JSAPI access not working on Public Server

dmuthakana

We deployed our reports using Deployment Kit v10 on a Server (Windows 2003). Using JSAPI, we are accessing these reports from our application web page. This is working fine on the server itself but not from outside. Our application page is accessible from outside but the Actuate Report is not showing up on that page. In fact the Report Viewer Window itself will not show up when accessed from outside of this server.

This Server is outside of our company firewall and has dual IPAddress. One IP is internal (to access from with in firewall) and the other is External. We have to access the application page having Actuate Graphs using the External IPAddress.

Deployment Kit is hosted on Tomcat 5.5.17. We are able access the reports using the External IPAddress in Actuate Viewer from outside of the server.

Any outside access using JSAPI is not working.

Is any body aware of such problem? Any help to resolve this is appreciated.

Thanks,
Dev

rmurphy

The first thing I would suggest doing is using a tool such as Firebug to see if any requests are failing, and if so with what error code.

Have you tried this with just a simple test case? If so, can you post the code?

Rob