There are no Templates Available

Hi,

We are using TS -7.4.0 on Linux box.

I am facing below mention issue -

I created a template and submitted to TeamSite Staging area.

Ideally, this template should now be available on site pages.

Result:

1. The template is available when we create a page where we give a name.
2. The template is not available when we click on "add Template" option on the created page.

I have attached the document with screenshots to show the issue. I am not able to get which log file to see the error. Please resolve the issue and revert if you require any more information.

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Comments

Rick Poulin

It's strange that you don't see *any* templates, not just your new one. This tells me there must either be a JS exception in your browser (use your console to check) or there's a stack trace in server.log.

Ashish_Sangal

Hi rpoulin,

Thanks fo rthe reply.

There is no error in the console but i can see below mention errors in server.log

-04-06 19:32:54,392 INFO  [STDOUT] [ INFO] 19:32:54 ConnectorConfig - Read config values for 'worksite' from Iwov Registry.
2015-04-06 19:32:54,392 INFO  [STDOUT] [ INFO] 19:32:54 ConnectorConfig - worksite connector values are not configured.
2015-04-06 19:32:54,393 INFO  [STDOUT] [DEBUG] 19:32:54 EditTemplateCommand - canHandle: checking out: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en
2015-04-06 19:32:54,394 INFO  [STDOUT] [DEBUG] 19:32:54 EditTemplateCommand - canHandle: checking out: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en
2015-04-06 19:32:54,409 INFO  [STDOUT] [ERROR] 19:32:54 CommandHandler - doCanHandle: error on com.interwoven.livesite.iw.servlet.preview.MobileSitePreviewCommand
2015-04-06 19:32:54,411 INFO  [STDOUT] [ERROR] 19:32:54 CommandHandler - doIsAllowed: exception invoking isAllowed() on com.interwoven.livesite.iw.servlet.preview.MobileSitePreviewCommand
java.lang.ClassCastException: com.interwoven.cssdk.filesys.impl.CSDirImpl cannot be cast to com.interwoven.cssdk.filesys.CSSimpleFile
	at com.interwoven.livesite.util.MobilePreviewUtil.isMobileSite(MobilePreviewUtil.java:146)
	at com.interwoven.livesite.iw.servlet.preview.MobileSitePreviewCommand.canHandle(MobileSitePreviewCommand.java:41)
	at com.interwoven.livesite.iw.servlet.preview.PreviewCommand.canHandle(PreviewCommand.java:139)
	at com.interwoven.ui.base.impl.command.CommandHandler.doIsAllowed(CommandHandler.java:1096)
	at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:868)
	at com.interwoven.ui.base.impl.command.CommandHandler.tryRunForward(CommandHandler.java:760)
	at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:704)
	at com.interwoven.ui.base.impl.command.CommandHandler.isAllowedCommand(CommandHandler.java:548)
	at com.interwoven.ui.base.command.CommandManager.isAllowed(CommandManager.java:103)
	at com.interwoven.ui.base.widget.Widget.doPermissionCheck(Widget.java:714)
	at com.interwoven.ui.base.widget.Widget.doPermissionCheck(Widget.java:585)
	at com.interwoven.ui.base.widget.MenuTag.merge(MenuTag.java:401)
	at com.interwoven.ui.base.widget.MenuTag.<init>(MenuTag.java:103)
	at com.interwoven.ui.base.widget.ActionListTag.merge(ActionListTag.java:274)
	at com.interwoven.ui.base.widget.Widget.loadConfig(Widget.java:860)
	at com.interwoven.ui.base.widget.Widget.doStartTag(Widget.java:430)
	at org.apache.jsp.ccpro.filesys.main_jsp._jspService(main_jsp.java:1003)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)
	at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:211)
	at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)
	at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:211)
	at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:108)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
	at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
	at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
	at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
	at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
	at java.lang.Thread.run(Thread.java:619)
2015-04-06 19:34:15,982 INFO  [STDOUT] 19:34:15,982 ERROR LocalDataSourceJobStore,QuartzScheduler_JasperServerScheduler-NON_CLUSTERED_MisfireHandler:2414 - MisfireHandler: Error handling misfires: Couldn't rollback jdbc connection. Connection.close() has already been called. Invalid operation in this state.
org.quartz.JobPersistenceException: Couldn't rollback jdbc connection. Connection.close() has already been called. Invalid operation in this state. [See nested exception: com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Connection.close() has already been called. Invalid operation in this state.]
	at org.quartz.impl.jdbcjobstore.JobStoreSupport.rollbackConnection(JobStoreSupport.java:2279)
	at org.quartz.impl.jdbcjobstore.JobStoreCMT.doRecoverMisfires(JobStoreCMT.java:1311)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:2409)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:2428)
* Nested Exception (Underlying Cause) ---------------
com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Connection.close() has already been called. Invalid operation in this state.
	at sun.reflect.GeneratedConstructorAccessor1058.newInstance(Unknown Source)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
	at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
	at com.mysql.jdbc.Util.handleNewInstance(Util.java:406)
	at com.mysql.jdbc.Util.getInstance(Util.java:381)
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:984)
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:956)
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:926)
	at com.mysql.jdbc.ConnectionImpl.getMutex(ConnectionImpl.java:3018)
	at com.mysql.jdbc.ConnectionImpl.rollback(ConnectionImpl.java:4564)
	at org.jboss.resource.adapter.jdbc.BaseWrapperManagedConnection.jdbcRollback(BaseWrapperManagedConnection.java:681)
	at org.jboss.resource.adapter.jdbc.WrappedConnection.rollback(WrappedConnection.java:500)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport.rollbackConnection(JobStoreSupport.java:2277)
	at org.quartz.impl.jdbcjobstore.JobStoreCMT.doRecoverMisfires(JobStoreCMT.java:1311)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:2409)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:2428)
2015-04-06 19:43:39,836 INFO  [STDOUT] log4j: rolling over count=1048816
2015-04-06 19:43:39,837 INFO  [STDOUT] log4j: maxBackupIndex=2
2015-04-06 19:43:39,837 INFO  [STDOUT] log4j: Renaming file /opt/Interwoven/ApplicationContainer/server/default/log/commonservice.log.1 to /opt/Interwoven/ApplicationContainer/server/default/log/commonservice.log.2
2015-04-06 19:43:39,837 INFO  [STDOUT] log4j: Renaming file /opt/Interwoven/ApplicationContainer/server/default/log/commonservice.log to /opt/Interwoven/ApplicationContainer/server/default/log/commonservice.log.1
2015-04-06 19:43:39,837 INFO  [STDOUT] log4j: setFile called: /opt/Interwoven/ApplicationContainer/server/default/log/commonservice.log, false
2015-04-06 19:43:39,838 INFO  [STDOUT] log4j: setFile ended
2015-04-06 19:46:15,982 INFO  [STDOUT] 19:46:15,981 ERROR LocalDataSourceJobStore,QuartzScheduler_JasperServerScheduler-NON_CLUSTERED_MisfireHandler:2414 - MisfireHandler: Error handling misfires: Couldn't rollback jdbc connection. Connection.close() has already been called. Invalid operation in this state.
org.quartz.JobPersistenceException: Couldn't rollback jdbc connection. Connection.close() has already been called. Invalid operation in this state. [See nested exception: com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Connection.close() has already been called. Invalid operation in this state.]
	at org.quartz.impl.jdbcjobstore.JobStoreSupport.rollbackConnection(JobStoreSupport.java:2279)
	at org.quartz.impl.jdbcjobstore.JobStoreCMT.doRecoverMisfires(JobStoreCMT.java:1311)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:2409)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:2428)
* Nested Exception (Underlying Cause) ---------------
com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Connection.close() has already been called. Invalid operation in this state.
	at sun.reflect.GeneratedConstructorAccessor1058.newInstance(Unknown Source)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
	at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
	at com.mysql.jdbc.Util.handleNewInstance(Util.java:406)
	at com.mysql.jdbc.Util.getInstance(Util.java:381)
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:984)
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:956)
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:926)
	at com.mysql.jdbc.ConnectionImpl.getMutex(ConnectionImpl.java:3018)
	at com.mysql.jdbc.ConnectionImpl.rollback(ConnectionImpl.java:4564)
	at org.jboss.resource.adapter.jdbc.BaseWrapperManagedConnection.jdbcRollback(BaseWrapperManagedConnection.java:681)
	at org.jboss.resource.adapter.jdbc.WrappedConnection.rollback(WrappedConnection.java:500)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport.rollbackConnection(JobStoreSupport.java:2277)
	at org.quartz.impl.jdbcjobstore.JobStoreCMT.doRecoverMisfires(JobStoreCMT.java:1311)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:2409)
	at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:2428)
2015-04-06 19:50:05,288 INFO  [STDOUT] [DEBUG] 19:50:05 EditTemplateCommand - canHandle: checking out: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en
2015-04-06 19:50:05,289 INFO  [STDOUT] [DEBUG] 19:50:05 EditTemplateCommand - canHandle: checking out: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en
2015-04-06 19:50:05,304 INFO  [STDOUT] [ERROR] 19:50:05 CommandHandler - doCanHandle: error on com.interwoven.livesite.iw.servlet.preview.MobileSitePreviewCommand
2015-04-06 19:50:05,305 INFO  [STDOUT] [ERROR] 19:50:05 CommandHandler - doIsAllowed: exception invoking isAllowed() on com.interwoven.livesite.iw.servlet.preview.MobileSitePreviewCommand
java.lang.ClassCastException: com.interwoven.cssdk.filesys.impl.CSDirImpl cannot be cast to com.interwoven.cssdk.filesys.CSSimpleFile
	at com.interwoven.livesite.util.MobilePreviewUtil.isMobileSite(MobilePreviewUtil.java:146)
	at com.interwoven.livesite.iw.servlet.preview.MobileSitePreviewCommand.canHandle(MobileSitePreviewCommand.java:41)
	at com.interwoven.livesite.iw.servlet.preview.PreviewCommand.canHandle(PreviewCommand.java:139)
	at com.interwoven.ui.base.impl.command.CommandHandler.doIsAllowed(CommandHandler.java:1096)
	at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:868)
	at com.interwoven.ui.base.impl.command.CommandHandler.tryRunForward(CommandHandler.java:760)
	at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:704)
	at com.interwoven.ui.base.impl.command.CommandHandler.isAllowedCommand(CommandHandler.java:548)
	at com.interwoven.ui.base.command.CommandManager.isAllowed(CommandManager.java:103)
	at com.interwoven.ui.base.widget.Widget.doPermissionCheck(Widget.java:714)
	at com.interwoven.ui.base.widget.Widget.doPermissionCheck(Widget.java:585)
	at com.interwoven.ui.base.widget.MenuTag.merge(MenuTag.java:401)
	at com.interwoven.ui.base.widget.MenuTag.<init>(MenuTag.java:103)
	at com.interwoven.ui.base.widget.ActionListTag.merge(ActionListTag.java:274)
	at com.interwoven.ui.base.widget.Widget.loadConfig(Widget.java:860)
	at com.interwoven.ui.base.widget.Widget.doStartTag(Widget.java:430)
	at org.apache.jsp.ccpro.filesys.main_jsp._jspService(main_jsp.java:1003)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)
	at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:211)
	at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:654)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:445)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:379)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:292)
	at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:211)
	at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:108)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
	at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
	at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
	at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
	at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
	at java.lang.Thread.run(Thread.java:619)
2015-04-06 19:50:10,271 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test1.page
2015-04-06 19:50:10,271 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,271 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test1.page
2015-04-06 19:50:10,271 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,278 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test.page
2015-04-06 19:50:10,278 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,278 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test.page
2015-04-06 19:50:10,278 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,283 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/new.page
2015-04-06 19:50:10,283 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,283 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/new.page
2015-04-06 19:50:10,284 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,288 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test-localize.page
2015-04-06 19:50:10,288 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,288 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test-localize.page
2015-04-06 19:50:10,289 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,298 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/home.page
2015-04-06 19:50:10,298 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:10,299 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/home.page
2015-04-06 19:50:10,299 INFO  [STDOUT] [DEBUG] 19:50:10 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,130 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test1.page
2015-04-06 19:50:16,130 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,130 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test1.page
2015-04-06 19:50:16,130 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,183 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test.page
2015-04-06 19:50:16,183 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,184 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test.page
2015-04-06 19:50:16,184 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,192 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/new.page
2015-04-06 19:50:16,193 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,193 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/new.page
2015-04-06 19:50:16,193 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,198 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test-localize.page
2015-04-06 19:50:16,198 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,199 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/test-localize.page
2015-04-06 19:50:16,199 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,212 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/home.page
2015-04-06 19:50:16,212 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:16,212 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle currentObject: //<servername>/default/main/Demo/WORKAREA/LiveSite-and-Targeting/sites/en/home.page
2015-04-06 19:50:16,212 INFO  [STDOUT] [DEBUG] 19:50:16 TemplatePreviewCommand - canHandle result: com.interwoven.ui.base.command.CommandForward{name:canthandle}
2015-04-06 19:50:59,145 INFO  [STDOUT] [DEBUG] 19:50:59 PageTemplateAction -  .applyTemplateForm() ---> Executing
2015-04-06 19:50:59,934 INFO  [STDOUT] [DEBUG] 19:50:59 PageTemplateAction -  .applyTemplateForm() <--- Completed
2015-04-06 19:51:03,068 INFO  [STDOUT] [DEBUG] 19:51:03 PageTemplateAction -  .templateExpandCategory() ---> Executing
2015-04-06 19:51:03,301 INFO  [STDOUT] [DEBUG] 19:51:03 PageTemplateAction -  .templateExpandCategory() <--- Completed

Rick Poulin

I'm not 100% sure if it's related to your current issue, but this piece

2015-04-06 19:50:05,305 INFO  [STDOUT] [ERROR] 19:50:05 CommandHandler - doIsAllowed: exception invoking isAllowed() on com.interwoven.livesite.iw.servlet.preview.MobileSitePreviewCommand
java.lang.ClassCastException: com.interwoven.cssdk.filesys.impl.CSDirImpl cannot be cast to com.interwoven.cssdk.filesys.CSSimpleFile
	at com.interwoven.livesite.util.MobilePreviewUtil.isMobileSite(MobilePreviewUtil.java:146)

implies that you have a directory inside the "sites" folder that is not a LiveSite site. This is not allowed by the platform and breaks many things, possibly including your template selection.

Ashish_Sangal

Hi rpoulin,

I saw this error previously also but at that time templates were working fine.

Moreover, what I understand from the error is Livesite tries to preview the page as mobile page which is not true in this case as its a simple site.

I am not sure about this.

Rick Poulin

Like I said, it might not be related to your template issue but it should be fixed anyway. Amongst other possible impacts, this would prevent the PLC workflow from working.

In any case, I can only help troubleshoot issues for which you have debug information and there's nothing else of relevance in the posted log snippet. Did you check if you have JS exceptions in your browser?

Ashish_Sangal

Yes, I checked pop-up for template selection got rendered without any error. Also, I didn't saw any error on the page related to JS.

Rick Poulin

Well, without an error message, I can't help much. I suggest you open a case with support to have them help you locate the issue.