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FireFox 15 and TS 7.x issues

Crsb

I upgraded my firefox to latest version 15 after I heard about firefox memory problems getting fixed in version 15.

I have seen few issues in TS 7.1 P1 on redhat 5 since I upgraded firefox:
1- Some file actions don't work after selecting a file/files such as "unlock, delete, rename...". Teamsite complains that no files were selected and popups the message "Please select an item"

2- Starting new job and other teamsite popup windows opens twice in row (popups 2 windows)

I haven't spent time to figure root causes, but i thought to start this thread and see if anyone else has similar issues with Firefox 15.

on related topic: Since firefox has started pushing browser updates/upgrades automatically like chrome does, do you think autonomy will refuse or continue supporting firefox with automatic upgrades?

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nipper

FF 15 ? Are you drunk ? I have FF 13 and these functions seem to work.

That is not even supported yet. The browsers are changing so fast and A/I (as well as everyone else) is having a great deal of trouble keeping up

mart2001

I am not sure if Interwoven can keep up with the Firefox updates. The compatibility matrix only list up to TeamSite 7.1, and they are already on TeamSite 7.3.1. If they can't even keep up with their own products, can they actually keep up with 3rd party updates?? Like listed Firefox version supported is 3.x, and most people I have already moved on above Firefox 3.x. Firefox also has been doing too many updates lately. They should consolidate all the updates into maybe one update or so.

ben_a

I'm having the exact same issues. I came here to create a new topic, but someone beat me to it.

I'm going to have to say that this is probably a Firefox bug and not a Teamsite bug.

Crsb

FF 15 ? Are you drunk ? I have FF 13 and these functions seem to work.

That is not even supported yet. The browsers are changing so fast and A/I (as well as everyone else) is having a great deal of trouble keeping up

FF has been pushing automatic/background upgrades for a while now, I have been on 14 for a while, and i manually upgraded to 15 yesterday but by now most of my teammates got automatically upgraded to 15.

I am not sure if Interwoven can keep up with the Firefox updates. The compatibility matrix only list up to TeamSite 7.1, and they are already on TeamSite 7.3.1. If they can't even keep up with their own products, can they actually keep up with 3rd party updates?? Like listed Firefox version supported is 3.x, and most people I have already moved on above Firefox 3.x. Firefox also has been doing too many updates lately. They should consolidate all the updates into maybe one update or so.

I haven't even bothered to open a ticket with autonomy and i expected them to simple say "not supported". I have always suspected the automatic upgrade is the main reason they didn't support Chrome. but now that firefox does the same, i am curious to find out how they are going to address it.

I'm having the exact same issues. I came here to create a new topic, but someone beat me to it.

I'm going to have to say that this is probably a Firefox bug and not a Teamsite bug.

What TS version are you running? you should open a ticket with Autonomy hopefully it will get them to start thinking about it before it gets worse.

Adam Stoller

FYI - the default is to allow for automatic upgrade in FF - but you can easily turn it off. I had to do that at my previous customer site where FF-8 worked and anything after that didn't.

Ian_x_harris

I've just hit this and done a bit of digging. It looks to be an issue with the fs_invoke_internal function in the end.

If you put a breakpoint in on line 935 of the iw.ui javascript before it does the post to the frame you get the "lock" dialog. Step into the breakpoint and the return fires and you get the "no file selected" error.

I've yet to trace it back up the stack to see what's reacting to the return false though.

Ian

PayalGarg

We are also facing same issue with FF 15. TS version 7.1.

Thanks
Payal

kgilmore

We are also facing same issue with FF 15. TS version 7.1.

Thanks
Payal

We are having the same issue with FF15 and TS 7.1.

Rick Poulin

What TS version are you running? you should open a ticket with Autonomy hopefully it will get them to start thinking about it before it gets worse.

Autonomy's going to tell you the same thing for firefox 15 that they would for Chrome or linx: you're using an unsupported browser so gtfo. Giving them a heads up is a nice thought, but I'd expect the 1st level support tech won't know what to do with it, and if by some miracle it gets down to engineering, the engineer's reaction will no doubt be "I've got enough to worry about without bug reports for browser versions that aren't even a week old". The idea is noble, but I'd assume they can find these less-than-obscure bugs on their own, when they get to it.

TS 7.x - 7.3.1 officially only supports ff3.6, which means that's where your browser upgrading should have paused. The fact that it happened to work in ff11 is a bonus, not a vendor guarantee. TS7.3.2 has only been officially validated on ff4 to ff11 and it's not even out yet. I think we're at least 6 months away from official vendor support for ff15. Like ghoti said, just turn off automatic updates and quit yer complainin'.

Adam Stoller

FYI - although not officially supported - FF 14 appears to work okay from a Windows 7 client connected to a TeamSite 7.2.1 Linux box - at least as far as I've noticed thus far ...

nipper

Per the release notes, 7.3.2 supports FF 11 and IE9 on Win 7

jstephan

I checked with IW Support for FF 15 issue with TS 7.3.1 on Win 7. Here is the response:

"We have a new version of TeamSite, 7.3.2 which is due to be released very shortly (it is already in Beta testing with select customers). This new version will support FireFox versions 4 through 11. Most everything prior to 7.3.2 only supports up to FireFox 3.x. Unfortunately your Firefox Version 15 will still continue to be unsupported for some time to come. Our recommendation is that if you require support for a newer version of Firefox that you wait until TeamSite 7.3.2 is generally released , install that version and use FireFox versions 9 through 11."

Brett Sargeant

The problem with that is if your operating environment requires you to use the most recent version of a browser to close any security holes.

Adam Stoller

The problem with that is if your operating environment requires you to use the most recent version of a browser to close any security holes.

There's always a bit of a balancing act in this regard.
As I've indicated, FF-14 appears to work. I occasionally have issues with file selection for things like File > Rename - but I find that if I try it two or three times it usually figures out that I actually did have something selected prior to invoking the command - and it's recent enough that it should have most of the security updates in it.

There's really not too much more you can do - Autonomy will never be able to keep up with the rampant releases of Firefox (and, to a lesser degree, the updates to IE) - especially if they need to continue to support older versions of the same browsers.

The fact that they're planning to support up to FF-11 is at least an indication that they're trying (as opposed to continuing to say they only support FF-3.x)

Migrateduser

We are also usually forced to upgrade due to security issues. This is awesome, instead of adding additional browser support (Chrome anyone?), IWOV is getting worse. if anyone figures out any workarounds that would be awesome Smiley Happy

Rick Poulin

This is awesome, instead of adding additional browser support (Chrome anyone?), IWOV is getting worse.

I'm always up for a good iwov rant, but how is iwov getting worse? I, for one, very much applaud the fact that they killed off IE7 and added IE9. The percentage of web applications that have done the same is tiny.

nipper

I'm always up for a good iwov rant, but how is iwov getting worse? I, for one, very much applaud the fact that they killed off IE7 and added IE9. The percentage of web applications that have done the same is tiny.

Yea well corporate America is not much better. I was on a project late last year that we had to fight to get IE6 off the supported platform list. Of course when I told them it would require $50K in custom JS/CSS the decision was made quickly.

Migrateduser

I'm always up for a good iwov rant, but how is iwov getting worse? I, for one, very much applaud the fact that they killed off IE7 and added IE9. The percentage of web applications that have done the same is tiny.

I love sending emails to my department "Hey, TeamSite doesnt support the latest version of FireFox that you were automatically updated to" (#2 most used browser last time i checked) and has never supported the best/most popular (chrome). When I mentioned Chrome support in a recent webex they pretty much laughed at me.

If we coded web apps/sites that only supported IE (barfs) we would be out of jobs. Smiley Happy

Bowker

Let me start with - I am no fan of IE.

Use IE. Then when you switch around open browser windows (alt/tab) you'll know that if it's IE then it's TeamSite.

They NEVER upgrade and it works pretty well. You can't edit images directly as you can with FF in TeamSite but other than that, we're rolling along.

Rick Poulin

I love sending emails to my department "Hey, TeamSite doesnt support the latest version of FireFox that you were automatically updated to" (#2 most used browser last time i checked) and has never supported the best/most popular (chrome). When I mentioned Chrome support in a recent webex they pretty much laughed at me.

If we coded web apps/sites that only supported IE (barfs) we would be out of jobs.

Still didn't explain how that qualifies as "worse". Smiley Tongue

At the risk of starting a browser war.. I never said I *liked* IE but I can understand why it's IWOV's priority #1. The corporate world likes IE because it doesn't upgrade on you overnight and cause mass panic (and other more valid reasons). Firefox wasn't even supported by the platform until 6.5 or 6.7, and that's probably only because Macs became more popular and they needed a crossover (nobody develops for Safari).

If they laughed at you for Chrome, it's likely because they don't want to go through another colossal regression test and patching to add a browser for which there's no added value from TeamSite's perspective. Face it, supporting Chrome helps nothing but stop people from complaining about personal prefs.

Just saying.. my *desktop* tax software for FY2011, the most popular in Canada, only supported IE7 on WinXP. I actually had to downgrade my f'ing browser to get a desktop application to work. IWOV could do a lot worse.

kannan

We are having the same issue this FF 15. It's not supported by interwoven and ask us to degrade our browser version.

mart2001

If you are having issues with Firefox 15 and select a file, then select some operation from one of the drop down menus, just make sure your mouse pointer is to the right of the word instead of on the word. That way you won't get a message that says Please select a file.

Crsb

If you are having issues with Firefox 15 and select a file, then select some operation from one of the drop down menus, just make sure your mouse pointer is to the right of the word instead of on the word. That way you won't get a message that says Please select a file.

awesome! this actually solved our UI problems with firefox 15 (select an item warning message and popup windows opening twice). it seems like the issue is when you click on the menu item name/text (hyperlink). if you click outside the text but on the highlighted area of the action item teamsite seems to work.

Adam Stoller

awesome! this actually solved our UI problems with firefox 15 (select an item warning message and popup windows opening twice). it seems like the issue is when you click on the menu item name/text (hyperlink). if you click outside the text but on the highlighted area of the action item teamsite seems to work.

I don't usually make such posts, but: ditto!
I'd been wondering why things seemed to work sometimes and not others, and then sometimes after trying 2 or 3 times it would work. It's because my mouse kept sliding over every time I tired (sigh).