Email not being sent.....

Im trying to send email in my workflow using iwsend_mail.ipl ..... im getting the following error:

ERROR: Unable to send notification: Bad file number at /space/iw-home/iw-perl/lib/perl5/site_perl/5.005/Mail/Mailer.pm

my email log file contains: "Failure to send Email"

Even if i try to send the mail from commandline it fails.

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Adam Stoller

Have you configured the [iwsend_mail] section in your iw.cfg file?
Have you tried running the script in the debugger from the command line to see where the error is being generated?

--fish
(Interwoven Senior Technical Consultant)

harrij

We're seeing the same problen on 5.5.2SP2 Solaris with sendmail. We had the thing working before but suddenly it just stopped. If we change the mailer value in the iwsend_mail.ipl from smtp to mail the scripts seems to work.

harrij

Yes we have. I just read about this problem from a another thread and I suspect the problem is that the mailserver process is not listening to incoming smtp connections. I our case this must have happened when the sendmail was upgraded and apparently the configuration was changed without notice.

The error happens in the Mailer.pm where it tries to connect to the smtp port of the specified mail server and dies when there's no one answering.

Fix for this problem is either to make sure you have smtp connectivity to the mailserver or change the mailer attribute to something else in the iwsend_mail.ipl.

Migrateduser

Hi Guys,

I too have faced same problem. Suddenly the mails are not being sent.

I have tried changing the value of 'smtp' to something else, although it works as it not shows any error now in the job details, but mail is still not being sent.

Pls help if anything else needs to be done

Adam Stoller

You might want to look at this thread for some additional ideas regarding debugging mail sending problems. Although the particular posts deal with TS6 - some of the same concepts apply to earlier versions too.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

Migrateduser

Well i have tried both of the options as suggested on the linked thread by you.

Nothing seems to working

Adam Stoller

Talk to your IT / Ops staff - specifically those responsible for maintaining the mail system.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

Migrateduser

We have tested the workflow, with the same mail server configuration on the Teamsite 6.0 server also and it is working fine. I am not sure why is not working on the TS 5.5.2.

lhdavis

I would suggest following through on ghoti's suggestion to "talk to your IT / Ops staff - specifically those responsible for maintaining the mail system." Maybe they are not allow smtp access from your TeamSite 5.5.2 box since you have 6.0 set up (stranger things have happened I'm sure). They can also monitor the smtp server to see if what it's getting, if anything, from your 5.5.2 box. But it sounds like a server communications issue and not a TeamSite issue (with the caveat that you have not modified any mail server setting in iw.cfg or in the mail scripts on your 5.5.2 box).

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov