TeamSite Browser Gui Not Displaying

Environment:
TeamSite 7.2.1
Windows Server 2008 R2, 64 bit

Some DataSources were uncommented in DataSource.xml and then maketoolkit.ipl was executed. After trying to access TeamSite through browser GUI following error was seen:

HTTP Status 404 - /iw-cc/command/iw.ui
type: Status report
message: /iw-cc/command/iw.ui
description: The requested resource (/iw-cc/command/iw.ui) is not available.

The changes were reverted but that did not help. Finally the UI was reinstalled using install_webapps.ipl, but no luck. It displays the same error. The jBoss server log has following messages:

2012-10-23 07:09:48,412 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-dcf]] Command servlet started.
2012-10-23 07:09:48,552 ERROR [org.jboss.deployment.scanner.URLDeploymentScanner] Incomplete Deployment listing:

--- Incompletely deployed packages ---
org.jboss.deployment.DeploymentInfo@ade4b1c2 { url=file:/C:/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ }
deployer: MBeanProxyExt[jboss.web:service=WebServer]
status: Deployment FAILED reason: URL file:/C:/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ deployment failed
state: FAILED
watch: file:/C:/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/WEB-INF/web.xml
altDD: null
lastDeployed: 1350956070296
lastModified: 1350998268640
mbeans:

--- MBeans waiting for other MBeans ---
ObjectName: jboss.web.deployment:war=iw-cc.war,id=-1377521214
State: FAILED
Reason: org.jboss.deployment.DeploymentException: URL file:/C:/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ deployment failed

--- MBEANS THAT ARE THE ROOT CAUSE OF THE PROBLEM ---
ObjectName: jboss.web.deployment:war=iw-cc.war,id=-1377521214
State: FAILED
Reason: org.jboss.deployment.DeploymentException: URL file:/C:/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ deployment failed

I would really appreciate any suggestions to resolve this.
Thanks,

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Comments

Rick Poulin

DataSourceConfig.xml is not part of the UITK. Your make_toolkit accidentally enabled a different change.

Further up in your server.log, you should find a stack trace that describes why the /iw-cc app failed to initialize. Post that stack trace here if you need help deciphering the problem.

mart2001

What were the arguments you used when you ran the install_webapps.ipl? Do you have a backup of the directory C:/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war? The install_webapps.ipl program does erase things in the iw-cc directory, and then tries to look for things in that directory which causes an error. Did the program ran fine and didn't run into any errors? Did you tell it to delete that directory when you ran the program?

as007

The log files have been attached here.

Command used was:


install_webapps.bat -i -f content_center

No there is no backup of iw-cc.war directory. No errors were detected in the log. "-f" option was used so the directory must have been deleted.

Rick Poulin

Your install_webapps log is truncated or the process died before completion.
The server.log indicates a lot of ClassCastExceptions for things that should be working fine. It only means that your install_webapps failed to completely extract the contents of the iw-cc.war folder, and that you're likely missing JARs or config files in there.

We need the rest of the install_webapps script output to help you diagnose the initial problem.

as007

The complete files were attached, nothing was deleted. If any other log file may help, kindly let me know.

Rick Poulin

Your install_webapps.log is for sure truncated, or didn't capture the full output of your command line. The last line I see is "Writing a docket for each toolkit". After this comes the step where it actually extracts each docket and runs the post-install scripts. Without these steps, your app container will never be properly configured. If your script is legitimately dying on this line, then you need to get Autonomy on the phone.