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User is unable to get access to TeamSite through LDAP

Jay_TS_ADM

I am successfully able to add user in AD and TeamSite but when I am doinf iwldapsync command I am getting an error - ERROR:00017: Item already exists . Also when I am trying to find out the user in Administrator UI, I don't find the user in TeamSite. Moreover if user tries to login he gets "No Such TeamSite user" error.

Getting existing TeamSite users for LDAP server "ITT_AD"
There are 101 existing TeamSite users for LDAP server "ITT_AD".
Synchronizing users from LDAP server "ITT_AD".
User ("idxxxxx", "xxxxxxxxx", "xxxxxxxxxxxxxx@uxxxxxxxxxxxx.com", "ccpro", ) will be created.
Finished synchronizing users from LDAP server "ITT_AD".
There is no LDAP user to be updated.
There is no LDAP user to be removed.
There is 1 LDAP user to be created:
idxxxxx
Create user idxxxxx failed. ERROR:00017: Item already exists
Finished synchronizing LDAP user information.

Any kind of assistance is appriciated.

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Jay_TS_ADM

Can anyone please advise how to resolve this issue so that user should be able to access the TS application?

Thanks

nipper

Searh the entities and see if the user has an entry. Also see if the user is in tsusers.xml

Jay_TS_ADM

I checked in tsusers.xml but the user is not there but I found a file in entities folder.

I deleted the file from entity and tred to add him again but again getting the same error message as above.

nipper

You need to restart TS after removing an entity

iwreset -a may work,

Jay_TS_ADM

I deleted entries and performed iwreset -a command on the server.

Still when I add the user and execute iwldapsync command I am getting error that :

There is 1 LDAP user to be created:

idXXXXXX

Create user idXXXXXX failed. ERROR:00017: Item already exists

Any thoughts please.

Thanks

nipper

Never use iwldapsync.

Hope you are talking to support.

Jay_TS_ADM

I haven't yet contacted Support.

Just would like to give some try before going to them.