More webdesk issues on solaris

We are running teamsite 5.5.2 SP3 on solaris, and webdesk is not working properly. If you log in as author with the webdesk button checked, you get in and you can use some buttons but there are no workareas shown in the files tab and only the column headers and a couple of other things showing in the tasks tab. Attached are some screen shots of the two tabs. In addition, if you are in the files tab and right click in one of the two browse panes and chose view source you see the following:

<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-8">
<TITLE></TITLE>
</HEAD>
<BODY TOPMARGIN=0 LEFTMARGIN=0 MARGINWIDTH=0 MARGINHEIGHT=0 BGCOLOR="#ffffff">
</BODY>
</HTML>

And the filename in the notepad window is "blank[1]"...

I am also seeing no error log output when I navigate between the two buttons in any of the following IW log files:

usgcu024-/var/apache/logs$cd /var/adm
usgcu024-/var/adm$ls -l iw*
-rw-rw-r-- 1 root other 496043 Jun 24 10:02 iwevents.log
-rw-r--r-- 1 root root 42027 Jun 22 12:22 iwjoberrors.log
-rw-r--r-- 1 root root 3269 Jun 24 10:01 iwprocessd.log
-rw-r--r-- 1 root other 55761 Jun 24 10:02 iwserver.log
-rw-r--r-- 1 root root 92822 Jun 24 10:22 iwtrace.log

iwui:
total 177070
-rw-r--r-- 1 root other 10292772 Jun 24 10:24 access_log
-rw-r--r-- 1 root other 66390 Jun 24 10:02 error_log
-rw-r--r-- 1 root other 5 Jun 24 10:02 httpd.pid
-rw-r--r-- 1 root other 0 Jun 19 21:59 rewrite_log
-rw-r--r-- 1 root other 80227973 Jun 24 10:24 servletd.log
-rw-r--r-- 1 root other 4247 Jun 24 10:02 ssl_engine_log
-rw------- 1 iwui other 0 Jun 24 10:02 ssl_mutex.3740
-rw-r--r-- 1 root other 0 Jun 19 21:59 ssl_request_log
-rw------- 1 iwui other 0 Jun 24 10:02 ssl_scache.dir
-rw------- 1 iwui other 0 Jun 24 10:02 ssl_scache.pag

Any help would be greatly appreciated!!!

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Comments

nipper

Been seeing stuff like this as well. Not certain exactly what is happening, but in one case, the user had selected list modified and there were 11,000 modified files. THe proxy timed out respnding.

Try creating a new user, just make certain it is not user related. Also, check the apache logs (might be in /usr/apache/log). Sometimes I see errors there.

If this is not user specific & webdesk pro works great, then you will need to rebuild/install the webdesk. On NT you can run tspostreboot.ipl, I am not certain how to do it one Unix

ANdy

BENMAY

This is happening right after login, and before even asking to list anything, so I dont think that is it. Our apache logs are in /var/apache/logs and there are three files, only two of which interest us since the third is zero file size. Neither of the two (error_log and access_log) shows any entries when I tail it which browsing around in webdesk.

We have also tried re-installing webdesk several times to no avail...

At the moment we are also experiencing proxy problems. Might the two be related?

nipper

definately could be proxy problems.

THe proxy feeds webdesk information for the GUI. If the proxy does not have the proper information then webdesk has nothing to present.

ANdy

BENMAY

I moved this post to a new thread, since it appears that this is more proxy related then webdesk related:

http://devnet.interwoven.com/forums/cgi-bin/showflat.pl?Cat=&Board=PRODUCTS_TEAMSITE&Number=16414&page=0&view=collapsed&sb=5&o=&part=

BENMAY

I found a knowledge base article:

https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=2271

from which I quote:

If you logon to Webdesk, the casual contributor interface, iwwebd forwards all the requests to servletd on port 8080 as you navigate through it. Servletd accesses the backing store through OpenApi. If you click to view a file it is passed to iwproxy which then requests it from port 81 as with Webdesk.

This tells me that my webdesk problems are NOT proxy related, as webdesk goes thru the servletd. I look at the servletd.log and I see the following errors repeated ad infinitum:

Retrying OpenAPI call IWService.locate(rmi://localhost:1099/IWUIService)
Retrying OpenAPI call IWService.locate(rmi://localhost:1099/IWWorkFlowService)

Might this be causing the webdesk issues?