A problem was encountered trying to read the datacapture.cfg file for type product. P

Khateef

It would be great some one help me out with the issue I am facing right now.

When I am trying to open dcr file I got the error "A problem was encountered trying to read the datacapture.cfg file for type product. Please contact your system administrator."

When I looked into show details tabs the below message was shown:

Root cause:
DBI connect('TS_DEV1','dresser_ts',...) failed: [Oracle][ODBC][Ora]ORA-12541: TNS:no listener (SQL-HY000)(DBD: db_login/SQLConnect err=-1) at E:/Interwoven/TeamSite/iw-perl/site/lib/TSGlobalSettings.pm line 109 Can't call method "prepare" on an undefined value at E:\Interwoven\TeamSite\local\bin\global\seqproduct.ipl line 11.

Details...
com.interwoven.ui.datacapture.core.dct.InlineCallout$InlineCalloutException: DBI connect('TS_DEV1','dresser_ts',...) failed: [Oracle][ODBC][Ora]ORA-12541: TNS:no listener
(SQL-HY000)(DBD: db_login/SQLConnect err=-1) at E:/Interwoven/TeamSite/iw-perl/site/lib/TSGlobalSettings.pm line 109 Can't call method "prepare" on an undefined value at E:\Interwoven\TeamSite\local\bin\global\seqproduct.ipl line 11.

at com.interwoven.ui.datacapture.core.dct.InlineCallout.handleClt(InlineCallout.java:248)
at com.interwoven.ui.datacapture.core.dct.InlineCallout.execute(InlineCallout.java:184)
at com.interwoven.ui.datacapture.external.InlineCalloutProcessor.executeInline(InlineCalloutProcessor.java:203)
at com.interwoven.ui.datacapture.external.InlineCalloutProcessor.evaluateInlineCallouts(InlineCalloutProcessor.java:136)
at com.interwoven.ui.formspub.datacapture.DCRPredicate.buildDCRDocument(DCRPredicate.java:199)
at com.interwoven.ui.formspub.datacapture.EditDCRPredicate.execute(EditDCRPredicate.java:77)
at com.interwoven.ui.formspub.datacapture.AbstractOpenDCRCommand.execute(AbstractOpenDCRCommand.java:111)
at com.interwoven.ui.formspub.datacapture.EditDCRCommand.execute(EditDCRCommand.java:149)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:915)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:748)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:623)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommand(CommandHandler.java:413)
at com.interwoven.ui.base.impl.command.CommandCallbackContextImpl.callback(CommandCallbackContextImpl.java:45)
at com.interwoven.ui.base.wizard.WizardCommand.execute(WizardCommand.java:116)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:915)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:748)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:623)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:228)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:108)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:619)

ISCBorisB

One of your Datacapture inline's has problems connecting to Database. That may happen for various reasons, see here