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Customising the Contact Center Standard UI

Surjit

I have been reading the Version 6.0 documentation and am quite interested in customising the Contact Center Standard UI for our company. We have many business units that all want a different look and feel, so is it possible to provide different Contact Centers UI's for all of the different business units?

If this is possible how would you do it?

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abackenr

so a couple of answers:

customizations are server wide. we are working on branch level customization (and perhaps even user level customization), but this is targeted for an upcoming release of the UI toolkit.

as far as how to do the customizations, there should be documentation on this in your package, and there will be more documentation on the way. see the README in the customer toolkit for starters. and i believe darren knipp did a presentation of this stuff online which is probably archived somewhere (i'm sure he can point you in the right direction)...

btw: it's Content Center, not Contact Center Smiley Happy

ariel

Migrateduser

The link to the webcast is here:
http://devnet.interwoven.com/site.fcgi/webcasts/index.html#webcast-23

lissa