Externaltask in To Do list

TeamSite 5.5.2 Win2K

I have an external task that sends an email using iwsend_mail.ipl. In my email log I get a success message output from the sub send_mail() right before the callback to the workflow. However, the workflow does not continue to the next task. Instead I get an externaltask in the To Do list of the externaltask owner. What would cause this?

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Comments

Adam Stoller

If you hit the TeamSite Refresh button does the externaltask disappear (and potentially get replaced with another task)?

If so - this is essentially a timing issue. The externaltask runs and is apparently owned by you - so it shows up in the To Do List. When the externaltask finishes, it transitions to another task, but there is no way for the externaltask (which has no browser state information) to update the To Do List in your browser - so you have to do it manually.

--fish
(Interwoven Senior Technical Consultant)

Frame error.docx

lcarr

The externaltask is in the to do list after refreshing many times

Adam Stoller

This means that the callback failed to happen after the mail was sent - check the logfiles (like iwtrace.log, etc.) to see if you see any thing in them regarding it. If you're using iwsend_mail.ipl - you can also turn on debugging by setting the appropriate value in your iw.cfg file (look at the iw.cfg.example file for information on it).

--fish
(Interwoven Senior Technical Consultant)