TeamSite 7.3.2
Windows 2k8
We have standard branch based Author & Editor groups, with the default Author & Editor roles assigned to each, respectively. Author & Editor roles are standard OOTB roles - no changes, other than some checking/unchecking I've done in an attempt to refresh them.
- User01 is a member of the branch01-author and branch01-editor group.
- branch01 is owned by SYSTEM.
- workarea01 is owned by the branch01-author group. Restrict access to this workarea is checked.
- Both top level folders within workarea01 are also owned by branch01-author group.
User can navigate down to branch01/WORKAREA/workarea01, but then all access stops. They can see the two top level folders within the workarea (e.g.: templatedata), but cannot access them.
I've tried:
- recreating the group
- adding an extra permission to the author & editor roles to refresh them
- adding and removing a random user's permissions on the branch to refresh them
- re-adding the user
- adding a second user with the same permissions (same issue as user01)
- submitting the entire workarea on a master account, though submit.cfg hasn't been modified.
bouncing jboss and relogging user01 after each step.
all with the same results:
The user can see the top level templatedata folder, but can't enter it. Manually typing the path into the go bar results in a "You do not have permission to read /path/to/templatedata/folder" message.
I have all the main log files open in baretail (server.log, access.log, content_center.log, etc) but nothing's coming through in regards to error messages. When I add and remove permissions to roles/users, I can see them coming through in the iwevents.log without any errors.
Any suggestions on other options I can try?
