iwndxstatus Failure. Error: -1. Detail: (Enf- TS 7.4.1 on linux vm RH6.5 &TS search 7.4.1.0.0

We have this newly installed TS 7.4.1 on linux vm rh 6.5 and TS search 7.4.1.0.0. (Both TS and TS Search on same vm)

Content store has been ported over from TS 7.2.1 on Solaris.

Search server is started and shows no errors. IndexmgrStatus is ACtive.

However, when I try to find ./iwndstatus -a it gives me the following error:
Failure. Error: -1. Detail:

The logs iw.tsindex.log keeps trying to add branches to be indexed. Intermittently, we see the following in the log:

ERROR com.interwoven.hunter.index.IndexServer (Thread-362) - java.lang.NullPointerException

Lastly, on the UI:
when we try to search a branch: we get the following message:

The branch <---------------------------------------------Masked> is not indexed for search.
As stated already to look at the status of index it is giving that -1 error.

Store is huge, so I want to avoid purge and re-index till there is no other option. However to go from step by step, need to fix the failure error on iwndxstatus -a.

Any help and advice is very much appreciated.

Thanks.

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Comments

Rick Poulin

Restart the three TSSearch processes, wait 5 mins, then post your iw.tsindex.log and iw.tssearch.log.

(iw.idol needs to start first, then iw.tsconnector, then iw.tssearch)

witness_content

Hi rpoulin,

Thanks for advise. I did few other things.

Increase Java Mem size in tsconnector.cfg

then restarted in order idol, connector and search.

And attaching logs. I do see errors in index. log already.

And ./iwndxstatus -a still has the same error .

nipper

Try turning off indexing of

/default/main/telco_com_2_0/assets

and

/default/main/telco_com_2_0/content/en

I expect the permissions on some workareas on those branches are preventing the indexer from indexing. If it works, then see if any are marked private.

witness_content

I thought I would debug and not purge and rebuild.

However, looks like the users need it.

So just did a purge, and tsindexcleanup

Have started idol, connector and search with a shorter list in branches.cfg.

The results seem to be promising.

iwndxstatus -a lists out all branches with its status and already the first 2 branches listed in branches.cfg looks like it is searchable. Can look into attrib details and such later.

Thanks for your help.