TS Search 7.3.1 can't start the index server

ENV
TeamSite 7.3.1
RHEL

No output for CLT's in /iwsrchhome/bin . iwndxmgrstatus & iwndxstatus commands just hangs in there without any errors.

Starting and stopinng the index server happens with messages regarding to starting & stoping connection framework.But nothing logged into log files.
I can't see any error getting logged to iw.tsindex.log at these steps.

We have same version of TS search working on exact RHEL version in DEV.
Attaching all logs and configs. Any pointer welcome.

Thanks In Advance,

Find more posts tagged with

Comments

MikeMiracle

UPDATE - debugged more , no luck so far.

Suspect the event subsystem.But the last couple of lines say it succeded in connecting.Is this the only way to verify the event subsystem ?

Tail of iweventproxy.log

2012-05-23 10:45:34,605 [initServletJMS] INFO com.interwoven.jms.exchange () - Connection to IWOV JMS server succeded (connection for publishing via http post)
2012-05-23 10:45:34,948 [JMSBridge] INFO com.interwoven.bridge100 () - Expiry time is set to 345600000 milliseconds
2012-05-23 10:45:35,025 [TeamSiteClientLog] INFO com.interwoven.bridge100 () - Subscription state file '/opt/iwov/TeamSite/servletd/logs/iwclienteventproxy.properties' not found.
2012-05-23 10:45:35,025 [TeamSiteLog] INFO com.interwoven.bridge100 () - Subscription state file '/opt/iwov/TeamSite/servletd/logs/iweventproxy.properties' not found.
2012-05-23 11:05:21,117 [initServletJMS] INFO com.interwoven.jms.exchange () - Connection to IWOV JMS server succeded (connection for publishing via http post)
2012-05-23 11:05:21,621 [JMSBridge] INFO com.interwoven.bridge100 () - Expiry time is set to 345600000 milliseconds
2012-05-23 11:05:21,931 [TeamSiteClientLog] INFO com.interwoven.bridge100 () - Subscription state file '/opt/iwov/TeamSite/servletd/logs/iwclienteventproxy.properties' not found.
2012-05-23 11:05:21,935 [TeamSiteLog] INFO com.interwoven.bridge100 () - Subscription state file '/opt/iwov/TeamSite/servletd/logs/iweventproxy.properties' not found.
2012-05-30 09:56:01,586 [initServletJMS] INFO com.interwoven.jms.exchange () - Connection to IWOV JMS server succeded (connection for publishing via http post)
2012-05-30 09:56:02,583 [JMSBridge] INFO com.interwoven.bridge100 () - Expiry time is set to 345600000 milliseconds
2012-05-30 09:56:02,657 [TeamSiteClientLog] INFO com.interwoven.bridge100 () - Subscription state file '/opt/iwov/TeamSite/servletd/logs/iwclienteventproxy.properties' not found.
2012-05-30 09:56:02,657 [TeamSiteLog] INFO com.interwoven.bridge100 () - Subscription state file '/opt/iwov/TeamSite/servletd/logs/iweventproxy.properties' not found.

No clue yet why there is no log entries in index log after starting the index server.Also why search CLTS (other than iwsrchgethome) not working here.
Any pointers from anybody?

1.Is it possible to restart event subsystem in 7.3?
2.What are the steps ?
2.Can I safely restart just the event subsystem without affecting TeamSite UIs? (This is a PROD m/c and lot of users are using it currently)

nipper

There is no separate event subsystem in 7.3.1

You can also look for the idol directory in the Search home, there is a log there.

See if idol is running, should be on port 10010, 10011 & 10012 (or something like that)

MikeMiracle

thanks nipper.

Could start the index service now.A zombie process for TeamSite Connector prevented index service from starting up.killed the offending process .

stopped and started index and search in order. clicking on search button now brings a blank screen (with some processing in the background).

Is ths normal ? Will the functionality requires some time ( for indexing to progress). Its a huge website here.

mart2001

How big is your content store? I had to wait over a day for a 200gig content store to finish indexing before anything happens with the Search button.

ksn3

Hi Mike,

Are you able to fix the issue? I am also facing the same issue with our TeamSite 7.3.2 on Windows platform.

There is no result of TS Search CLTs and TeamSite Serach window displays as blank.

We have performed below steps but no luck:
1. Stopped Search manager using iwsrchmgrstop CLT
2. Stopped index server using iwndxmgrstop CLT

3. Started the TeamSite Serach services() as there is no CLTs to start Serach and index servers in Windows platform.

It seems that Index maanger is not running and no index logs have been updated, the time we used iwndxmgrstop CLT.

Please suggest fixes for this issue.

MikeMiracle

Get in touch with support. They confirmed to us that Search won't work in our case. But I am not sure about windows platform. They suggested us to upgrade to next TS minor version. But we didn't upgrade as search is not crucial to us.