MediaBin 8.0.3 Install Issue - IDOL

Okay, so I generated a license key for IDOL 7 (I'm not an IDOL person so I have limited knowledge of it) and used it during the MediaBin 8.0.3 install. I was given the "everything is successful" for the MediaBin install.

In my log, I have the following issue:
---------------
4/14/2014 4:03:38 PM IDOL Settings: host="localhost" dbname="MediaBin" querydb ="MediaBin" port=9000 timeout=5000 IDOLStartupRetryTotal=0 IDOLStartupRetrySleep=1000 IDOLRetryTotal=20 IDOLRetrySleep=500.
4/14/2014 4:03:38 PM Attempting to connect IDOL...
4/14/2014 4:07:40 PM IDOL using OEM license.
4/14/2014 4:07:40 PM IDOL Error: Failed finding indexport. Please check version of aciclient.dll. Return was NONE
The action you attempted cannot be decrypted

.
4/14/2014 4:07:40 PM Connection to IDOL failed to initialize.
---------------

How do I go about resolving this? I generated the license to use port 20000 and I accepted all the defaults (even directories) for the install of IDOL. Even though it says "Localhost" in my log, file I did not choose localhost when I performed the install. I put in the server hostname (the install specifically states not to use 127.0.0.1 or localhost as values).

Should I have generated my IDOL license key for the 9000 port instead? The documentation is a bit vague on this part.

Any help would be appreciated.
Thanks!

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Comments

Migrateduser

I hope this issue is fixed.

This is not a licensing issue. This is IDOL Server startup issue. If the IDOL server is installed on same machine and running on port 9000, check the Application.log of IDOL Server\Logs\ folder.

Please see my responses to MediaBin Licensing thread on how the IDOL DiSH licensing works. You need to point the IDOL Server's Cfg file to DiSH IP and port so that IDOL server starts.

Shravan

i am facing same issue. please let me know how it fixed

Shravan

i have applied for MB service and IDOL server license with PORT 80.

other than these two licenses, do we need any other licenses for MB 8.1?

i too got the same INDEX port not found exception when i try to start MB?

Please help

Shravan

below is the error i was referreing to in MBP.log

6/5/2014 12:56:12 AM Server Id: {39CA3767-1EC7-4470-A9C8-29F8D6A97D9D} Instance #: 0 Installation Machine Name: 10.72.84.22
6/5/2014 12:56:12 AM IDOL Settings: host="STOVSVR0021" dbname="MediaBin" querydb ="MediaBin" port=9000 timeout=5000 IDOLStartupRetryTotal=0 IDOLStartupRetrySleep=1000 IDOLRetryTotal=20 IDOLRetrySleep=500.
6/5/2014 12:56:12 AM Attempting to connect IDOL...
6/5/2014 12:56:12 AM IDOL Error: Failed to find database MediaBin.
6/5/2014 12:56:12 AM IDOL using OEM license.
6/5/2014 12:56:12 AM IDOL Error: Failed finding indexport. Please check version of aciclient.dll. Return was <autnresponse> <action>NONE</action>
<response>The action you attempted cannot be decrypted</response>
</autnresponse>
.
6/5/2014 12:56:12 AM Connection to IDOL failed to initialize.

zipper

Apparently, this ended up being a known bug with IDOL. Your problem appears to be a Mediabin Database issue. Has the SQL Server database been created yet?

Anyways, here is the solution to our problme. Not sure how or why it happens here is the fix. We have to do this everytime the server/IDOL is restarted. Hope it helps you though I'm don't think we have the same problem.

--------------------------

1. Open Services window, stop both AutonomyDiSH and
AutonomyIDOLServer service.
2. Open Autonomy IDOL server service properties and change the
Startup Type to Automatic(Delayed Start).
3. Open Task Manager and make sure all DiSH and IDOL server
related process are killed [Check for process – AutonomyDiSH,
AutonomyIDOLServer, AgentStore, Category, Community, Content and View]

Now navigate to /IDOL Server/ directory and take a backup DiSH folder
[Copy and paste it into Desktop or some other directory].
1. Once you have taken backup, please perform below.
/IDOLServer/DiSH/ - Delete all files from DiSH folder except
Autonomydish.exe and Autonomydish.cfg [Copy newly generated license
file here file name is licensekey.dat]
/IDOLServer/IDOL/ -Delete the .str and .lck files, and the license and
uid folders.
/IDOLServer/IDOL/agentstore -Delete the .str and .lck files, and the
license and uid folders.
/IDOLServer/IDOL/category -Delete the .str and .lck files, and the
license and uid folders.
/IDOLServer/IDOL/community -Delete the .str and .lck files, and the
license and uid folders.
/IDOLServer/IDOL/content -Delete the .str and .lck files, and the
license and uid folders.
/IDOLServer/IDOL/view -Delete the .str and .lck files, and the license
and uid folders.
2. Once you complete above activity, please start AutonomyDish
service, after couple of mins it should automatically start
AutonomyIDOLServer service.
3. Please open Task Manager and check whether all processes are
started.

Shravan

Thanks for the replly. Pleaese note that i have installed idol10.4 with MB 8.1
ASSET server is starting fine if i use old instance of Idol. Also, there is no DISH FOLDER or dish service can seen im IDOL 10.4

zipper

Oops.. you are right. My bad. Wish you well on finding the issue.

Shravan

Whether idol 10.4 also requires dish service. ? May be license issue?

Shravan

i think IDOL 10.4 is not creating MediaBin databse while installing, i can't see any entry in status web xml and IDOL config file.

i am i correct? is there any fix? please ... suggest... appreciate your help

rmedida

Hi Shravan,

I still think this is IDOL Server startup issue. In the IDOL GetStatus response, are you seeing all four IDOL engines (Agentstore, Category, Community, Content and View) is running?

If so, check the Database section. "MediaBin" Database should be listed in this GetStatus response. If not, IDOL Configuration file not updated with MBConfigUtility.exe which runs after the MB Server installation. To confirm if the IDOLServer.cfg is not updated correctly, you can open the IDOLServer.cfg file from IDOL Server folder and check Databases section; SetParametrictFields section; SetIndexFields section.

Yes, IDOL 10.4 also requires the LicenseServer (known as DiSH on IDOL 7.x versions). Check http://LicenseServer:20000/action =licenseinfo

In this XML response you should able to see the IDOL Server IP and seat info on IDOL engines.

Thanks,

Ravi

Shravan

Hi Ravi,

Thanks for reply. I was waiting for your inputs. You are one of the reason for me to rely on devnet instead of support for development.

I could see all 4 engines running. Status xml doesnt contains mediabin tag and also config file doesn,t have entry. Since our idol server is on different server,while installing i have selected the option that idol is not installed. Do i need to manually update thr config file in this case. Please suggest?

rmedida

Hi Shravan,

MBConfigUtility.exe could not update the OOB AutonomyIDOLServer.cfg file since it is on a remote machine.

Copy the \MediaBin Server\utils\Tools\AutonomyIDOLServer.cfg to IDOLServer folder and restart IDOL Service and then MediaBin Server service.

This should fix the MB Server startup issue. Hope this helps.

-Ravi

Shravan

Thanks again for your help Ravi.

after adding below entries in config file, MB asserver is up and running.

i have taken these values from 8.03 MB servers IDOl instance. hope its same in 8.1 too?

[Databases]
NumDBs=4

[Database2]
Name=Virage

[Database3]
Name=MediaBin

[Database0]
Name=News

[Database1]
Name=Archive

[SetIndexFields]
// Controls which fields are indexed
Property=IndexFields
PropertyFieldCSVs=*/DRECONTENT,*/DRETITLE,*/MBT34F7A9C0D4FC11D3A177A3FF1892D234,*/MBT5BE195ED072611D39DDE0060081F836F,*/MBT5BE195E9072611D39DDE0060081F836F,*/MBT5BE195EB072611D39DDE0060081F836F,*/MBT5BE195F5072611D39DDE0060081F836F,*/MBTE94A2184582A11D481040050DA27F4FC,*/MBTE94A2183582A11D481040050DA27F4FC,*/MBT21B929A4FDF545089848EDC57F13D905,*/MBTE950E644C86A4B509DBEEE3BAD462938,*/MBTD3349A1CC81B4F83BB2F9644F508C6E3,*/MBT39D8EC0A14584494B60598697DE9DB1F,*/MBT92AA4E0845824AAAAF9C85F166BE2DDA

[SetParametricFields]
// Specify which fields contain parametric values to be stored for optimised parametric searching
Property=ParametricFields
PropertyFieldCSVs=*/MYPARAMETRICFIELD,*/MBT5BE195E1072611D39DDE0060081F836F,*/MBNCB34EFA107CE11D39DDF0060081F836F,*/MBN5BE195E3072611D39DDE0060081F836F,*/MBT4510D310E6BB11D2BF9500A024DB7160

rmedida

Glad to hear that!

Could you compare the current configuration file and \MediaBin Server\utils\Tools\AutonomyIDOLServer.cfg?

There were some tweaks in the past to this IDOL configuration file. So, \MediaBin Server\utils\Tools\AutonomyIDOLServer.cfg could be right one to use if any difference between these files.

tposton

Ravi is correct. The install guide notes in multiple locations what you will need to do manually if IDOL is installed on a different server. Glad you got it working. This is definitely something Support could have helped you with.