Home
Analytics
19044: Login error. Connection refused
mlc
hi everyone,
I'm having a problem logging into iserver.
My setup is a linux ubuntu 10.10 server with iserver evaluation installed just a couple of days ago. As far as i can tell both my PostgreSQL and iserver server are listening on the default ports and i'm able to see the login page.
After i put in the username and password i get a message box with a "19044: Login error. Connection refused"
Looked at the log files and they tell me that my username and passwords are wrong but i know for a fact that they are correct.
I would like for your opinion, attached are my log files.
Thanks in advance
[UPDATE]
I removed the existing installation and re-installed. Then i was able to log in without any issues, however, the sample data was not installed.
Back to the drawing board i guess.
Find more posts tagged with
Comments
Migrateduser
<p>Having the same problem here, how did you fix this issue????</p>
JFreeman
<p>Could you please provide additional details about your environment.</p>
<p> </p>
<p>What is your OS?</p>
<p>What version of the iServer?</p>
<p>Did this work previously or is this a new installation?</p>
<p> </p>
<p>Could you please attach the log files from your iServer?</p>
SanVeera
<p>me too facing same problem. Could you please help</p>
<p> </p>
<p>OS: openSUSE 64bit</p>
JFreeman
<p>What version of the iServer are you utilizing?</p>
<p>Did the login ever work before or is this the first login attempt?</p>
<p> </p>
<p>Please zip and attach the log files from the iServer. The log files will be located in the AC_DATA_HOME/server/log directory.</p>
SanVeera
<p>BIRT i-hub FType. Dowloaded two days back.</p>
<p>This is my first time.</p>
<p>Please see the log files attached.</p>
JFreeman
<p>I can see the following entry from the ihubserveletcontainer:</p>
<pre class="_prettyXprint _lang-nocode">
Cannot connect to cluster to get a proper MDS (using http://sankaross:8000)</pre>
<p>Could you please verify your firewall is allowing communication on port 8000?</p>
<p>Could you please also verify there is not another process running on port 8000?</p>
SanVeera
<p>Firewall is diabled.</p>
<p>No other process using 8000 port.</p>
<p> </p>
<p> </p>
<p>Just a have question. There is nothing in iHub/encyc folder. is that correct</p>
JFreeman
<p>That is correct, the iHub/encyc directory is empty in a default out of the box installation of BIRT iHub F-Type.</p>
<p> </p>
<p>Digging into your log files a bit deeper, I see the following in the ihubc log file:</p>
<p> </p>
<p style="margin-left:40px;"><em>AcClientIpcEndPointSocket connect error : m_socket : 5 errno : 111</em></p>
<p style="margin-left:40px;"> </p>
<p>This indicates that a socket could not be established after timing out due to connection refused errors. Drilling down deeper into the logs, this error appears to be bubbling up from the ihub process. I can see the following in the ihub log file:</p>
<p> </p>
<p style="margin-left:40px;"><em>WARNING: open socket fail to port: 8100 at localhost, exception: java.net.ConnectException: Connection refused</em></p>
<div style="margin-left:40px;"><em>at java.net.PlainSocketImpl.socketConnect(Native Method)</em></div>
<div style="margin-left:40px;"><em>at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)</em></div>
<div style="margin-left:40px;"><em>at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)</em></div>
<div style="margin-left:40px;"><em>at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)</em></div>
<div style="margin-left:40px;"><em>at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)</em></div>
<div style="margin-left:40px;"><em>at java.net.Socket.connect(Socket.java:579)</em></div>
<div style="margin-left:40px;"><em>at java.net.Socket.connect(Socket.java:528)</em></div>
<div style="margin-left:40px;"><em>at java.net.Socket.<init>(Socket.java:425)</em></div>
<div style="margin-left:40px;"><em>at java.net.Socket.<init>(Socket.java:208)</em></div>
<div style="margin-left:40px;"><em>at com.actuate.iserver.server.ServerStatusMonitor.checkPortAvailable(ServerStatusMonitor.java:125)</em></div>
<div style="margin-left:40px;"> </div>
<div>Could you please verify that port 8100 is available within your environment?</div>
SanVeera
<p>Please see the netstat results before and after BIRT Server Start.</p>
JFreeman
<p>Do you have another iHub or iServer installation running on this machine?</p>
<p> </p>
<p>These netstat outputs appear to be identical.</p>
<p> </p>
<p>Of the ports I see in use in the before, the iHub uses 8100, 8101, 8700, 8701 and the PostgreSQL for the metadata database uses 8432. Based on this output, it appears that another iHub instance is already running or it was not shutdown during the before start capture.</p>
SanVeera
<p>no i dont have any other ihub running on this system.</p>
JFreeman
<p>Thank you for the confirmation.</p>
<p> </p>
<p>Could you please attach a new netstat output with just the -anp flags?</p>
SanVeera
<p>Forgot to mention OS installed on Vmware Fusion.</p>
<p> </p>
<p>Please see the netstat results attached.</p>
JFreeman
<p>Which specific Linux Distribution and version are you using within VMWware Fusion?</p>
<p> </p>
<p>Looking at the new netstat output, I do see that port 8100 appears to be open and listening. However, I do not see port 8000 listening which is one of the required ports for proper operation in an out of the box installation.</p>
<p> </p>
<p>To confirm, you are attempting to login using the default Administrator username with no password?</p>
<p> </p>
<p>Could you attach the newest log files generated during the server start when you captured the most recent netstat output? As port 8100 now appears to be listening, there may be additional information within the new log files.</p>
SanVeera
<p style="margin-left:0px;">OS:
openSUSE-13.2-DVD-x86_64</p>
<p style="margin-left:0px;">Attempting with default administrator with no password</p>
<p style="margin-left:0px;"> </p>
<p style="margin-left:0px;">Please see the file attached.</p>
JFreeman
<p>Thank you for attaching the new set of log files.</p>
<p> </p>
<p>One thing to keep in mind, the newest version of OpenSUSE supported by BIRT iHub F-Type is 13.1. Although the differences between 13.1 and 13.2 are most likely small, this could be a factor now or in the future if another issue arises.</p>
<p> </p>
<p>I'm taking a look at the new log files and will post back with anything I find within the logs.</p>
JFreeman
<p>Within the ihubc log file I see the following error occur:</p>
<p style="margin-left:40px;"> </p>
<div style="margin-left:40px;">****4145481472*trnsport.cpp*00131*08000*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> AcTransport::AcTransport : RPC Details </div>
<div style="margin-left:40px;"> ProgramNumber : 920003 InterfaceType : tcp ProtocolType : rpc</div>
<div style="margin-left:40px;">****4145481472*ipcrpc.cpp*00398*PRGRM*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> Creating Master RPC EndPoint</div>
<div style="margin-left:40px;">****4145481472*ipcrpc.cpp*00048*PRGRM*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> RPC IPC Service creation successful</div>
<div style="margin-left:40px;">****4145481472*ipcrpc.cpp*00115*PRGRM*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> AcIpcServiceRpc::Enable(): Enabling RPC IPC Service</div>
<div style="margin-left:40px;">****4132436800*ipcrpc.cpp*00494*ERROR*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"><span style="color:#ff0000;"> Registration of Master EndPoint has failed: errno returned by OS 13</span></div>
<div style="margin-left:40px;">****4132436800*ipcrpc.cpp*00494*ERROR*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> Review the transport interface numbers in AC_SERVER_HOME/etc/trnsint</div>
<div style="margin-left:40px;">****4132436800*ipcrpc.cpp*00270*08000*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> AcIpcServiceRpc::PollLoop: RPC_Create_Register failed. <span style="color:#ff0000;">Cannot create or register RPC endpoint.</span></div>
<div style="margin-left:40px;">****4145481472*ipcrpc.cpp*00115*PRGRM*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> AcIpcServiceRpc::Enable(): Poll thread signalled that is started</div>
<div style="margin-left:40px;">****4145481472*ipcrpc.cpp*00115*PRGRM*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> AcIpcServiceRpc::Enable(): <span style="color:#ff0000;">RPC IPC Service enabled with status (failed) - 3</span></div>
<div style="margin-left:40px;">****4132436800*ipcrpc.cpp*00515*PRGRM*2015JAN23*08:16:17</div>
<div style="margin-left:40px;"> Destructing Master IPC EndPoint</div>
<div style="margin-left:40px;"> </div>
<div> </div>
<div>This indicates an error is occurring when enabling the RPC endpoint which would explain the issues with the processes obtaining their needed ports.</div>
<div> </div>
<div>The error number being returned from the OS is 13, which indicates a permission denied error occurring.</div>
<div> </div>
<div>The next step is going to be verifying the user who is running the iHub services has the needed permission for performing an rpcbind. I would also check your system level log files as there may be a more detailed output about the permission denied error.</div>
alien
<p>hi, i am having the same issue as above.</p>
<p> </p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*acservermgr.cpp*00546*PRGRM*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">Server reactor services will be enabled</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*trnsport.cpp*00131*08000*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);"> AcTransport::AcTransport : RPC Details</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);"> ProgramNumber : 920003 InterfaceType : tcp ProtocolType : rpc</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*ipcrpc.cpp*00398*PRGRM*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">Creating Master RPC EndPoint</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*ipcrpc.cpp*00048*PRGRM*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">RPC IPC Service creation successful</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*ipcrpc.cpp*00115*PRGRM*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">AcIpcServiceRpc::Enable(): Enabling RPC IPC Service</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0044612464*ipcrpc.cpp*00494*ERROR*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">Registration of Master EndPoint has failed: errno returned by OS 13</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0044612464*ipcrpc.cpp*00494*ERROR*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">Review the transport interface numbers in AC_SERVER_HOME/etc/trnsint</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0044612464*ipcrpc.cpp*00270*08000*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">AcIpcServiceRpc::PollLoop: RPC_Create_Register failed. Cannot create or register RPC endpoint.</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0044612464*ipcrpc.cpp*00515*PRGRM*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">Destructing Master IPC EndPoint</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*ipcrpc.cpp*00115*PRGRM*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">AcIpcServiceRpc::Enable(): Poll thread signalled that is started</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*ipcrpc.cpp*00115*PRGRM*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">AcIpcServiceRpc::Enable(): RPC IPC Service enabled with status (failed) - 3</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">****0005543648*opSrvrMgr.cpp*01638*08000*2016MAR03*14:16:04</span></span></p>
<p><span style="font-size:8px;"><span style="color:rgb(31,73,125);">Reporting Engine Configs</span></span></p>
<p> </p>
<p>Does anyone has the solution ?</p>
<p> </p>
<p>thanks.</p>
Clement Wong
<p>What version of iHub did you install?</p>
<p> </p>
<p>What OS and version are you running?</p>
<p> </p>
<p>If Linux, please be specific. Also, do any of these commands return any output?</p>
<pre class="_prettyXprint">
ps -ef | grep rpc
ps -ef | grep port
rpcinfo
portmap</pre>
<p>If you would like us to have a remote session with you to troubleshoot further, please send me a PM with your contact info, and I'll have either a local Support Engineer, or Sales Engineer contact you.</p>
