation.tk.war"
[Mon Mar 2 13:04:19 2015] Writing a docket for each toolkit.

claudiag

I think my next step is probably a rebuild without any custom content in customer_src and livesite_customer_src, thuogh I'm not sure if that'll help me if it's an actual IWOV file that's been corrupted somehow.

claudiag

Tried the bare customer_src compile, no luck. Not that I expected it to work - the change I had made before the crash was a minor update to a JSP - nothing that could cause this kind of catastrophe. For anyone else who runs into this issue, I did find two other threads somewhat related:

/t5/TeamSite/Utility-daemon-configuration-settings-are-not-getting-reset/m-p/141928/highlight/true#M91929

/t5/TeamSite/ERROR-5000013-Unable-to-establish-connection-with-server/td-p/162892/highlight/true/page/2

Based on those two threads (neither of which worked for me) and my own frustrated troubleshooting, I think the verdict is the box is hosed and will have to be reinstalled.

Rick Poulin

Does running `install_webapps.ipl -i -f content_center` solve your issue?

If that runs and has no errors but doesn't resolve, what's the contents of your AppContainer/server/default/deploy/iw-cc.war folder?

claudiag

That was the first thing I tried after the issue cropped up. Tried it multiple times, before and after cleaning out all the customer_src and livesite_customer_src stuff, along with deleting iw-cc.war manually before doing it. No errors, no UI.

The iw-cc.war folder deployed fine, all the expected folders were there. I did a compare to a working server, nothing missing.

Adam Stoller

I'll ask the "dumb" question: Did you re-check the IIS configuration / settings to make sure that the instance listening on port 80, if present, is disabled, and the instance running on port 81 (default for use with TeamSite) is properly configured with the virtual mount point and the anonymous user account has access through that virtual mount point (and is a member of the local server TeamSite Web Preview group)?

claudiag

Yep. IIS was good, all the groups and permissions were good, port 80 was listening, port 81 was listening, Y drive was mounted and browseable, heck even the iw-admin console rendered. It was a working TS install for months before this fun started.

I'd love to know what caused it, but after three days of head banging I gave up. II've uninstalled/reinstalled TeamSite on that machine and now the UI is rendering again. I just hate that I had to resort to that. I figured if it was a corrupt TS file a full rebuild of the machine wouldn't be required, and it wasn't, all I had to do was wipe <iwhome>, reinstall, and redeploy our code base on top.

Of coruse I say "all I had to do" like I haven't spent all yesterday afternoon and this morning doing it, but that's to be expected with an installl.