Scheduled jobs fail on iServer Express (Actuate 11)

Hello,

I am trying to schedule jobs in ACtuate 11's iServer Express trial version and so far have been unsuccessful in scheduling a single job.

I have tried to set the output to every option including rptdocument, excel , pdf and powerpoint. I have tried scheduling jobs with the sample reports that come with Actuate 11 as well as my own reports. Every time the report fails to run and when I check the log file the error is always the same :

[Thread-11, RequestID-hp7128--2010-06-29 11:15:00--20] Jun 29, 2010 11:15:21 AM org.eclipse.birt.report.engine.emitter.excel.ExcelEmitter needOutputInMasterPage
WARNING: Excel page header and footer don't support html text.
[Thread-11, RequestID-hp7128--2010-06-29 11:15:00--20] Jun 29, 2010 11:15:23 AM com.actuate.birt.report.engine.emitter.xls.writer.XlsEspreadsheetWriter outputData
SEVERE: Cannot enter a null value as an item or field name in a PivotRange report.
com.f1j.ss.pivot.DataConflictException: Cannot enter a null value as an item or field name in a PivotRange report.
at com.f1j.ss.pivot.RCArea.onEntry(RCArea.java:1996)
at com.f1j.ss.pivot.PivotRangeImpl$BodyAnchor.onEntry(PivotRangeImpl.java:3875)
at com.f1j.ss.SheetImpl.onEntry(SheetImpl.java:2838)
at com.f1j.ss.SheetImpl.setText(SheetImpl.java:1198)
at com.actuate.birt.report.engine.emitter.xls.writer.XlsEspreadsheetWriter.outputData(XlsEspreadsheetWriter.java:919)
at com.actuate.birt.report.engine.emitter.xls.writer.XlsEspreadsheetWriter.outputContent(XlsEspreadsheetWriter.java:881)
at com.actuate.birt.report.engine.emitter.xls.writer.XlsEspreadsheetWriter.outputNormalData(XlsEspreadsheetWriter.java:476)
at com.actuate.birt.report.engine.emitter.xls.writer.XlsEspreadsheetWriter.outputData(XlsEspreadsheetWriter.java:396)
at com.actuate.birt.report.engine.emitter.xls.writer.WriterDecorator.outputData(WriterDecorator.java:65)
at org.eclipse.birt.report.engine.emitter.excel.ExcelEmitter.outputRowData(ExcelEmitter.java:564)
at com.actuate.birt.report.engine.emitter.xls.emitter.XlsEspreadsheetEmitter.outputCacheData(XlsEspreadsheetEmitter.java:384)
at org.eclipse.birt.report.engine.emitter.excel.ExcelEmitter.end(ExcelEmitter.java:523)
at org.eclipse.birt.report.engine.api.impl.RenderTask$PageRangeRender.render(RenderTask.java:650)
at org.eclipse.birt.report.engine.api.impl.RenderTask.render(RenderTask.java:258)
at com.actuate.birt.report.engine.internal.ActuateRenderTask.render(ActuateRenderTask.java:50)
at com.actuate.reportapi.engine.birt.ViewReportTask.renderReport(Unknown Source)
at com.actuate.reportapi.engine.birt.ViewReportTask.doTask(Unknown Source)
at com.actuate.reportapi.engine.Task.execute(Unknown Source)
at com.actuate.reportapi.enginemanager.ThreadPool$ControlRunnable.run(Unknown Source)
at java.lang.Thread.run(Thread.java:619)

Could someone please help me figure out what the problem is? Any pointers will be much appreciated.

Thanks!

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Comments

smuks

I forgot to add that the above information was for scheduling a report from the Information Console.

Thanks.

averma

Hi smuks,
What is your environment (OS platform, memory, release candidate version information of A11 etc)?

Ashwini

smuks

Ashwini, 
 
Thanks for your response. I am using Windows 7 and it has 4 GB of RAM and the Actuate Info Console version is : A11 Development (Build DEV100609) 
 
I am able to schedule about 3-4 reports with the output type set as "pdf" and they all run fine. I try to schedule another report and set the output type to Excel.Thats when the scheduling fails invariably. Sometimes in the job detail, it says Java Heap Space. I have increased the heap space of Tomcat on my machine as well as Actuate 11 (by modifying the catalina.sh file). Is there something I missing here? 
 
Your help would be much appreciated. 
 
Thanks. 
 
 
 
<blockquote class='ipsBlockquote' data-author="'averma'" data-cid="66083" data-time="1278001355" data-date="01 July 2010 - 09:22 AM">
Hi smuks, 
What is your environment (OS platform, memory, release candidate version information of A11 etc)? 
 
Ashwini </blockquote>

averma

Hi Smuks,
Have you tried running this report normally from Information Console and export it to excel from the viewer?

Ashwini

smuks

Hi Ashwini, 
 
Yes, I did try to run the report (MyCustomers Sample report) from the Information Console and am able to export to excel from the viewer without any issues. 
 
It is only the scheduling that fails. In fact this morning after restarting my machine, I logged into the Information Console and tried scheduling some reports but have been unable to do so for any output format including pdf. 
 
What could I be missing here? Please help since I have been stuck at this point for 5 days now and it is discouraging me from trying out iServer Express. 
 
Thanks much.

averma

Hi smucks,
I would like to review the log files to get to the root of the cause. Can you attach the log files to your reply next time this happens? You can find the log files in [Actuate11 Install Dir]\iServer\log.
Ashwini