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TeamSite UI throwing errors

PrinceAgrawal

Hi,

We have installed 7.4.1 on Windows 2012. When I click on Administration on top right hand corner. It shows me this error.
Could not contact Administration Application. Please confirm with your system administrator that it is installed, and that the service is available according to its logs.

When I click on Teamsite i get this.

Could not contact TeamSite UI Application. Please confirm with your system administrator that it is installed, and that the service is available according to its logs.

I checked the same issue in below thread.

/t5/TeamSite/Post-installation-of-7-3-1-Issues-coming-up/m-p/178855/highlight/true#M115692

Then, I have tried reinstalling webApps which throws below error :

C:\Interwoven\ApplicationContainer\bin>install_admin_webapps.bat
Stopping JBOSS Service....
Deploying iw-registry.war.......
Deploying iw-wcmweb.ear.......
Exception in thread "main" java.lang.Exception: Zip file C:\Interwoven\InterwovenAdministrationConsole/iw-wcmweb.ear does not exist on this system
        at com.interwoven.wcm.jboss.installwebapps.ZipUtil.unpack(ZipUtil.java:77)
        at com.interwoven.wcm.jboss.installwebapps.InstallWebappsUtil.installWeb
app(InstallWebappsUtil.java:307)
        at com.interwoven.wcm.jboss.installwebapps.InstallWebappsUtil.installAllWebapps(InstallWebappsUtil.java:361)
        at com.interwoven.wcm.jboss.installwebapps.InstallWebappsUtil.main(InstallWebappsUtil.java:172)

Appreciate any pointer in this case?

Thanks,

Prince Agrawal

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Comments

Rick Poulin

Are you sure someone actually installed that module? It's a separate checkbox in the installer -- having TeamSite does not necessarily mean the Admin console is installed (oddly enough...)

PrinceAgrawal

Yes we have selected and installed Admin console during Teamsite installation.

nipper

Go to this directory and see what is there:

C:\Interwoven\InterwovenAdministrationConsole/iw-wcmweb.ear

PrinceAgrawal

Hi ,

I am not able to see iw-wcmweb.ear under C:\Interwoven\InterwovenAdministrationConsole .

Kindly suggest.

nipper wrote:
Go to this directory and see what is there:

C:\Interwoven\InterwovenAdministrationConsole/iw-wcmweb.ear

PrinceAgrawal

Hi ,

I have tried to reinstalled Teamsite , and now i can locate iw-wcmweb.ear under C:\Interwoven\InterwovenAdministrationConsole .

The issue while navigating to Admin tab from Teamsite has gone now but we are not able to navigate from Admin tab to Teamsite tab.

It is throwing the same error.

Kindly suggest.

Thanks

PrinceAgrawal wrote:
Hi ,

I am not able to see iw-wcmweb.ear under C:\Interwoven\InterwovenAdministrationConsole .
Kindly suggest.

nipper wrote:
Go to this directory and see what is there:

C:\Interwoven\InterwovenAdministrationConsole/iw-wcmweb.ear

nipper

You need determine if just the link is gone (assuming you logged in as a Master) or the rewrite is missing.

Check the iwwebd.conf.template file in TeamSite/iw-webd/conf and see if the rewrite rules for iw-admin are in place, that will be key.

You can try going directly to the iw-admin to see http://server/iw-admin/action/iw.admin.ui

Adam Stoller

Are you licensed for SitePublisher / LiveSite?

If not (the following only applies if you are not using SitePublisher / LiveSite) - there are some "bugs" in the installers that cause issues with both the Admin UI and "TeamSite UI"

What I had gotten from Support were the following:

This is a know issuewith the TeamSite UI please modify: /Interwoven/ApplicationContainer/server/default/deploy/iw-wcmweb.ear/iw-teamsite.war/WEB-INF/conf/application-config.xml

  <bean id="db.Enabled" class="java.lang.Boolean">
    <constructor-arg type="boolean" value="true"/> 
  </bean>
  <bean id="rules.Enabled" class="java.lang.Boolean">
    <constructor-arg type="boolean" value="true"/> 
  </bean>
And change the above boolean value from "true" to "false" for the bean db.Enabled. Then restart Teamsite by issuing iwreset -a. If you have to run install webapps, you will need to re-apply this change

I did this, and it worked for me.

This was later followed up with the following from Support:

- Open the file /appl/iwov/ApplicationContainer/server/default/deploy/iw-wcmweb.ear/iw-teamsite.war/WEB-INF/conf/application-config.xml
- Locate this section: "feature enabled flags" It's in the LiveSite Bean Definition section.

  <bean id="db.Enabled" class="java.lang.Boolean">
    <constructor-arg type="boolean" value="true"/> 
  </bean>
  <bean id="rules.Enabled" class="java.lang.Boolean">
    <constructor-arg type="boolean" value="true"/> 
  </bean>
- Change the values from "true" to "false" for both.
- Save the changes.
In order to prevent these changes from being overwritten if you run install_webapps at a later date, do this:
- Locate the file /appl/iwov/ApplicationContainer/server/wcmweb/toolkit/teamsite/customer_src/etc/conf/application-config-custom.xml.
- Somewhere within the <beans>...</beans> elements, add these lines:
<bean id="db.Enabled" class="java.lang.Boolean">
  <constructor-arg type="boolean" value="true"/> 
</bean>
<bean id="rules.Enabled" class="java.lang.Boolean">
  <constructor-arg type="boolean" value="true"/> 
</bean>
- Save the file and exit.
- Run iwreset -ui to restart the UI services.

I never got around to trying the above since the initial fix worked and I had higher priority items to focus on at the time. I also got a response on [the old] DevNet (I believe it was

@rpoulin) that suggested:

Put the following in your ApplicationContainer/server/default/wcmweb/toolkit/teamsite/customer_src/etc/conf/application-config-custom.xml
<bean id="db.Enabled" class="java.lang.Boolean">
  <constructor-arg type="boolean" value="${db.enabled}"/>
</bean>
<bean id="rules.Enabled" class="java.lang.Boolean">
  <constructor-arg type="boolean" value="${lscs.rules.enabled}"/>
</bean>
<bean id="lscs.Enabled" class="java.lang.Boolean">
  <constructor-arg type="boolean" value="${lscs.enabled}"/>
</bean>
This overrides the hardcoded defaults instead looks at the .properties files in livesite_customer instead like iw-cc and iw-preview, so there's no monkeying around if you ever need to change those values.

But I never got around to verifying that either - I think it's a more elegant solution than the one that Support provided me though.

Rick Poulin

For what it's worth, I have had to confirm my own suggestion and it does work Smiley Wink

It also applies if you're using SitePub without a database (you would have selected the 'no database' option during install).

OP needs to clarify what "doesn't work" means though.. because it could be a lot of things.

PrinceAgrawal

It worked for me too Smiley Happy

Thanks

Broman

I know this thread is old but here it is 2016 and I'm installing 8.1 and came across the same issue that others had with version 7.x. How has the installer not been fixed for version 8.1?

Anyway, I finally got past this error but had to do a few extra steps beyond what Ghoti posted.

I tried using the first change that Ghoti indicated, but that wouldn't work by itself for me.

Here is what I did for anyone else who had issues with getting the Admin Console working. It is a combination of a support case and Ghoti's info.

- Edit and save the file as Ghoti suggested. (My file in 8.1 on Windows was located in \Interwoven\ApplicationContainer\standalone\deployments\iw-wcmweb.ear\iw-teamsite.war\WEB-INF\conf\application-config.xml

- Stop the JBoss service

- Stop the Interwoven TeamSite service

- Remove all the contents of the directory ApplicationContainer\standalone\tmp.

- Remove all the contents of TeamSite\local\logs\activemq (The activemq database is corrupted and missing files. It needs to be reinitialized)

- Start the TeamSite service.

- Start the JBoss service.