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8008: Load balancer cannot locate member. The specified volume is not online

magic_bern

Hi All, 
Last week i downloaded and installed the iserver express evaluation package on windows server 2008. 
i used it during the week with no major problem. i then decided to try to install Mashboard using the instructions provided and i thought everything went ok. however i turned off the computer for the weekend and now it just does not work anymore. 
I have uninstall the version i had, downloaded a new but i keep getting this error when i try to log on: 
8008: Load balancer cannot locate member. The specified volume is not online 
 
I am able to log into the configuration console but the iportal just dont want to play ball. below is the copy of the iportal and iserver logfile 
 
log file jencycsrvr11.7580 
 
[Thread-10] 22-Dec-2010 14:39:00 java.util.logging.LogManager$RootLogger log 
WARNING: Log information has been changed to LogLevel : CONFIG FileSize : 10000 FileCount : 3 
[Thread-10] 22-Dec-2010 14:39:08 com.actuate.iserver.server.soap.ProtocolAdapter enable 
INFO: SOAP Enabled 
[Thread-10] 22-Dec-2010 14:39:08 com.actuate.iserver.server.Server initServices 
SEVERE: Java encyc server is ready on port : 14100 
[Thread-10] 22-Dec-2010 14:39:08 com.actuate.iserver.server.Server initServices 
SEVERE: Encyc Server URL : <a class='bbc_url' href='http://win-es3a7eb10t9:11100'>http://win-es3a7eb10t9:11100</a> 
[Thread-10] 22-Dec-2010 14:39:08 com.actuate.iserver.database.connector.Messages 
SEVERE: Failed to init DB connection. Exception is thrown. Volume Name: win-es3a7eb10t9 Error String: null 
java.lang.NullPointerException 
at com.actuate.iserver.configuration.ConfigUtil.Domain(Unknown Source) 
at com.actuate.iserver.configuration.ConfigUtil.FullName(Unknown Source) 
at com.actuate.iserver.database.connector.DBConnectorManager.initDBConnection(Unknown Source) 
at com.actuate.iserver.database.connector.DBConnectorManager.init(Unknown Source) 
at com.actuate.iserver.database.connector.DBConnectorManager.<init>(Unknown Source) 
at com.actuate.iserver.database.connector.DBConnectorManager.getInstance(Unknown Source) 
at com.actuate.iserver.server.Server.initDBConnector(Unknown Source) 
at com.actuate.iserver.server.Server.main(Unknown Source) 
[Thread-10] 22-Dec-2010 14:39:09 com.thimbleware.jmemcached.MemCacheDaemon start 
INFO: Listening on WIN-ES3A7EB10T9:11211 
[Thread-11] 22-Dec-2010 14:39:09 com.actuate.iserver.volume.InforLoggingThread run 
WARNING: Starting... 
[Thread-12] 22-Dec-2010 14:39:09 com.actuate.iserver.configuration.ConfigurationUpdate run 
INFO: Starting ConfigurationUpdate. 
[Thread-10] 22-Dec-2010 14:39:09 com.actuate.iserver.server.HeartbeatTimer start 
SEVERE: Starting heartbeat timer with interval : 30 
[Thread-13] 22-Dec-2010 14:39:10 com.actuate.iserver.proxy.axis.messages.AxisMessage execute 
INFO: Starting : com.actuate.iserver.proxy.axis.messages.SetVolumeConfigMessage 
[Thread-13] 22-Dec-2010 14:39:10 com.actuate.iserver.proxy.axis.messages.SetVolumeConfigMessage getVolumeConfigParameters 
WARNING: Schema Name is empty. 
[Thread-13] 22-Dec-2010 14:39:10 com.actuate.iserver.proxy.axis.messages.AxisMessage execute 
SEVERE: com.actuate.iserver.exceptions.AdminException: Invalid volume connection parameter. 
at com.actuate.iserver.proxy.axis.messages.SetVolumeConfigMessage.getVolumeConfigParameters(Unknown Source) 
at com.actuate.iserver.proxy.axis.messages.SetVolumeConfigMessage.doExecute(Unknown Source) 
 
 
 
I portal reportService.0 
 
22-Dec-2010 14:16:52 java.util.logging.LogManager$RootLogger log 
SEVERE: console log level=OFF 
22-Dec-2010 14:16:52 com.actuate.reportcast.servlets.StartupServlet initSettings 
SEVERE: idapi soap timeout (sec)=43200 
22-Dec-2010 14:16:52 com.actuate.reportcast.servlets.StartupServlet initSettings 
WARNING: dashboard template file is not defined in web.xml 
22-Dec-2010 14:16:52 com.actuate.common.license.BaseLicenseManager Initialize 
WARNING: You do not have license file required to use this product. For more information, visit <A HREF="<a class='bbc_url' href='http://www.actuate.com/actuate11/licensing'>http://www.actuate.com/actuate11/licensing"</a> target=_blank>www.actuate.com/actuate11/licensing</A> or contact your system administrator. 
22-Dec-2010 14:16:52 com.actuate.iportal.license.LicenseManager Initialize 
SEVERE: ************** Information Console License Information *************** 
 
 
Thanks in advance for your help

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Comments

Virgil Dodson

Hi magic_bern, There are 2 things that could be at issue here. First, if you downloaded before December 10th, then you will need to uninstall and reinstall since there was a problem with a trial timing out early prior to that... Second, the latest versions of BIRT iServer trial (Actuate 11) includes BIRT 360 Dashboards... so Mashboard, which was designed for Actuate 10, should not be used.

averma

Hi magic_bern,
Version 11 comes with BIRT 360 out of the box, so you do not need to set up Mashboard. BIRT 360 gives you operational and analytics dashboard that is based on Google gadget framework. You can see an example here:
http://demo.birt-exchange.org

As for the error, I think your encyclopedia volume is offline. Try logging in Configuration Console and bring it online.

Ashwini

magic_bern

Thanks for the replies,
How do I turn the encyclopedia volume on from the configuration console? I don't seem to see the option for it
Thanks

averma

You will find it right below License information. You can also turn iServer on/off from windows services.

Ashwini

magic_bern

Hi Averna, 
under the licence information i can see that the system i.e. the server is online and there is no mention of the encyclopedia volume. 
i think the problem i am having is with the postgreSQL as i have a warning during the install 
"postgreSQL service isnt started. Please manually create a schema or migrate encyclopedia DB after starting the service". 
 
I have now manually started the service and when i open the pgAdminIII im not sure how to create the schema or migrate the encyclopedia DB. especially because i can't seem to be able to connect to the server from pgAdmin always get the following error: 
 
How can i migrate the DB to postgreSQL? 
 
Server doesn't listen 
The server doesn't accept connections: the connection library reports 
could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "127.0.0.1" and accepting TCP/IP connections on port 5432? 
If you encounter this message, please check if the server you're trying to contact is actually running PostgreSQL on the given port. Test if you have network connectivity from your client to the server host using ping or equivalent tools. Is your network / VPN / SSH tunnel / firewall configured correctly? 
For security reasons, PostgreSQL does not listen on all available IP addresses on the server machine initially. In order to access the server over the network, you need to enable listening on the address first. 
For PostgreSQL servers starting with version 8.0, this is controlled using the "listen_addresses" parameter in the postgresql.conf file. Here, you can enter a list of IP addresses the server should listen on, or simply use '*' to listen on all available IP addresses. For earlier servers (Version 7.3 or 7.4), you'll need to set the "tcpip_socket" parameter to 'true'. 
You can use the postgresql.conf editor that is built into pgAdmin III to edit the postgresql.conf configuration file. After changing this file, you need to restart the server process to make the setting effective. 
If you double-checked your configuration but still get this error message, it's still unlikely that you encounter a fatal PostgreSQL misbehaviour. You probably have some low level network connectivity problems (e.g. firewall configuration). Please check this thoroughly before reporting a bug to the PostgreSQL community.

averma

It is done as a part of install and is used to save the metadata information related to encyclopedia. I would recommend uninstall and reinstall the entire application including postgres.

Ashwini

magic_bern

Hi averma, 
thanks again for the reply, 
I must have installed, uninstalled and reinstalled it at least half a dozen times but every time I kept getting the same error, during the install. 
"postgreSQL service isnt started. Please manually create a schema or migrate encyclopedia DB after starting the service". 
and each time after the install I had to go and manually turn on the iserver service. 
 
I then found out that during the uninstall, the NobleNet Portmapper for TCP service was not being removed. I then proceded to delete it from using regedeit but still it didn't work. 
 
However, I tried installing it again yesterday and it did work. and here is what I think the problem was: 
<ul class='bbc'><li>The User i was logged on when installing iserver was administrator with a password</li><li>The i server user during installed was administrator but with no password</li><li>As a result during the install iserver could not start the service it required as the password did not match</li></ul>
I believe this was the cause of all the trouble I had because the only significant thing i did differently this time was adding my password during the install. 
 
regards,