Problem in loggin into iserver

Hi all..

I got actuate 10, and installed the same... and when i tried to log in am getting the following error.. i tried all possible ways.. and i donno, where is the issue.. any help would be highly appreciated..

Thanks,
Meena

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averma

Hi Meena,

If you haven't changed the password for administrator, by default it is blank. If that does not work please attach your log files.

Ashwini

rmurphy

Hi Meena, 
It also looks like you have milestone build 10 of the iServer Express version 10. You can download the released version for Windows here: 
<a class='bbc_url' href='http://www.birt-exchange.com/downloads/birt-report-deployment/269-actuate-iserver-express-for-windows-release-10-0/'>Actuate iServer Express for Windows, Release 10.0 - Downloads - BIRT Exchange</a> 
 
While you should not be having this issue with the milestone build, you should work with the released version since it is available. 
 
Rob

meenaiyer

Hi..

Thank you for your replies.. :-)

Ashwini,

I tried 'administrator' and i left the password field 'blank'..

There are few log details..

---START LOG---

Directory : C:Program FilesActuate10iServer/log
File : C:Program FilesActuate10iServer/log
Level : 0
Host : infch01389
ID : 00-14-85-a5-2b-e6
Physical Memory : 2087404 KB
Virtual Memory : 4194303 KB
Platform : Windows XP Professional
OS Version : 5.1 Service Pack 2
System : 1
Vendor : GenuineIntel
Vendor description : x86 Family 15 Model 4 Stepping 3, Intel(R) Pentium(R) 4 CPU 3.00GHz
CPU clock speed : 2992
Actuate file version : 10 Development M10
Actuate product version : 10 Development M10
Actuate file build number : DEV080818
Actuate product build number : DEV080818
Registry keys :
AC_SERVER_HOME=C:Program FilesActuate10iServer

****0000002192*cmchange.cpp*00128*08000*2009JAN09*13:01:14
Cluster framework event notifier setup with 8192 events
****0000002192*clusterutil.cpp*00085*06000*2009JAN09*13:01:14
AcClusterUtil::ReadSystemPassword: exclusive = 0
****0000002192*portinst.cpp*00345*00001*2009JAN09*13:01:16
AcPortMapInstallService(): Successfully installed NobleNet port mapper
****0000002192*portinst.cpp*00111*ERROR*2009JAN09*13:01:18
AcPortMapEnableService(): Port mapper is running
****0000002192*startstrat.cpp*02044*07000*2009JAN09*13:01:18
AcStandaloneStartStrategy::Start() - Entered.
****0000002192*thread.cpp*00109*07000*2009JAN09*13:01:18
AcThread: Using thread stack size: 0
****0000002192*applevellock.cpp*00172*PRGRM*2009JAN09*13:01:18
Trying to acquire application lock: C:Program FilesActuate10iServer/etc/acconfig.lock
****0000002192*applevellock.cpp*00629*07000*2009JAN09*13:01:18
WriteOwnershipLockFile, lock file is not opened. Opening lock file...
****0000001528*applevellock.cpp*00439*PRGRM*2009JAN09*13:01:18
Starting application lock monitor thread...
****0000002192*applevellock.cpp*00484*PRGRM*2009JAN09*13:01:19
Acquired application lock: C:Program FilesActuate10iServer/etc/acconfig.lock
****0000002192*configserver.cpp*02760*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:

****0000002192*configserver.cpp*02803*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:
Acquired store lock, now writing to store C:Program FilesActuate10iServer/tmp/__configstore
****0000002192*configserver.cpp*02760*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:

****0000002192*configserver.cpp*02803*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:
Acquired store lock, now writing to store C:Program FilesActuate10iServer/tmp/__configstore
****0000002192*configserver.cpp*02760*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:

****0000002192*configserver.cpp*02803*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:
Acquired store lock, now writing to store C:Program FilesActuate10iServer/tmp/__configstore
****0000002192*configserver.cpp*02760*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:

****0000002192*configserver.cpp*02803*07000*2009JAN09*13:01:19
AcConfigRegistry::WriteSettingsToConfigStore:
Acquired store lock, now writing to store C:Program FilesActuate10iServer/tmp/__configstore
$$$$$$LogLevel Has been changed to $$$$$$$$ 8000
****0000002192*licensekey.cpp*00456*PRGRM*2009JAN09*13:01:19
===================== LICENSE INFORMATION ================================
Options Enabled:

Spread (Unlimited users)
DataIntegration (Unlimited users)
BIRTReport (Unlimited users)
SmartSheetReport (Unlimited users)
BIRTInteractiveViewer (Unlimited users)
BusinessReportStudio (Unlimited users)

Options Not Enabled : Report MultiApp Analysis PageSecure ActuateQuery ActuateAnalytics AddVolume InfoObjectsCaching OnlineArchive
Is Development iServer : true
Mode : Express
System CPU Limit : Unlimited
Usage Type : NONE
Expiration Date : 12/31/2008
Trial Period : 90
OnDemand Concurrent Requests for Java Report : Unlimited
Scheduled Factories for Java Report : Unlimited
OnDemand EReport Factories : Unlimited
Scheduled EReport Factories : Unlimited
EReport ViewingServers : Unlimited
License Id : 1
Is License Node Locked : false
==========================================================================
****0000002192*admutil.cpp*01103*ERROR*2009JAN09*13:01:19
Logging server exception ...
Error code: 8104
Error description: Error: The system license has expired.
Parameter: 12/31/2008
****0000002192*opsrvrmgr.cpp*01465*08000*2009JAN09*13:01:19
Reporting Engine Configs
ProcessRecycleCount : 0
JavaProcessRecycleCount : 0
Heartbeat Port : 10101
Heartbeat Interval : 30
RPC Timeout : 30
****0000002192*trnstoremgr.cpp*01720*08000*2009JAN09*13:01:19
AcTransientRequestParams::AcTransientRequestParams
Cache Size (Disk Space) in MB : 100
Report Idle TimeOut : 1800
LWPQ Size : 100
LWPQ Wait Timeout : 600
Execution TimeOut : 300
Total Sync Store Cache Size : 10000
****0000002192*engfacades.cpp*00871*PRGRM*2009JAN09*13:01:19
Begin stopping encyclopedia engine, grace period: 0
****0000002192*engfacades.cpp*00871*PRGRM*2009JAN09*13:01:19
Done stopping encyclopedia engine
****0000002192*engfacades.cpp*00686*PRGRM*2009JAN09*13:01:19
AcEncycEngFacade::StopAndDropVolume - Stop done.
****0000002192*engfacades.cpp*00955*PRGRM*2009JAN09*13:01:19
Begin dropping volume data store
****0000002192*dbmgr.cpp*00839*PRGRM*2009JAN09*13:01:19
Volume data store closed
****0000002192*engfacades.cpp*00955*PRGRM*2009JAN09*13:01:19
Done dropping volume data store
****0000002192*engfacades.cpp*00686*PRGRM*2009JAN09*13:01:19
AcEncycEngFacade::StopAndDropVolume - DropVolume done.
****0000002192*applevellock.cpp*00348*PRGRM*2009JAN09*13:01:21
Trying to release application lock: C:Program FilesActuate10iServer/etc/acconfig.lock
****0000001528*applevellock.cpp*00439*PRGRM*2009JAN09*13:01:22
Exiting application lock monitor thread...
****0000002192*applevellock.cpp*00348*PRGRM*2009JAN09*13:01:22
Released application lock: C:Program FilesActuate10iServer/etc/acconfig.lock

Rob,

Ok.. I'll try with that.

Thanks,
Meena

averma

Hi Meena,
Log details indicate that your evaluation license has expired. To continue evaluation you will need to uninstall and install the latest release.

Ashwini