Import from MediaBin Error

Marge131

We are upgrading TeamSite from 6.7.2 to 7.3.1.0.0 and when I try to import an asset from MediaBin (4.6.2) I am able to select the asset but when I click import I receive an "Error during import" message. Below is the error from the log file.

I checked the permissions on the transfer folder and they are correct. Does anyone have any idea why this isn't working now?

Thanks

AxisFault
 faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Client
 faultSubcode: 
 faultString: Server did not recognize the value of HTTP Header SOAPAction: http://www.mediabin.com/RetrieveDependentFile_URL.
 faultActor: 
 faultNode: 
 faultDetail: 
 {http://xml.apache.org/axis/}stackTraceerver did not recognize the value of HTTP Header SOAPAction: http://www.mediabin.com/RetrieveDependentFile_URL.
 at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
 at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
 at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
 at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
 at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
 at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
 at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
 at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
 at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
 at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
 at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
 at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
 at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
 at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
 at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
 at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
 at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
 at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
 at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
 at org.apache.axis.client.Call.invoke(Call.java:2767)
 at org.apache.axis.client.Call.invoke(Call.java:2443)
 at org.apache.axis.client.Call.invoke(Call.java:2366)
 at org.apache.axis.client.Call.invoke(Call.java:1812)
 at com.mediabin.www.MediaBinServerSoapStub.retrieveDependentFile_URL(MediaBinServerSoapStub.java:10775)
 at com.interwoven.ui.teamsite.ecmconnector.mediabin.AssetImporter.importFile(AssetImporter.java:206)
 at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.execute(ImportCommand.java:234)
 at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:915)
 at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:748)
 at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:623)
 at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:228)
 at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
 at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:108)
 at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
 at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
 at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
 at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
 at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
 at java.lang.Thread.run(Thread.java:619)
 {http://xml.apache.org/axis/}hostname:CSBCMSADM01
Server did not recognize the value of HTTP Header SOAPAction: http://www.mediabin.com/RetrieveDependentFile_URL.
 at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
 at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
 at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
 at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
 at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
 at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
 at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
 at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
 at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
 at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
 at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
 at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
 at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
 at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
 at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
 at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
 at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
 at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
 at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
 at org.apache.axis.client.Call.invoke(Call.java:2767)
 at org.apache.axis.client.Call.invoke(Call.java:2443)
 at org.apache.axis.client.Call.invoke(Call.java:2366)
 at org.apache.axis.client.Call.invoke(Call.java:1812)
 at com.mediabin.www.MediaBinServerSoapStub.retrieveDependentFile_URL(MediaBinServerSoapStub.java:10775)
 at com.interwoven.ui.teamsite.ecmconnector.mediabin.AssetImporter.importFile(AssetImporter.java:206)
 at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.execute(ImportCommand.java:234)
 at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:915)
 at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:748)
 at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:623)
 at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:228)
 at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
 at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:108)
 at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
 at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
 at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
 at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
 at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
 at java.lang.Thread.run(Thread.java:619)

Rick Poulin

You should have checked the release notes before doing that upgrade. What this exception is saying is that there's a mismatch in the expected protocol between the ECM connector and MediaBin. In the release notes for TS7.1, it already says it only supports MB 4.6.3+. In the release notes for TS7.2.1, the minimum is MB/Virage 7.1+.