Teamsite 7.5 Installation Issues

Hello Everbody - When I tried uninstalling the Teamsite 7.5 and while re-installing again, I am getting the below error. Can someone please shed some light here?

-------------------------------------Installer.log --------------------------------------

com.interwoven.wcm.install.util.InstallException: Exception occurred while running MungeLiveSiteDatabaseConfig task. See installer.log for details.
at com.interwoven.wcm.install.framework.DocumentCompositeTask.runTask(DocumentCompositeTask.java:136)
at com.interwoven.wcm.install.api.CompositeTask.runTask(CompositeTask.java:134)
at com.interwoven.wcm.install.framework.MultiComponentCompositeTask.runTask(MultiComponentCompositeTask.java:111)
at com.interwoven.wcm.install.framework.ia.Driver.install(Driver.java:430)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Unknown Source)
at java.util.Properties.setProperty(Unknown Source)
at com.interwoven.wcm.teamsite.install.tasks.opendeploy.MungeLiveSiteDatabaseConfig.runTask(MungeLiveSiteDatabaseConfig.java:123)
at com.interwoven.wcm.install.framework.DocumentCompositeTask.runTask(DocumentCompositeTask.java:119)
... 5 more
2015-08-08 13:58:45,465 DEBUG com.interwoven.wcm.install.framework.ComponentSelectionManager - *** selectedComponents

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Comments

nipper

Can you provide some details ?

What OS ? What DB are you connecting to? Is this a new install or an upgrade?

Vigneshwaran Sugumar

Thanks Andy for your reply.

Please find the details as below.

OS: Windows 2012

DB: SQL Server 2008

It is a new install. Initially we installed teamsite 7.5 after that we were not able to open the DCR (as it shows blank screen) so as part of troubleshooting we upgraded to 7.5.1 after that aslo we got the same issue.

We decided to go back to 7.5 but it was not successful, so again we uninstalled 7.5 and while trying to reinstall we are getting this error and also checked forums but no help.

nipper

I expect your uninstall didn't work completely

I tend to remove everything, drop and recreate the tables and edit the registry and remove the proper entries. There are instructions in the admin menu, to manuallly uninstall TS

Vigneshwaran Sugumar

Hi Andy - I still face the same error even after I tried the below steps.

Dopped & Re-created the DBs & Tables

Removed the existing entries in the registry.

Followed the instructions in the document for manual uninstall.

Adam Stoller

Just to make sure... when you ran the installer - you did so with "Run as..." Administrator - right?

Vigneshwaran Sugumar

Hi Adam - I ran it as a Administrator only. After cleaning up eveything it worked. Thanks for your Adam and Everyone for the suggestions.

Now I had put Production content-store(TS6.7) in the new box (TS 7.5) and start the Teamsite, it is not working (I am not able to start the Teamsite service). The same store was working last week and allo of a sudden it stopped working.

Adam Stoller

Check the logs - you may need to fix permissions on the backing store (I hope this is a copy - not the actual one)