teamsite iwserver did not come up in 600 seconds

Hi ,

We are trying to install TeamSite 7.5 on W2K8 R2 VM with MySQL 5.1.35 Database. After TeamSite installation , we are having following major issue,

No Y: Drive. "iwserver" simply does not start up. Only error message we get is "iwserver did not come up in 600 seconds"

Following are four very non helpful lines printed in iwtrace.log

[Fri Apr 24 13:57:42 2015] Started Hopi server with 64 threads
[Fri Apr 24 13:57:42 2015] Hopi http listener on port 6688
[Fri Apr 24 13:57:42 2015] Hopi https listener on port 6689
[Fri Apr 24 13:57:42 2015] Hopi server with length of listen backlog 128

We have tried same installation twice now in 2 days. After first installation which did not work , we uninstalled TeamSite, Cleared CommonService, LSDS_RT and SitePublisher schemas and deleted all folders from E:\Interwoven except OpenDeployNG (its service is fine).

I have checked ApplicationContainer server.log , mostly it looks like since TeamSite is missing iw-cc.war and dependent modules are not starting up.

I have also checked ir_services database table after installation , nothing seems to wrong there. It shows everthing was installed properly.

Only installation we got was about SitePublisher component-guide install did not work, which natrual as Y: is not coming up.

Overall my understanding is during startup,

iwserver --> CommonServiceClient --> iw-registry.war --> MySql Database

So which part could be breaking ? Because if it was permission issue, I am sure trace log and windows event log will definitely come up with access denied errors. Anyway we are using local development server with full administrator rights.

Thanks,

Pratish

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nipper

Check the event viewer, I have seen fatal errors show up there.

Hope you are on the phone with support.

My experience has been that WIN 7.5 is easier than Linux 7.5

I assume there is nothing in the iwserver log (or any of the logs in local/logs)

Is the DB up? It will need to be running for the utild to come up, which is required for TS

pratrix

Hi Nipper,

Event Viewer - Checked

Forum - Checked , spent 2 hours going through posts on TeamSite 7.5 thread.

Logs - Checked, I had clear issue with IR Registry during my first install . made sure DB was properly up for second try.

Also checked DB table for ir_registry shows all installed modules correctly. I have doubt its probably MySQL Driver 5.1.35 which is not working out.

Anyway will check with support.

Thanks,

nipper

Also find your install logs. should be something like d:\interwoven\iwinstall\logs (assuming you installed into d:\interwoven\TeamSite\)

There will be some Java stack traces in there, it is expected. Mostly connection refused trying to connect to services that are not up (yet). However there may be some other errors that point you to the right direction.

One more thing. (I do this on Linux, never tried it on DOS), what happens if you try to execute the iwserver process as Admin?

The error that is returned sometimes is telling.

pratrix

Also find your install logs. should be something like d:\interwoven\iwinstall\logs (assuming you installed into d:\interwoven\TeamSite\)

Found following errors in install log,

----

2015-04-24 13:04:25,671 INFO com.interwoven.wcm.teamsite.install.tasks.sitepub.InstallSitePubComponents - Process stdout:
Changing directory to E:\Interwoven\TeamSite\install

-----
Detected TeamSite install in E:/Interwoven/TeamSite
Detected TeamSite iwfs mount at Y:
Detected LiveSite install in E:/Interwoven/TeamSite
Detected OpenDeploy in E:/Interwoven/OpenDeployNG
Creating branch /default/main/component-guide

2015-04-24 13:04:25,671 INFO com.interwoven.wcm.teamsite.install.tasks.sitepub.InstallSitePubComponents - Process stderr: ERROR:5000013: Error connecting to server:
Couldn't create branch /default/main/component-guide at E:\Interwoven\TeamSite\install\install_archive.ipl line 287.

I do not understand how it detected Y: , I never saw Iwserver come up correctly.

----

2015-04-24 13:35:22,911 INFO com.interwoven.wcm.webui.admin.install.tasks.install.RegisterAdminUIwithIR - iw-wcmweb.ear: false
2015-04-24 13:35:22,911 ERROR com.interwoven.wcm.webui.admin.install.tasks.install.RegisterAdminUIwithIR - iw-wcmweb.ear is failed to deploy.

EAR fails even if one of the WAR inside is not coming up correctly. In my exp. it's mostly iw-teamsite.war

----

2015-04-24 12:24:38,062 DEBUG com.interwoven.wcm.install.framework.util.InventoryUtil - inventory.xml is not available yet
2015-04-24 12:24:38,234 ERROR com.interwoven.wcm.install.framework.InitialPhase - Unable to parse inventory document
2015-04-24 12:24:41,187 DEBUG com.interwoven.wcm.install.framework.panels.IwovRegisterPanel - $IWOVREGISTRY_STRATEGY$ is SPECIFY_EXISTING
2015-04-24 12:24:44,546 DEBUG com.interwoven.wcm.install.framework.panels.IwovRegisterPanel - $IWOVREGISTRY_STRATEGY$ is FORCE_INSTALLATION
2015-04-24 12:24:45,843 DEBUG com.interwoven.wcm.install.framework.IwovRegistryFacade - Installer inventory file not available yet
2015-04-24 12:24:45,843 WARN com.interwoven.wcm.install.framework.panels.InstallTypePanel - Failed to communicate with Interwoven Common Services

This is major symptom, so why is Interwoven Common Services not available? I think solving that would answer all other issues.

----

CREATE TABLE IWOD_REPORT_PROPS (
RPT_UUID VARCHAR(128) NOT NULL,
NAME VARCHAR(256) NOT NULL,
VALUE TEXT NOT NULL,
PRIMARY KEY ( RPT_UUID, NAME ),
FOREIGN KEY ( RPT_UUID ) REFERENCES IWOD_REPORTS ( UUID )
) ENGINE = InnoDB
com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Specified key was too long; max key length is 767 bytes
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.mysql.jdbc.Util.handleNewInstance(Util.java:389)

Something related to Reports. But if that is the cause of iw-wcmweb.ear not coming up , than it might answer missing Common Services issue as well. Finally resulting in iwserver not coming up becasue IR check fails during startup. Still this is wild guess.

----

One more thing. (I do this on Linux, never tried it on DOS), what happens if you try to execute the iwserver process as Admin?

This is our R&D VM with full administrator rights. We have always tried starting iwserver as Admin

nipper

agree with most of your thoughts, check the inventory. It should be in the iwinstall/private folder.

I assume no movement from support?

If you go to control panel and run the server process, do an logs get updated ? Event viewer?

nipper

Also try this

Log on to the server as Administrator on a DOS shell, run iwserver by hand, it will tell you the OS and terminate:

C:\Users\Administrator>cd \interwoven

C:\interwoven>cd teamsite\bin

C:\interwoven\TeamSite\bin>iwserver.exe
OS Version: NT 6.1 (build 7601) Service Pack 1

C:\interwoven\TeamSite\bin>

pratrix

Thanks .

Somehow I was able to dig out permchk during installation , are following permissions enough for iwserver

SeIncreaseQuotaPrivilege
SeSecurityPrivilege
SeTakeOwnershipPrivilege
SeLoadDriverPrivilege
SeSystemProfilePrivilege
SeSystemtimePrivilege
SeProfileSingleProcessPrivilege
SeIncreaseBasePriorityPrivilege
SeCreatePagefilePrivilege
SeBackupPrivilege
SeRestorePrivilege
SeShutdownPrivilege
SeDebugPrivilege
SeSystemEnvironmentPrivilege
SeChangeNotifyPrivilege
SeRemoteShutdownPrivilege
SeUndockPrivilege
SeManageVolumePrivilege
SeImpersonatePrivilege
SeCreateGlobalPrivilege
SeIncreaseWorkingSetPrivilege
SeTimeZonePrivilege
SeCreateSymbolicLinkPrivilege

Thanks in advance

pratrix

Finally got my Y: , I believe issue was missing permission .

Also I have noticed the VM slice that we were using earlier was W2K8 R2 Data Center. We downloaded latest W2K8 R2 Enterprise R2 SP1 from MS website and installed it on as OS. I was always under impression any W2K8 R2 should be fine. I had lot of issues installing TeamSite 7.3.1 or 7.3.2 on W2K8 . We had simply red flagged it for all our clients.

However , it is very difficult to believe that OOTB Administrator has different set of permissions for DataCenter and Enterprise. Anyway performing final configuration.

Our system configuration is as following,

RAM : 4GB

CPU : 1 Dual-Core Processor

Installed

Application Container
Common Services
Common Services Client
Foundation Libraries
TeamSite

Going ahead with installation of Administration Console, we will verify if iw-wcmweb.ear might also be causing issue.

Mr_Cruise

What permission was missing as I have got a similar problem ?

Rick Poulin

You're better off posting a new thread, as his permission issue seems like it was fairly specific to his hardware configuration.

Issue1.docx