.page preview error

I'm getting the error (screenshot attached) while trying to preview .page. When I try to preview other files like the corresponding generated html, dcr's, .txt etc., it is working. I've checked in server.log, content_center.log, access.log, error.log, livesite.prview.log etc. The iwjboss.log was last updated a week back.

In access.log I'm getting this

[22/Jun/2015:05:45:43 -0500] "GET /iw-cc/command/iw.group.preview_file?vpath=//hostname/default/main/internet/WORKAREA/test/sites/praveen/student.page HTTP/1.1" 200 7416 0 tsprav
110.130.6.36 - - [22/Jun/2015:05:45:46 -0500] "GET /iw-preview/52616e646f6d49565e2c1d3d546d0434f2aba6f345d1ebaf8d5f1b10c80f45eb14d7dc8b78da7228398ca13fd0dfa89ec572c6300c98b0e7/iaroln8k.seed HTTP/1.1" 404 495 0 tsprav

In error.log

[Thu Jun 22 06:25:49 2015] [error] [client 110.130.6.93] File does not exist: /opt/iw/iw-home/ApplicationContainer/server/default/deploy/iw-cc.war/admin, referer: http://hostname/iw-cc/command/iw.group.preview_file?vpath=//svamn14glb1m03/default/main/internet/WORKAREA/test/sites/usbank_en/praveen/student.page

I tried to reach the URL of the .page directly (http://hostname:80/iw-mount/.../student.page) and it rendered the page as xml. In iw.cfg, customer webserver port is set to 81 (why 81 & not 80?).

Output of ps -ef | grep iwproxy

iwts 3408 1 0 Jun22 ? 00:00:00 /opt/iw/iw-home/TeamSite/bin/iwproxy
iwts 3409 3408 0 Jun22 ? 00:00:51 /opt/iw/iw-home/TeamSite/bin/iwproxy
tsprav 18924 18900 0 09:01 pts/0 00:00:00 grep iwproxy

Env: TS 7.2, Linux 5.11

Any pointers would be of great help!

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Comments

nipper

First determine if the issue is your code or environment. Go to the component guide branch and preview those. Do you get the same error?

praveen t n

I tried to preview the installed components and I'm getting the same error. The issue is probably not with the code as I'm able to generate and preview the generated files.

regards,

Praveen

nipper

OK. Has this ever worked?

Old install or new? 72 is an older release and had some issues on that install.

Port 81 is correct for the customer web server port. TS sits on port 80. Look for iwjboss.log and see if any stack traces are available.

praveen t n

Yes, it used to work and was left untouched for quite some time.

Old installation (7.2.1 exactly)

Attaching server.log and iwjboss.log. Not sure if the errors are related to the preview issue. The stack trace in iwjboss.log has been repeating itself for long.

thanks & regards,

Praveen

nipper

1099 is the ESS which is part of JBOSS.

Is the DB up and are you able to connect?

praveen t n

Is it the LSCS DB you're talking about? How to get the details? I'm very new to LS. Appreciate you for the time.

thanks & regards,

Praveen

nipper

It is in a lot of places, may be easiest to look here

ApplicationContainer/server/default/deploy/iw-preview.war/WEB-INF/conf/livesite_customer/database.properties

praveen t n

Thank you Nipper! In the database.properties file, db.enabled is set to true and driverClassName, url, username & password are given.

And I checked the db's - both dev/preview & prod are up and running.

However, I found this in lscs.log... (so many log files scattered all over Smiley Sad )

06-25-15 @ 07:13:28 [ERROR] LicenseChecker - Unable to find license file in file system or as resource: __LSCS_LICENSE_LOCATION__
06-25-15 @ 07:13:28 [ERROR] LicenseChecker - Also unable to find default fallback license file: WEB-INF/classes/LSCS.lic
06-25-15 @ 07:13:28 [ERROR] LicenseChecker -
java.lang.RuntimeException
at com.interwoven.wcm.iwrr.diagnostic.LicenseChecker.validateLicense(LicenseChecker.java:84)
at sun.reflect.GeneratedMethodAccessor648.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.util.MethodInvoker.invoke(MethodInvoker.java:276)
at org.springframework.scheduling.support.MethodInvokingRunnable.run(MethodInvokingRunnable.java:76)
at org.springframework.scheduling.timer.DelegatingTimerTask.run(DelegatingTimerTask.java:66)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
06-25-15 @ 07:13:28 [ERROR] LicenseChecker - Server operations suspended!

I hope this is the root cause!

thanks & regards,
Praveen

nipper

Unlikely, that will prevent LSCS from running but not LSDS.

You said you tested the component guide, which is LSDS only

praveen t n

Shouldn't it be the other way around? We've LiveSiteCSAuth and LSCSAuth-Store. I don't see any LSDS anywhere in the server too.

You said you tested the component guide, which is LSDS only

I think there is some sort of confusion here. I was not trying to preview the deployed .page in LSDS.

regards,

Praveen

Rick Poulin

Start over. You said you can't preview a .page file right? What nipper was asking is for you to go to /default/main/component-guide and attempt to preview a page from that branch. That can be used to determine whether the problem is specific to one branch/site or if it affects all of them.

If it's all of them, my suggestion would be to restart JBoss and then check the end of the log file for messages related to "incomplete deployment of package iw-preview.war" or something similar. If that is present, then post your full server.log file and we'll help you find the corresponding problem.

praveen t n

I'm unable to preview from any branch including /default/main/component-guide.

So I tried to restart JBoss as you mentioned using the following commands ,

/etc/init.d/iw.jboss stop
/etc/init.d/iw.jboss start

But getting error stating "command not found". I checked in /etc/init.d/ and verified that iw.jboss is present.

And ran ls -l which returned

-rwxr-xr-x 6 iwui nobody  3416 Apr  18  2015 iw.jboss

Is it a permission issue?

thanks & regards,

Praveen

Adam Stoller

What user are you attempting to stop / start the process with? You should be using either a root account or sudo to initiate the jobs as root