7.3.2 removing an AD user

Hi,
We have an AD user in TeamSite (System\XBBOEK).
When this user logs in to CC professional he can do his work.

But when he logs in to CC Standard /TeamSite it doesn't work. Normally you have a dropdown with workareas. He doesn't see the whole block where you can select a workarea. So I thought there might be something wrong with his user account.

I deleted the user account and added him again. But after adding him I saw that his old groups were assigned to his new user account again. Those where not deleted when the user got deleted.

So my question is how can I delete a user(and his preferences/roles/groups) from the whole system?

Thanks in advance

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Rick Poulin

So my question is how can I delete a user(and his preferences/roles/groups) from the whole system?

There's no OOTB to "clean up" all traces of a user like that. The roles and groups will be attached to that user's AD SID, which means that they'll come back unless you delete the AD entry and recreate his/her whole organization account.

That said, if you suspect that it has to do with the user's prefs, you can delete (backup first) the corresponding entity under TeamSite/local/entities and this should get recreated the next time the user logs in.

Adam Stoller

Also, if you feel secure enough in doing so - make a backup of the IWHOME/conf/tsgroups.xml file and edit the file to replace the old entries for the user with the new entires for the user for all the group memberships, then save the file and run iwreset - that should fix the group membership issue.

Also - you could use iwidmap to map all references to the old account / SID to the new account / SID - then use iwstoreadm to deactivate and reactivate the store to make the mapping changes take effect.

Hokumet

I am almost sure that it has to do something with this user account.
Because when I add a new user in TeamSite and give him the same rights everything works fine. I have added 1 local user and 1 AD user who did not have this problem.

Thanks for your answers I will try your recommendation.
I hope this will solve the problem.