TeamSite web not able to execute commands on server

Hello!

We are using TeamSite v 7.4.1.

We are facing two issues:
1.When clicked on "New form Entry" or "edit" of existing DCRs, white screen appears for a long time and then this error message appears:

"The Interwoven Web Daemon was unable to contact the Interwoven Application Container. The Interwoven Application Container may be down, or running on an unexpected host or port."

We figured this is happening because DCT is not able to execute the inline command and get the output. If we comment out the inline command within DCT and do a "new form entry", there are no issues.

2. Workflow jobs are getting stuck at “Caching invalidation” external task.
Runtime Caching invalidation is taken care by a cutom 'ipl' file. This ipl file in turn calls “D:/Interwoven/OpenDeployNG/bin/iwodstart” to deploy a filelist file. Logs show that 'ipl' runs fine upto this point where it has to call the given command then no updates in the logs.

Our inference from analysis of these two issues is that "There is failure when TeamSite web layer has to run a command on TeamSite server."

Additional Notes:

The inline command and OD command execute without any errors when tried directly from command prompt of the server.
We tried to restart the ‘iwutild’ process and it is failing to restart. Please see attached "utild-error.png" for snapshot of the error.
When the issue occurs, we see that there are many Java processes active in the task manager. Please refer attached file "too-many-java.jpg" for the snapshot.

With this information I am hoping to get some details on the root cause of the issue and guidance to avoid such issues.

Thanks much!

Vinay.

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Comments

vini_mysuru

I am not able to find option upload the screenshots Smiley Sad

nipper

You do not mention what OS you are running.

However it looks like there are some internal issues, would be many things.

Is localhost defined ?

Are ports being blocked ?

Was TS configured with the correct hostname (check iw.cfg) ?

Net/Net is that the system was not installed/configred correctly and apps are not able to communicate with other apps.

Andy

vini_mysuru

Hi Andy,

We are on windows.

It has been three months since we installed this TeamSite instance. Everything has been working fine until 5/5 when the issue starterd. Even now, it works fine for sometime if we reboot the server box.

Vinay

nipper

That sounds very strange. Can you see what changes were made (OS) to the server ? Any changes in teh networking or security?

Find the logs, and post some small parts of the log.

Adam Stoller

With regard to issue 1 - verify that the inline script properly runs; especially check to see if there is something like a 0-length file named "iwperl" in IWHOME\iw-perl\bin (this is most often caused by someone doing an improper redirection, and then someone trying to run "iwperl script" assuming that "iwperl" will run IWHOME\iw-perl\bin\iwperl.exe - however, a 0-length file in the same location named just "iwperl" will cause that to fails)

With regard to issue 2 - it could be the same issue as with #1. Also, I recommend using iwodcmd start instead of iwodstart. The former reused an exisiting JVM and is thus more efficient, the latter starts a new JVM in which to run the program.