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cannot get report parameters for the specified file

dianbo

Hi,

I reinstalled the new verson of A11 iserver. When the installation was ok, i tested the iportal. The following is what i see.

1, it cost about 5 minutes to load "My Documents" panel

2, when executed "/Home/administrator/Customer Dashboard", it complained "unable to find the message template for 'com.actuate.iserver.resources.AcSoapExceptionMessages_en_US'" after hung several minutes. The screenshot is attached.

3, when i executed the examples under /Public/JSAPI Examples, it said cannot get report parameters for the specified file.

I installed this version in another server yesterday and all were OK except also costing several minutes to load "My Documents" panel. I want to know how to adjust my server to fix the problems.

By the way, i can not find the log files. it is no longer in the folder /AcServer/logs/. Any documents about A11 iserver and Anyone can help?

Thanks.

Dianbo

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Comments

averma

Hi dianbo,
Its really strange. Can you tell me what OS platform did you install BIRT iServer on and what browser are you using?

Ashwini

dianbo

<blockquote class='ipsBlockquote' data-author="'averma'" data-cid="72681" data-time="1296150395" data-date="27 January 2011 - 10:46 AM">
Hi dianbo, 
Its really strange. Can you tell me what OS platform did you install BIRT iServer on and what browser are you using? 
 
Ashwini </blockquote>
 
 
Hi Ashiwini, 
 
The OS platform for iserver is Red Hat AS 5 for 64bit and the browser is Firefox 3.6.9. 
 
Thanks, 
 
Dianbo

averma

Hi Dianbo,
Can you please attach the complete server logs, you can find them in:
AcServer/data/server/log

Ashwini

Chezy

Dianbo,
Can you please attach the server log files? It can be found under AcServer/data (default path).

Chezy

dianbo

<blockquote class='ipsBlockquote' data-author="'averma'" data-cid="72722" data-time="1296243844" data-date="28 January 2011 - 12:44 PM">
Hi Dianbo, 
Can you please attach the complete server logs, you can find them in: 
AcServer/data/server/log 
 
Ashwini </blockquote>
 
 
Hi Ashwini, 
 
the log files are attached. Let me know if it is useful. 
Thanks for your help. 
 
Dianbo

Chezy

Diablo,
It looks like some of the 64-bit related settings are not done in your environment. Can you please set these variables in your bin/pmd11.sh(below "export TMPDIR")?

export AC_JAVA64_HOME
export AC_JRE64_HOME
export AC_JVM64_HOME
AC_JAVA64_HOME=/local/dianbo/zdb/AcServer/jdk160_64/jre
AC_JRE64_HOME=/local/dianbo/zdb/AcServer/jdk160_64/jre
AC_JVM64_HOME=/local/dianbo/zdb/AcServer/jdk160_64/jre