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getting email to work after upgrading to 5.5.2

ttriemst

I am currently doing an upgrade from TeamSite 5.0.1 to 5.5.2, and I am unable to get the email to work. When I start a workflow, I would like to email a user. On version 5.0.1, it is working fine (but I didn't set it up). I have compared all of the the configuration files, and there are no differences in the iwsend_mail section. I am on Solaris 2.8. Is there any suggestions to get the email to work?

Tod

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Adam Stoller

It's difficult to diagnose this without more information.
If you take the information in iw.cfg under [iwsend_mail] for 'mailserver' and telnet to port 25 on that value - do you connect to an SMTP server?

e.g.
[iwsend_mail]
mailserver=host.company.com

telnet host.company.com 25

If you connect - you probably won't see any prompt, just type: QUIT and hit <Enter> to get out of it.

If that works okay - then you have to look at the information being generated in the mail message for the 'To:' field and verify that it is a real address.

Also - what script are you using to send email with?

--fish
(Interwoven Senior Technical Consultant)

ttriemst

The following is the iwsend_mail section from TeamSite 5.0.1:

[iwsend_mail]
## 'maildomain' is the (default) email domain of users.
maildomain=mycompanyname.com
## 'mailserver' is the SMTP server that TeamSite's email
## notification script can use to send mail.
mailserver=mail.exampledomainname.com
## Set 'use_mapping_file' to true if you are planning on specifying email
## addresses explicitly for each TeamSite user in a mapping file
use_mapping_file=false
## 'email_mapping_file' is the location of the file mapping TeamSite
## user IDs to email addresses or IDs. See the example file
## /usr/iw-home/local/config/email_map.cfg.example for details.
email_mapping_file=/usr/iw-home/local/config/wft/email_map.cfg
## if 'debug_output' is set, then debug output will be streamed
## to the file location it indicates.
#debug_output=/tmp/iwsend_mail.log

I compared the iwsend_mail section on TeamSite 5.5.2, and they are exactly the same. I have spoken with my UNIX administrators, and they verified that the mail server on the server was running. I checked with my Novell group, and there is nothing blocking the email from reaching the post office. I would think that I can have the same settings as I did in the 5.0.1. As far as what script I am using to send mail, I don't know which one. What is the best way to check? I am assuming that I am using the iwsend_mail.ipl but can not verify that.

ttriemst

After doing some research, I found the problem. In UNIX, there is another iw.cfg file located at /etc. I made the changes there and it worked fine. Thanks for the quick response fish.