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Errors Activating on RH Linux

bjett

Hello, I'm trying to get configured on a new 8GB RH Linux virtual instance. The install script runs fine, but when I go to activate, the server says "Activate Code Accepted" but sits for 10-15 minutes before coming back to a login screen. Using "Administrator" with no password always fails. Any ideas?
 
Thanks, Brian

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micajblock

Take a look at the information here. Let me know if it helps.
 
<a data-ipb='nomediaparse' href='http://developer.actuate.com/be/documentation/ihubftype3/help/faq/index.html#page/Freemium-FAQ/FAQ-Prerequisites.1.4.html#ww154104'>http://developer.actuate.com/be/documentation/ihubftype3/help/faq/index.html#page/Freemium-FAQ/FAQ-Prerequisites.1.4.html#ww154104</a>

bjett

Hi Mica,
 
Thanks for the fast response. I've reviewed the FAQ's and followed the instructions in the quick start guide. The installation script runs without complaint, but the activation steps seems to hang. I've tried three different activation codes (by signing up with three different email addresses), each time on a fresh instance (using both RH Enterprise and CentOS) but I can't seem to get past that step.
 
Brian

agaikwad

Are you facing this issue on amazon ec2

micajblock

Please message me with the email address and activation code you are using.

bjett

Hi Mica, 
 
I just sent you a message with email and activation code.
 
Hi agaikwad,
 
No, it's on a managed cloud instance at Rackspace. I did see the forum topics related to hostname issues with AWS instances and have updated the /etc/hosts entry as indicated.

micajblock

We discovered that RedHat behaves slightly differently than other Linux systems. Please follow the instructions below to get a fixed host name. We will update documentation accordingly.
 
We have come up with a solution based on this thread (<a data-ipb='nomediaparse' href='https://forums.aws.amazon.com/thread.jspa?threadID=157788'>https://forums.aws.amazon.com/thread.jspa?threadID=157788</a>) and in-house tests:
 
 
1. Shutdown iHub (./stopiHub.sh â€“t0) if itâ€™s running
 
2. Uninstall iHub , but do not re-install until the end @ Step 8
 
3. Edit the file â€œ/etc/cloud/cloud.cfgâ€
a. sudo vi /etc/cloud/cloud.cfg
b. Append the following line of text:
preserve_hostname: true
 
4. Edit the file â€œ/etc/hostnameâ€
a. sudo vi /etc/hostname
b. Replace with this single line of text:
my-hostname
 
5. Edit the file â€œ/etc/hostsâ€
a. sudo vi /etc/hosts
b. Change the line from:
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
 
To:
127.0.0.1 my-hostname.localdomain my-hostname localhost localhost.localdomain localhost4 localhost4.localdomain4
 
 This will enable â€œpingâ€ to work correctly.
 
 
6. Reboot the machine
a. sudo reboot
 
7. After the reboot, log into the machine and confirm that the new hostname has taken effect. These three commands should all work correctly:
a. echo $HOSTNAME
b. /bin/hostname
c. ping my-hostname
 
8. Install BIRT iHub F-Type
a. ./install.sh

bjett

Hi Mica,
 
Thanks for the fast resolution, I was able to successfully activate iHub and I'm ready to rock.
 
Cheers,
 
Brian

omahpink

Hi, I still found some error after I follow your steps above. My installation run properly, I use iHub 3 with RHEL 5.8 enterprise.
 
I also changed hostname and fully qualified domain name (FQDN), my screen showing up below :
 
[yogiactuaterhel@actuatenix SystemConsole]$ hostname
<div>actuatenix</div>
<div>[yogiactuaterhel@actuatenix SystemConsole]$ hostname -f</div>
<div>actuatenix.localdomain</div>
<div> </div>
<div>But still error appears "Ihub is not running on actuatenix" when I add nodes in System Console. Any suggest, sir?</div>
<div> </div>
<div>Thanks,</div>
<div> </div>
<div>Yogi</div>
<div> </div>
<div> </div>

micajblock

What System Console? Are you trying to mix BIRT iHub and BIRT iHub F-Type? 
 
What are you trying to accomplish?

omahpink

Dear Mica,
 
I just installed iHub 3 sir. And I just followed Actuate installation steps and need install System Console first. Is it true? or Could we only install iHub alone if we dont need the other features in Actuate Products?
 
Need advise, sir. Thank you.
 
Warm regards,
 
Yogi

micajblock

System Console and iHub are separate applications. What happens when you enter http://actuatenix:8700/iportal
 
This thread was in regards to iHub F-Type, which is slightly different and does not have System Console. I would suggest you start a new forum post and providing as much detail as possible (with logs from your system) or contact Actuate support. They can assist you also.

omahpink

Oh, I really apologize sir. I think it talks about iHub 3 also. Okay, I will try ask to Actuate Technical Support. Appreciate that sir, thank you.