TeamSite not responding

Hi, there. We run TeamSite on a VM and this weekend the VM was migrated to a new host server. Ever since the migration TeamSite is not responding when browsed from a remote PC and when browsed on localhost I get the following:

The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

Please contact your system administrator.

Everything appears to be running (all services are started) and running net start | find "Servlet" from a command line returns "Interwoven Servlet Engine". Further, running iwproxy-d from a command line shows the following relevant line:

[iwproxy] using servlet engine at http://localhost:8080/iw-cc

I'm not sure it's relevant, but when I attempt to access TeamSite on the localhost I get the following errors in error.log:

[Mon Oct 15 06:54:53 2012] [error] [client 10.223.6.153] proxy: error reading status line from remote server localhost
[Mon Oct 15 06:54:53 2012] [error] [client 10.223.6.153] proxy: Error reading from remote server returned by /iw-cc/command/iw.ui
[Mon Oct 15 06:55:15 2012] [error] [client 127.0.0.1] proxy: error reading status line from remote server localhost
[Mon Oct 15 06:55:15 2012] [error] [client 127.0.0.1] proxy: Error reading from remote server returned by /iw-cc/iw/login
[Mon Oct 15 06:59:09 2012] [error] [client 10.223.6.153] proxy: error reading status line from remote server localhost
[Mon Oct 15 06:59:09 2012] [error] [client 10.223.6.153] proxy: Error reading from remote server returned by /iw-cc/command/iw.ui
[Mon Oct 15 07:02:13 2012] [error] [client 10.247.76.161] proxy: error reading status line from remote server localhost
[Mon Oct 15 07:02:13 2012] [error] [client 10.247.76.161] proxy: Error reading from remote server returned by /iw-cc/iw/login

I'm really at a loss as to what might have changed and what I can do to resolve it. Thanks.

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Comments

Lex

I did some additional searching of the forums and found a post from someone having the same issue as me and specifically mentioning that it started occurring when the Event Subsystem service was started (they did not normally run the ESS). I decided to try stopping that service and I was immediately able to connect to TeamSite. It seems like it is related to that service so I will continue investigating to see if I can figure out what is going on, but if anyone has suggestions as to what to look for I'm all ears. Thanks.

nipper

check iw-webd.conf.template

There is a line like:

listen _HTTP_PORT

which you change to

listen 0.0.0.0lithiumHTTP_PORT

and run iwreset -ui

ALso, check the logs - if the ESS log is too bit (> 2GB) it will crash, but I think it is the former issue,

Lex

Thanks for the reply! Your post got me thinking - we use SQL Server for event logging so I checked with my DBA and found out there were blocking issues on the database. I decided to try restarting the ESS service and it seems to be running fine for now. I'll keep monitoring it, but I have also instituted your recommended change to the .template file. Thanks!