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TS 7.4.1 Windows 2012

Brett Sargeant

Just wondering if anyone has successfully installed TS 7.4.1 on Windows 2012?

We're currently going through an install process that keeps failing (support is involved) as it's not coming up properly once installed. One of the possibilities is a Windows patch that changed 2012 from the install that HP tested on.

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Rick Poulin

Can't say I have, but if it's a Java-related problem, we might be able to help anyway.. Which service fails to boot?

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Brett Sargeant

Thanks, however it doesn't appear to be Java related. At least none of the error messages refer to Java.

Rick Poulin

Ok.. but what process is failing to boot and what error messages do you have?

Brett Sargeant

It varies, we've tried two different boxes and it's been escalated to the HP engineers.

At the moment I'm mainly wanting to know if someone has successfully installed it on 2012 as one of the possibilities is a difference between the 2012 install that HP tested it against before announcing support and the 2012 install that we have.

Examples of errors include the license file not being recognized on one of the boxes (Bad host error) - even though tsisvalid and tslicinfo give the same information that is in the license file. windows error 1053 on the other box when trying to start iwserver. messages 105 and 108 in the windows logs of both boxes for iwserver, iwutild, and iwproxy. The UI not working correctly on either box, and a number of other errors appearing throughout the logfiles.

One of the boxes was installed with an HP tech online watching at the time. Both of them use all default settings except for the drive that teamsite and the store are located on (d:\ and e:\ respectively)

A dev 2008 R2 box was run up in the same domain and installed successfully, however we won't be using 2008 R2 in the production environment as all of our servers are moving to 2012.

Rick Poulin

For the licensing, I've had similar issues when IPv6 was turned on, as it couldn't properly figure out the 'true' hostname even though tslicinfo had it right. You could try temporarily turning off IPv6 or putting an explicit mapping of your FQDN to all network IPs of your box in the hosts file, and see if that helps any.

As for the magic numbers, I have no idea what those mean. I was kinda hoping you'd have messages in the TS logs from the processes themselves.

Judging by the crickets and the fact that fish/nipper/boris/smitty all seem to be working on linux these days, I think you might be the first to try Win2012 around here. Troubleshooting the symptoms might be all devnet can offer at this point.

Brett Sargeant

IPV6 is off, it was one of the things we checked first. It would have been nice if it had been that Smiley Happy

Brett Sargeant

So, the main issue we were having on the new box was that the host name in the license wasn't being recognized when the service was started, yet tslicinfo and tsisvalid were correct and had the same information.

The eventual work around was to bring up the command prompt as an administrator and run "iwserver " wait until it was up and running, kill it with a ctrl-c, then run the service, which would then run perfectly.

If the box is rebooted the service will fail to come up again, so you need to again run the CLT process first, then run the service. Putting the store location in as a parameter on the service did not help. iwreset works okay once the service is up, as does stopping and starting it - as long as the CLT has been done once since the last reboot.

The engineers are working on a fix, initially we were told it would be a patch, but now it may be placed into the next release instead.

An additional minor issue is that TeamsiteUI doesn't want to run even though it's installed. As we use CC Pro in the existing set up, and the other admin UI's work we'll just switch off the option for the TeamsiteUI at this time.

break-groupingOK.rptdesign

Rick Poulin

The eventual work around was to bring up the command prompt as an administrator and run "iwserver " wait until it was up and running, kill it with a ctrl-c, then run the service, which would then run perfectly.

Is the fix the parameter, or the fact that it ran in an elevated prompt? If it's the latter (or the combination of the two), then it's conceivable that 2012 ships with different default policy settings, and that you have a policy preventing the NTAuthority\SYSTEM account from running with certain elevated privs. As I write this out, it doesn't seem to make much sense, but it IS windows after all Smiley Happy

I don't know enough about which policy to look at, but perhaps the google might be able to identify such a thing.

/just a thought

break-grouping-Mica.rptdesign

Adam Stoller

Hmm - I apparently missed or forgot about this thread when I started mine

Apparently the work-around for the "bad host" thing is to invoke the iwserever process manually, e.g.:

PS C:\> IWHOME\bin\iwserver IWSTORE

However, if you do this from a shell, it appears not to fork - so you can try from the Run... prompt - but I don't think it works from there either... however, after trying that, I was able to start the service via the Services panel. NOTE: according to Support, you have to disable DEP in order for the work-around to function.

If I still see that problem today (3rd or 4th time trying to do installation - Support is "involved") - I may try that hosts file thing to see if that works more reliably.

Prior to this run of trying to install (still going on) I was having problems with most of the web applications failing to build / install. Support wanted me to try again logged in as the actual local account "Administrator" rather than logging in as a member of the Local Administrators group and using "Run as Administrator" - so that's what I'm doing now...

(further updates on my progress will be in my thread)

itsamb

Hi All,
Is this bug resolved in 7.4.1.1? I read the resolved issues in release notes. But, could not find any reference to this except below.
TeamSite server process (iwserver) crashes unexpectedly due to a deadlock caused by nested acquisitions of the user/group cache lock

We are trying to install 7.4.1 on Windows 2012. But, looking at these issues, I will have to think to go back to 2008. Smiley Sad

Thanks,
Amit

itsamb

Hi All,
I got confirmation from support that this issue still persist and not resolved yet.

Now we are going back to 2008. As per the document, 7.4.1 can be installed on below version.
• Windows 2008 SP2 Server Enterprise Edition 32-bit
• Windows 2008 SP2 Server Enterprise Edition 64-bit
• Windows 2008 R2 Server Enterprise Edition 64-bit

We do not have Enterprise, but Standard edition for 2008. Just wanted to confirm with you guys if 7.4.1 can be installed on 2008 Standard edition also??

Thanks,
Amit

Brett Sargeant

It ended up going to Microsoft Engineers as it is an issue with 2012, no ETA at this time. We're holding the upgrade till it's resolved as 2008 is not an option, and having a workaround that stops on reboot is also not an option in a production environment.

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Brett Sargeant

And now they have closed the case as the engineers still have no solution in sight and as they expect it to take quite a bit longer they see no point in having a ticket open.

Rick Poulin

.....so you're saying that TS 7.4.1 effectively does not, in fact, support Windows 2012?

Adam Stoller

I had a bunch of issues trying to get it installed and running on W2K12 earlier this year - so yeah, I'd say that if you have the choice between W2K8 and W2K12 you'll be better served by chosing the former over the latter (which is what we ended up doing on that project after losing about a week of productivity)

Brett Sargeant

In my view it does not support Windows 2012. I was called by support later that evening, the fix should be implemented in the next version release, timing of which is not yet certain.

They also confirmed the issue exists in 2012 R2 as well.

Gregg Faus

I've had our 7.4.1.1 install running on Windows Server 2012 R2 for four months in production without issues. None of the issues described in this post have been a problem for me.

Brett Sargeant

Interesting. Did you mean 7.4.1 or 7.4.1.1 (just wanted to make sure).

Gregg Faus

7.4.1 Update #1. I only run TeamSite and OD admin on this server. No LiveSite. My development install also works just fine too.

I had to delay the start-up of the TeamSite service, but my other tweaks are just application specific.

Brett Sargeant

Thanks, I'll apply the update and see if it has any effect on hte issues we're having with 2012. If not I might see if I can have a 2012 R2 box run up to try.

What does the delay in iwserver do for you?

Gregg Faus

Delaying the service seems to fix problems with IFS share coming up consistently.

Brett Sargeant

I've just been notified that a patch is being released for this. There will be patches for 7.4.1 (7.4.3 will contain the fix - if you need ie9 contact support, ref TS-25403), 7.5 (requires 7.5.0.1, ref TS-25404) and 8 (8.0.1 will contain the fix, ref TS-25405 ).