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BIRT - how to expand report

dchan08

Hi I am trying to modify an existing CHANGE BIRT report from BMC ITSM application... but I have a problem expanding the length of the report. When I expand the length of the report and SAVEe... but as soon as I "RUN- View Report - In Web Viewer"... I get the generic msg: org.eclipse.birt.report.service.api.ReportServiceException: Error happened while running the report Is there a property setting that allow me to successfully expand the length of the report dave

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kclark

Can you provide the steps your taking to convert this and provide a rptdesign or your code for me to look at?

dchan08

Hi Kristopher It's hard to describe without showing a screenshot.. but I will try. To start, it is one of BMC Remedy "out of the box" report.... in which I need to expand to add a couple fields/sections.- open report- go to the bottom of the report- find the 2nd last line/box on the report (which is the over main GRID which has GRIBS & TABLES)- click on the 2nd last (GRID) and drag is a couple centimeters - save report- Run in WEB VIEW- get error message...<div>org.eclipse.birt.report.service.api.ReportServiceException: Error happened while running the report</div> - go back to report- undo changes, save report (back to out of the box version)- Run in WEB VIEW- report displays fine I can add another ROW or TABLE into this GRID... but in order to see the full ROW or TABLE.. I need to expand or lengthen the GRID size. I already have another similar report that I have modified. I've tried comparing (eye-ball) the PROPERTIES values... but there is many differences and I don't know which one to modify/ dave

kclark

Have you checked the logs to see if there is a more specific error message?