nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

cc.loading

gits

Hi

Getting issue when trying to switch to TeamSite Standard instead of TeamSite Professional. The issue is NOT browser specific.
After clicking on the link, all we see is cc.loading message on the screen.

Appreciate your help.

Thanks
TeamSite 7.3.2
Windows 2k8

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Comments

Adam Stoller

I'd say it's a bug - and one that I should have (but haven't) reported to Support. After seeing the "cc loading" message for about a minute (+/-) just do a browser-refresh / re-load the URL - you should cc the "cc loading" message again, but it will shortly actually load.

This is generally only needed the first time you try to load the UI after restarting the services, after that you've loaded it once, you should not have to go through the browser-refresh process.

You should probably report it to Support (note: it happens in 7.4.1 too)

gits

Thanks fish.
Though we are still unable to see the screen even after refreshing few times.
I guess we would definitely report it to support and see what they come up with.
Interestingly its working on our development box. Our installers performed the same steps on both the servers.
Thanks

Rick Poulin

You may not have waited long enough.. The app is built to "lazy-init", meaning that it's not loaded into JBoss memory until it's requested the first time following a rebuild. This initialization is not instantaneous, it takes a minute or two (or longer on slower hardware). But if after ~20 mins it still doesn't work, check your server logs for stack traces.

gits

Well. Have tried refreshing it for after waiting longer than 20 mins but nothing. Here is the error from core.log. and that is the only file with any meaningful error.


2014-03-27 08:27:44,287 [http-0.0.0.0-8080-20] WARN  com.interwoven.ui.base.config.ConfigManager () - Could not get the Config com.interwoven.ui.teamsite.blc.BranchLevelConfig
2014-03-27 08:27:44,288 [http-0.0.0.0-8080-20] ERROR com.interwoven.ui.teamsite.g11n.blc.PropertiesBranchConfigProvider () - Error getConfigFileFromTS on branch ///iwadmin/main/archivalModule : 
java.lang.NullPointerException
 at com.interwoven.ui.teamsite.filesys.blc.BranchConfigFileServiceImpl.getValidBranchConfigInfo(BranchConfigFileServiceImpl.java:365)
 at com.interwoven.ui.teamsite.filesys.blc.BranchConfigFileServiceImpl.getFileInputStreamFromConfigBranch(BranchConfigFileServiceImpl.java:63)
 at com.interwoven.ui.teamsite.filesys.blc.BranchConfigPropertiesImpl.getConfigProperties(BranchConfigPropertiesImpl.java:49)
 at com.interwoven.ui.teamsite.g11n.blc.PropertiesBranchConfigProvider.getConfigFileFromTS(PropertiesBranchConfigProvider.java:205)
 at com.interwoven.ui.teamsite.g11n.blc.PropertiesBranchConfigProvider.getConfig(PropertiesBranchConfigProvider.java:128)
 at com.interwoven.ui.teamsite.g11n.blc.PropertiesBranchConfigProvider.getMasterLocale(PropertiesBranchConfigProvider.java:252)
 at com.interwoven.ui.teamsite.g11n.blc.PropertiesBranchConfigProvider.isG11NEnabled(PropertiesBranchConfigProvider.java:382)
 at com.interwoven.ui.userdashboard.action.HomeController.getCurrentWorkarea(HomeController.java:198)
 at com.interwoven.ui.userdashboard.action.HomeController.handleRequestInternal(HomeController.java:84)
 at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
 at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
 at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:923)
 at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:852)
 at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:882)
 at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.ui.core.util.UtilityFilter.doFilter(UtilityFilter.java:85)
 at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
 at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.interwoven.ui.core.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:280)
 at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
 at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
 at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
 at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
 at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:584)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
 at java.lang.Thread.run(Thread.java:619)
2014-03-27 08:27:45,230 [http-0.0.0.0-8080-20] WARN  org.springframework.web.servlet.PageNotFound () - No mapping found for HTTP request with URI [/iw-teamsite/action/undefined/action/delegateLogin] in DispatcherServlet with name 'ActionServlet'
2014-03-27 08:27:46,112 [http-0.0.0.0-8080-20] WARN  org.springframework.web.servlet.PageNotFound () - No mapping found for HTTP request with URI [/iw-teamsite/action/undefined/action/getUIConfigJSON] in DispatcherServlet with name 'ActionServlet'

Thanks

nipper

I would try redeploying the teamsite war.

If you can log on the server open localhost:8080/jmx-console in a browser, then find redeploy and provide the path to the war under ApplicationContainer. I have had to do that for ActiveMQ before

gits

Getting a 404 on both working/non-working servers.

Adam Stoller

Well. Have tried refreshing it for after waiting longer than 20 mins but nothing. Here is the error from core.log. and that is the only file with any meaningful error.
2014-03-27 08:27:44,287 [http-0.0.0.0-8080-20] WARN  com.interwoven.ui.base.config.ConfigManager () - Could not get the Config com.interwoven.ui.teamsite.blc.BranchLevelConfig
2014-03-27 08:27:44,288 [http-0.0.0.0-8080-20] ERROR com.interwoven.ui.teamsite.g11n.blc.PropertiesBranchConfigProvider () - Error getConfigFileFromTS on branch ///iwadmin/main/archivalModule : 
[...]

This isn't by any chance a recent upgrade where you copied the entire backing store from a previous version - is it?

gits

Nope. Fresh install on all servers. Its a brand new Installation on brand new servers.

gits

It seems that jmx is not installed. I don't see any jmx-console.war under ApplicationContainer/server/default/deploy/

Rick Poulin

The JMX console is no longer part of the TS distro as of 7.3.1 (or 7.3.2?)

Seconding fish's suggestion, the stack trace implies that there's something very wrong with your iwadmin store.. in particular, it doesn't appear to conform to the 7.2+ content store format. Given the fresh install, you should check your installer.log for anything that might've gone awry during the install process.

gits

Nope. All fresh installs with their own baking stores.
I looked into install.log but didn't find anything alarming so not sure.

Adam Stoller

Check with Support....

UC49_Mica_New.rptdesign