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Report uploaded on on iHub appears blank on browser screen

sunnymishra

Hi,
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I installed the iHub F-type on my Windows 7 desktop. The installation is successful, but when I upload my Report on iHub and try to view it, I get a blank screen. (Screenshot attached). Please note that this same report works perfectly in Birt designer and if I change the default viewer settings of Birt viewer to point to Chrome browser, then this report displays properly on Chrome/Firefox/IE11 browser too. However only when I upload this report over iHub I get a blank screen while executing the report. (Which suggests that it is not a browser issue at all)
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Also would like to add that if I export the report as PDF/Excel from iHub then the exported report shows correct data in it.
 
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Then I tried to create a new report directly on iHub and still got a blank screen.
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I am attaching iHub/data/server/ logs as well as Fiddler network saz log file with this mail. 
Please let me know how to solve this problem.
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Comments

KiranBiradar

Hello Sunny,
 
Is this pure f-type iHub installation on Windows 7 (64-bit) machine? Can you please give more details of your environment to set up the same on our side and help you in better way.

sunnymishra

Hi Kiran,
 
Yes, it is pure F-type installation on my Windows 7 service pack 1 64 bit machine. Please see the Computer conf. screenshot attached.
 
Also I have following browsers installed on my machine : IE 11, Firefox latest version and Chrome latest version.

JFreeman

Hi Sunny,
 
Could you please provide the installation log files for this installation? I would like to verify no issues occurred during the installation which could be causing this behavior.
 
Have you performed a full restart of your machine after the installation and the issue is occurring? If not, could you please perform a full restart of your machine.
 
Could you please verify for me you have used all three of your installed browsers to access the iHub and receive the same behavior in all browsers?
Could you please clear your browser cache and retry the reports.
After clearing the cache, if the issue still occurs, please add the following to the end of the bowers URL and retry: &__format=HTML

KiranBiradar

Hi Sunny,
 
Can you please upload your latest ihubc.* log generated from your environment? And confirm your JRE_HOME and JAVA_HOME on your machine? Point your JRE and JAVA_HOME to actuate f-type JDK and restart the services and give a try. And then send all the logs to us.

dmoore

i have this same issue. 
if I right click in white space and copy the url of the popup of the "view report - in a web browser" 
then copy the url into a normal browser (ie or chrome) I then get the report. 
it is just in the Report Designer > view report > in a web browser 
does it show blank. 
Doug