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Critical Issue - Actuate Report jobs fail to run at night

thw

Hi

We need some help.

We schedule 11 Actuate reports to run at night and at random, several of them keep failing to run.

Please see the attached screenshot.

Does anyone have any suggestions on what we can do? Is there some timeout setting on the Actuate server we can try?

Thank you - this is a critical production problem for us.
Please help if you can.

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Comments

Virgil Dodson

Hi thw, 
 
If this is critical, you should contact Actuate Support at <a class='bbc_url' href='http://www.birt-exchange.com/be/services/support/'>Support</a> 
 
If you are using Actuate 11 beta product, then please report any issues at <a class='bbc_url' href='http://ted.birt-exchange.org/'>Redirecting to BIRT Exchange</a> 
 
By the way, I'm moving this thread to the Deploying with iServer Express forum

averma

Hi thw,
What is the version of BIRT reports that are failing and what version of iServer is this? You can get more details of the failed job by pointing to the arrow next to a job name, then choose Details.

Ashwini