Server Disconnected error on TeamSite login screen

TeamSite version 7.1

Solaris 10

In our lower environment, Database that were used by the TeamSite were decommissioned and we have updated new DB details wherein required with new one.

After changing the details we had restarted the TeamSite services, so the TeamSite is up and running but when we try to login to the server we get error message has “server disconnected” in the UI.

We have enabled debug mode and able to see below error message with error code:

In the content center log, we see this following error message,

2015-03-26 11:31:30,742 [pool-2-thread-1] DEBUG com.interwoven.ui.teamsite.util.TeamSiteLicenseUtils () - License info update successful

2015-03-26 11:33:15,898 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - getSessionString

2015-03-26 11:33:15,898 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - userName :: vmohana

2015-03-26 11:33:15,898 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - roleName ::

2015-03-26 11:33:15,898 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - locale :: en

2015-03-26 11:33:15,898 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - appContext :: iw-cc

2015-03-26 11:33:15,898 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - serverName :: [servername-I-have-changed-it-here-under-log]

2015-03-26 11:33:15,900 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - Using HTTPS over HOPI...

2015-03-26 11:33:15,900 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - sslPath :: /usr1/app/interwoven/TeamSite/servletd/conf/ssl_cert

2015-03-26 11:33:15,902 [http-8080-1] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error code :: 5000059

2015-03-26 11:33:15,902 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - Found unused session.

2015-03-26 11:33:15,906 [http-8080-1] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - releasing session

2015-03-26 11:33:15,906 [http-8080-1] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error code :: 5000059

2015-03-26 11:33:15,906 [http-8080-1] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error Msg :: Server disconnected

2015-03-26 11:33:15,906 [http-8080-1] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - auxData &colon;: Server closed connection

2015-03-26 11:33:15,906 [http-8080-1] ERROR com.interwoven.ui.teamsite.auth.CSClientContext () - Unexpected authentication failure

com.interwoven.cssdk.common.CSException: Server closed connection(Server disconnected)

at com.interwoven.cssdk.sci.exception.ExceptionHandler.handleExceptionSci(ExceptionHandler.java:264)

at com.interwoven.cssdk.sci.exception.ExceptionHandler.handleException(ExceptionHandler.java:104)

Below are the errors under servletd_out.log:

log4j: debug attribute= "false".
Mar 26, 2015 11:31:03 AM org.apache.catalina.core.ApplicationContext log
SEVERE: There was a fatal error reading the configuration files. The servlet cannot start.
com.interwoven.ui.base.config.FatalConfigurationException: Error getting trusted client.
at com.interwoven.ui.teamsite.customops.CustomOpSet.updateServer(CustomOpSet.java:162)
at com.interwoven.ui.teamsite.customops.CustomOpSet.initialize(CustomOpSet.java:450)
at com.interwoven.ui.base.config.ConfigManager.init(ConfigManager.java:642)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:188)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:158)
at com.interwoven.ui.base.config.ConfigManager.setup(ConfigManager.java:102)
at com.interwoven.ui.base.config.Startup.contextInitialized(Startup.java:60)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3843)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4342)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:578)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:288)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
Mar 26, 2015 11:31:03 AM org.apache.catalina.core.ApplicationContext log
INFO: Command servlet started.

I have gone through many posts over devenet and checked cssdk.cfg server name and other configurations seems fine.

Looking for any pointers to solve this issue.

Since it is TS 7.1 we cannot open a case with HP Autonomy.

Thanks,
Navid Khan.

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Comments

Rick Poulin

Given the error message, the database change probably isn't related.

Here, the issue is that iwserver.exe isn't started (or isn't running correctly). Try restarting that process and verify that there are no errors in iwserver.log and iwtrace.log, then run a command like "iwrecentusers" to make sure that process is working.

Only when that process is working should you move over to fixing the servlet daemon.

eNKay

I have checke iwserver service is running and I restarted using iw.server stop/start & iwreset -a but no luck. I have also rebooted the machine but that dint work.

iwserver service came up fine

Below warnings observed under iwtrace.log :

[Wed Apr 1 09:12:21 2015] WARNING: Online CPU count of 4 exceeds the purchased limit of 1. Please contact Interwoven for a new license key.

[Wed Apr 1 09:22:29 2015] Warning:Invalid user someID in usLiveSiteApprovers
[Wed Apr 1 09:22:29 2015] Warning:Invalid user someID in usProductApprovers
[Wed Apr 1 09:22:29 2015] Warning:Invalid user someID in usProduct_Authors

Below log message tracked under iwserver.log:

S30iw.server: ---------- STARTING: Tue Mar 31 10:10:58 EDT 2015
iwetcboot: Running iwstart /usr1/app/interwoven/iw-store in /usr1/app/interwoven/TeamSite
iwstart: The events log file is /usr1/app/interwoven/TeamSite/local/logs/iwevents.log
iwstart: Loading pmfs kernel module...
iwstart: Starting iwutildstart script (User: root)...
iwstart: Starting iwauthdstart script...
iwstart: Spawning iwserver.linux (trace file: /usr1/app/interwoven/TeamSite/local/logs/iwtrace.log)...
no element found at line 1
iwstart: Waiting up to 60 seconds for iwserver to come up...\c
READY
iwmount: Mounting /iwmnt/iwadmin...
iwmount: Mounted /iwmnt/iwadmin.
iwmount: Mounting /iwmnt/storename...
iwmount: Mounted /iwmnt/storename.
Interwoven Application Container Starting...
Check the logfile at /usr1/app/interwoven/ApplicationContainer/server/default/log/iwjboss.log
iwuiboot: ---------- STARTING: Tue Mar 31 10:11:02 EDT 2015
Interwoven Web Daemon starting ...
iwuiboot: ---------- Web Daemon STARTED: Tue Mar 31 10:11:04 EDT 2015
Interwoven Proxy Server starting ...
iwuiboot: ---------- Proxy Server STARTED: Tue Mar 31 10:11:04 EDT 2015
Interwoven Servlet Engine starting ...
iwuiboot: ---------- Servlet Engine STARTED: Tue Mar 31 10:11:08 EDT 2015
S30iw.server: ---------- STARTED: Tue Mar 31 10:11:08 EDT 2015
iwuiboot: ---------- STOPPING: Wed Apr 1 06:46:31 EDT 2015
/usr1/app/interwoven/TeamSite/iw-webd/bin/iw.webd stop: iwwebd stopped
iwuiboot: ---------- STOPPED: Wed Apr 1 06:46:42 EDT 2015
iwuiboot: ---------- STARTING: Wed Apr 1 06:50:42 EDT 2015
iwuiboot: ---------- Web Daemon STARTED: Wed Apr 1 06:50:43 EDT 2015
iwuiboot: ---------- Proxy Server STARTED: Wed Apr 1 06:50:43 EDT 2015
iwuiboot: ---------- Servlet Engine STARTED: Wed Apr 1 06:50:44 EDT 2015
iwuiboot: ---------- STOPPING: Wed Apr 1 08:32:22 EDT 2015
/usr1/app/interwoven/TeamSite/iw-webd/bin/iw.webd stop: iwwebd stopped
iwuiboot: ---------- STOPPED: Wed Apr 1 08:32:27 EDT 2015
iwuiboot: ---------- STARTING: Wed Apr 1 08:36:28 EDT 2015
iwuiboot: ---------- Web Daemon STARTED: Wed Apr 1 08:36:28 EDT 2015
iwuiboot: ---------- Proxy Server STARTED: Wed Apr 1 08:36:28 EDT 2015
iwuiboot: ---------- Servlet Engine STARTED: Wed Apr 1 08:36:31 EDT 2015

Below is the error under content center log updated after rebooting the machine:

2015-04-01 08:37:08,554 [main] DEBUG com.interwoven.modeler.jmsclient.JobFinishedListener () - Connected to topic: Interwoven
2015-04-01 08:37:08,554 [main] INFO com.interwoven.serverutils100.util.TeamSiteServerStatus () - Querying TeamSite server through utild before progressing...
2015-04-01 08:37:08,554 [main] INFO com.interwoven.serverutils100.util.TeamSiteServerStatus () - Servletd process user is iwui
2015-04-01 08:37:08,554 [main] INFO com.interwoven.serverutils100.util.TeamSiteServerStatus () - Trying for 600 seconds.
2015-04-01 08:37:08,554 [main] DEBUG com.interwoven.serverutils100.utild.UtildClient () - borrowed an Utild object from the pool. <Utild>com.interwoven.utild.Utild@6e4e82</Utild>
2015-04-01 08:37:08,577 [main] DEBUG com.interwoven.serverutils100.utild.UtildClient () - returning an Utild object to the pool. <Utild>com.interwoven.utild.Utild@6e4e82</Utild>
2015-04-01 08:37:08,577 [main] INFO com.interwoven.serverutils100.util.TeamSiteServerStatus () - Utild command response status: 0
2015-04-01 08:37:08,577 [main] INFO com.interwoven.serverutils100.util.TeamSiteServerStatus () - TeamSite server is running. Continuing with startup.
2015-04-01 08:37:10,651 [main] INFO com.interwoven.livesite.spring.beans.factory.config.ExtensibleBeanPostProcessor () - postProcessBeanFactory: merged bean properties for bean: teamsite.DeploymentService.OpenDeploy.DeploymentTargetMap, with child: customer.teamsite.DeploymentService.OpenDeploy.DeploymentTargetMap
2015-04-01 08:37:10,652 [main] INFO com.interwoven.livesite.spring.beans.factory.config.ExtensibleBeanPostProcessor () - postProcessBeanFactory: removed child bean from factory: customer.teamsite.DeploymentService.OpenDeploy.DeploymentTargetMap
2015-04-01 08:37:10,652 [main] INFO com.interwoven.livesite.spring.beans.factory.config.ExtensibleBeanPostProcessor () - postProcessBeanFactory: merged bean properties for bean: optimost.OptimostService, with child: customer.optimost.OptimostService
2015-04-01 08:37:10,652 [main] INFO com.interwoven.livesite.spring.beans.factory.config.ExtensibleBeanPostProcessor () - postProcessBeanFactory: removed child bean from factory: customer.optimost.OptimostService
2015-04-01 08:37:12,328 [main] WARN org.hibernate.dialect.Oracle9Dialect () - The Oracle9Dialect dialect has been deprecated; use either Oracle9iDialect or Oracle10gDialect instead
2015-04-01 08:37:12,331 [main] WARN org.hibernate.dialect.OracleDialect () - The OracleDialect dialect has been deprecated; use Oracle8iDialect instead
2015-04-01 08:37:13,489 [main] WARN org.hibernate.dialect.Oracle9Dialect () - The Oracle9Dialect dialect has been deprecated; use either Oracle9iDialect or Oracle10gDialect instead
2015-04-01 08:37:13,489 [main] WARN org.hibernate.dialect.OracleDialect () - The OracleDialect dialect has been deprecated; use Oracle8iDialect instead
2015-04-01 08:37:13,819 [main] DEBUG com.interwoven.serverutils100.IWConfig () - iw.cfg last refreshed time is 0, and time now is 1427891833819
2015-04-01 08:37:13,820 [main] DEBUG com.interwoven.serverutils100.IWConfig () - iw.cfg last refresh time was more than 60000 milliseconds ago, reloading from file.
2015-04-01 08:37:13,820 [main] DEBUG com.interwoven.serverutils100.utild.UtildClient () - borrowed an Utild object from the pool. <Utild>com.interwoven.utild.Utild@6e4e82</Utild>
2015-04-01 08:37:13,821 [main] DEBUG com.interwoven.serverutils100.utild.UtildClient () - returning an Utild object to the pool. <Utild>com.interwoven.utild.Utild@6e4e82</Utild>
2015-04-01 08:37:14,800 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - getSessionStringForTrustedUser
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - name :: root
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - role :: null
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - locale :: en_US
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - appContext :: SitePublisherOpenDeployWebService
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - serverName :: localhost
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - sslKeyLocation :: /usr1/app/interwoven/TeamSite/servletd/conf/ssl_cert
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - Using HTTPS over HOPI...
2015-04-01 08:37:14,801 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - sslPath :: /usr1/app/interwoven/TeamSite/servletd/conf/ssl_cert
2015-04-01 08:37:14,802 [main] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error code :: 5000059
2015-04-01 08:37:14,802 [main] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error code :: 5000059
2015-04-01 08:37:14,802 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - Found unused session.
2015-04-01 08:37:14,803 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - releasing session
2015-04-01 08:37:14,803 [main] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error code :: 5000059
2015-04-01 08:37:14,803 [main] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error Msg :: Server disconnected
2015-04-01 08:37:14,803 [main] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - auxData &colon;: Server closed connection

And also below error message:

command id iw.teamsite.upload_image
2015-04-01 08:37:06,765 [main] DEBUG com.interwoven.ui.teamsite.customops.CustomOpSet () - No tmp_roles_custom.xml files under /usr1/app/interwoven/TeamSite/httpd/webapps/content_center/WEB-INF/conf
2015-04-01 08:37:06,765 [main] DEBUG com.interwoven.ui.teamsite.customops.CustomOpSet () - Using iwui for getting trusted client
2015-04-01 08:37:06,780 [main] INFO com.interwoven.cssdk.sci.data.CSLocalConfig () - Loading CSSDK configuration from properties object...
2015-04-01 08:37:06,780 [main] INFO com.interwoven.cssdk.factory.CSJavaFactory () - Exception while initializing CSConfig using property object: defaultTSServer mandatory property not found., resorting to use cssdk.cfg.
2015-04-01 08:37:06,780 [main] INFO com.interwoven.cssdk.sci.data.CSLocalConfig () - Loading CSSDK configuration from config file...
2015-04-01 08:37:06,781 [main] INFO com.interwoven.cssdk.sci.data.CSLocalConfig () - Loading CSSDK configuration... Completed.
2015-04-01 08:37:06,901 [main] INFO com.interwoven.cssdk.sci.search.CSSearchUtil () - Search Connection Pool initialized with 10 connections.
2015-04-01 08:37:06,905 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - getSessionStringForTrustedUser
2015-04-01 08:37:06,905 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - name :: iwui
2015-04-01 08:37:06,905 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - role :: null
2015-04-01 08:37:06,905 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - locale :: en_US
2015-04-01 08:37:06,905 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - appContext :: ccpro
2015-04-01 08:37:06,905 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - serverName :: servername-abc
2015-04-01 08:37:06,905 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - sslKeyLocation :: /usr1/app/interwoven/TeamSite/servletd/conf/ssl_cert
2015-04-01 08:37:06,946 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - Using HTTPS over HOPI...
2015-04-01 08:37:06,946 [main] DEBUG com.interwoven.cssdk.sci.data.CSSessionCache () - sslPath :: /usr1/app/interwoven/TeamSite/servletd/conf/ssl_cert
2015-04-01 08:37:07,065 [main] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error code :: 5000059
2015-04-01 08:37:07,065 [main] DEBUG com.interwoven.cssdk.sci.exception.ExceptionHandler () - error code :: 5000059

I have also checked the iwrecentusers CLT and I was able to see the iwts, root, iwui users

[iw-home]/bin/iwrecentusers
myid Wed Apr 1 09:46:00 2015
root Wed Apr 1 08:55:22 2015
iwui Wed Apr 1 08:37:15 2015
iwts Tue Mar 31 10:11:01 2015

Rick Poulin

Since the iwrecentusers command works, maybe your JBoss isn't connecting to TeamSite properly. Is there anything wrong in your TeamSite/cssdk/cssdk.cfg?

eNKay

Not sure on how Jboss communicate to teamsite iwserver service.

Yes we checked the HP devnet forums earlier and verified cssdk.cfg file and it does have proper TeamSite server name.

Below are the three values it has:

defaultTSServer:[server-name]
# -- Added by TeamSite cssdk java
ts.server.os=lin
# -- Added by TeamSite cssdk java
ts.server.endian=little

Any pointers how to verify Jboss connectivity with TeamSite?

Rick Poulin

Just making sure you didn't have anything in there that would override the ports used to connect to the iwserver.

First, try running something that actually looks inside the content store -- `iwgetwfobj` for instance.

Based on your logs, I have to assume that your SSL certs no longer match between the UI and the iwserver. Make sure that you didn't mess up the perms, and that the files are the same in these following locations:

/app/interwoven/TeamSite/local/config/ssl/iwserver/
/app/interwoven/TeamSite/local/config/ssl/iwutild/
/app/interwoven/TeamSite/local/config/ssl/iwutild_clt/
/app/interwoven/TeamSite/local/config/ssl/root_ca/
/app/interwoven/TeamSite/servletd/conf/ssl_cert/

eNKay

iwgetwfobj ran successfully and return below result:

/usr1/app/interwoven/TeamSite/bin/iwgetwfobj -s [server-name]
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<wfregistry>
<workflows>
<id v="816"/>
<id v="890"/>
<id v="1295"/>
<id v="1355"/>
<id v="2338"/>
<id v="2375"/>
<id v="2456"/>
........
.......
<id v="5436"/>
<id v="5468"/>
<id v="5789"/>
</workflows>
<activeworkflows>
<id v="816"/>
<id v="890"/>
<id v="1295"/>
<id v="1355"/>
<id v="2338"/>
<id v="2375"/>
<id v="2456"/>
<id v="3702"/>
<id v="3745"/>
<id v="4096"/>
<id v="4126"/>
<id v="4197"/>
<id v="4235"/>
<id v="4654"/>
<id v="4698"/>
<id v="5376"/>
<id v="5436"/>
<id v="5468"/>
<id v="5789"/>
</activeworkflows>
<tasks>
<id v="820"/>
<id v="832"/>
<id v="834"/>
<id v="836"/>
<id v="837"/>
<id v="839"/>
<id v="840"/>
<id v="841"/>
<id v="842"/>
<id v="845"/>
.................
.................
<id v="5460"/>
<id v="5500"/>
<id v="5812"/>
</activetasks>
</wfregistry>

I have compared the file permissions this lower environment TeamSite server with our production server for SSL certs and only I difference I fount was owner and group as below:

Filesizes are same compared with Production.

Lower environment:

[myid@servername ~]$ cd /usr1/app/interwoven/TeamSite/local/config/ssl
[myid@servername ssl]$ ls -ltr
total 20
drwxr-xr-x 3 iwoven iwoven 4096 Sep 20 2012 tsreport
drwx------ 4 iwoven iwoven 4096 Sep 20 2012 root_ca
drwxr-xr-x 3 iwoven iwoven 4096 Sep 20 2012 iwutild_clt
drwxr-xr-x 3 iwoven iwoven 4096 Sep 20 2012 iwutild
drwxr-xr-x 3 iwoven iwoven 4096 Sep 20 2012 iwserver
[myid@servername ssl]$ ls -ltr iwserver/
cacert.pem cert.pem dh.pem openssl.cnf private/ req.pem
[myid@servername ssl]$ ls -ltr iwserver/
total 28
-rw-rw-r-- 1 iwoven iwoven 745 Sep 20 2012 req.pem
drwx------ 2 iwoven iwoven 4096 Sep 20 2012 private
-rw-rw-r-- 1 iwoven iwoven 1342 Sep 20 2012 openssl.cnf
-rw-rw-r-- 1 iwoven iwoven 4640 Sep 20 2012 cert.pem
-rw-rw-r-- 1 iwoven iwoven 156 Sep 20 2012 dh.pem
-rw-rw-r-- 1 iwoven iwoven 2589 Sep 20 2012 cacert.pem
[myid@servername ssl]$ ls -ltr iwutild/
total 28
-rw-rw-r-- 1 iwoven iwoven 741 Sep 20 2012 req.pem
drwx------ 2 iwoven iwoven 4096 Sep 20 2012 private
-rw-rw-r-- 1 iwoven iwoven 1339 Sep 20 2012 openssl.cnf
-rw-rw-r-- 1 iwoven iwoven 156 Sep 20 2012 dh.pem
-rw-rw-r-- 1 iwoven iwoven 4633 Sep 20 2012 cert.pem
-rw-rw-r-- 1 iwoven iwoven 2589 Sep 20 2012 cacert.pem
[myid@servername ssl]$ ls -ltr iwutild_clt/
total 28
-rw-rw-r-- 1 iwoven iwoven 753 Sep 20 2012 req.pem
drwx------ 2 iwoven iwoven 4096 Sep 20 2012 private
-rw-rw-r-- 1 iwoven iwoven 1351 Sep 20 2012 openssl.cnf
-rw-rw-r-- 1 iwoven iwoven 4662 Sep 20 2012 cert.pem
-rw-rw-r-- 1 iwoven iwoven 156 Sep 20 2012 dh.pem
-rw-rw-r-- 1 iwoven iwoven 2589 Sep 20 2012 cacert.pem
[myid@servername ssl]$ ls -ltr ../../../servletd/conf/ssl_cert/
total 28
-rw-rw-r-- 1 iwui nobody 733 Sep 20 2012 req.pem
drwx------ 2 iwui nobody 4096 Sep 20 2012 private
-rw-rw-r-- 1 iwui nobody 1331 Sep 20 2012 openssl.cnf
-rw-rw-r-- 1 iwui nobody 4612 Sep 20 2012 cert.pem
-rw-rw-r-- 1 iwui nobody 156 Sep 20 2012 dh.pem
-rw-rw-r-- 1 iwui nobody 2589 Sep 20 2012 cacert.pem
[myid@servername ssl]$ pwd
/usr1/app/interwoven/TeamSite/local/config/ssl
[myid@servername ssl]$

Production environment:

[myid@servername ssl]$ pwd
/usr1/app/interwoven/TeamSite/local/config/ssl
[myid@servername ssl]$ ls -ltr iwserver/
total 28
-rw-rw-r-- 1 root root 745 Oct 24 2010 req.pem
drwx------ 2 iwts iwts 4096 Oct 24 2010 private
-rw-rw-r-- 1 root root 1342 Oct 24 2010 openssl.cnf
-rw-rw-r-- 1 root root 4640 Oct 24 2010 cert.pem
-rw-rw-r-- 1 root root 156 Oct 24 2010 dh.pem
-rw-rw-r-- 1 root root 2589 Oct 24 2010 cacert.pem
[myid@servername ssl]$ ls -ltr iwutild/
total 28
-rw-rw-r-- 1 root root 1339 Oct 24 2010 openssl.cnf
-rw-rw-r-- 1 root root 741 Oct 24 2010 req.pem
drwx------ 2 iwts iwts 4096 Oct 24 2010 private
-rw-rw-r-- 1 root root 4633 Oct 24 2010 cert.pem
-rw-rw-r-- 1 root root 156 Oct 24 2010 dh.pem
-rw-rw-r-- 1 root root 2589 Oct 24 2010 cacert.pem
[myid@servername ssl]$ ls -ltr iwutild_clt/
total 28
-rw-rw-r-- 1 root root 753 Oct 24 2010 req.pem
drwx------ 2 iwts iwts 4096 Oct 24 2010 private
-rw-rw-r-- 1 root root 1351 Oct 24 2010 openssl.cnf
-rw-rw-r-- 1 root root 4662 Oct 24 2010 cert.pem
-rw-rw-r-- 1 root root 156 Oct 24 2010 dh.pem
-rw-rw-r-- 1 root root 2589 Oct 24 2010 cacert.pem
[myid@servername ssl]$ ls -ltr ../../../servletd/conf/ssl_cert/
total 28
-rw-rw-r-- 1 iwui nobody 733 Oct 24 2010 req.pem
drwx------ 2 iwui nobody 4096 Oct 24 2010 private
-rw-rw-r-- 1 iwui nobody 1331 Oct 24 2010 openssl.cnf
-rw-rw-r-- 1 iwui nobody 4612 Oct 24 2010 cert.pem
-rw-rw-r-- 1 iwui nobody 156 Oct 24 2010 dh.pem
-rw-rw-r-- 1 iwui nobody 2589 Oct 24 2010 cacert.pem
[myid@servername ssl]$

Note: We have issue with lower environment TeamSite

Adam Stoller

It looks like someone tried to get "cute" with your lower level environment and use "iwoven" instead of "root" as the process owner or something, and that could well be the source of the issues...

Rick Poulin

The iwoven there could also indicate that the install was executed as that user instead of root. This can lead to issues as well.

However my main concern with your output is the ownership of the 'private' folders. No matter how you did your install, the ownership there should be iwts:iwts to match your prod because otherwise iwts (the user running iwserver) doesn't have access to read its own certs.

ChartChangeMarkerDynamically.rptdesign

eNKay

After updating the ownership and group name for private directories with "iwts" and then restarting TeamSite services fixed the issue.

"the ownership there should be iwts:iwts to match your prod because otherwise iwts (the user running iwserver) doesn't have" - is the fix which Rick shared.

Cheers!

enKay.